FirstService in the news

“Clear communication with residents is a key step. When residents understand when seasonal amenities will open or when maintenance work is scheduled, it helps manage expectations and keeps the transition running smoothly.”

“With roughly one in three homes in the U.S. now part of a residential community, the scope of property management has become increasingly complex. Residents expect responsiveness, clear communication, and reliable follow-through. These expectations are shaped by experiences in other industries where service standards have steadily improved.”

“The nation is embarking on an era in which both the average homeowner and the typical home will be considerably older. Remodeling activity is already responding to increased demand for livability-centric enhancements. Over the next decade, communities will be compelled to incorporate accessibility and safety into long-range planning the way they do maintenance and long-term capital improvements.”

“Three standards that marketing depends on are predictable response times supported by clear communication, consistent unit turns and common-area conditions, and front-line teams who are trained and supported to deliver the same experience across leasing, maintenance and resident services. Consistency is what turns a strong first impression into a long-term resident.”

“We watch for red flags such as upfront rent or security payments, mismatched addresses across documents, unusual passport expiration dates or urgency paired with cash offers. While urgency alone doesn’t always indicate fraud, a disciplined and consistent leasing approach helps reduce long-term risk for owners.” 

"The next generation of leaders continually reminds me to be bold and think differently. I value the tradition of showing up, both in the office and in our communities, because balance comes from being fully present and every interaction matters."

“For 2026, several factors will impact the operations of buildings, especially insurance. Insurance costs continue to rise in New York, particularly for property and excess liability. Proactive measures, such as installing leak detection systems in buildings prone to leaks, can help reduce premiums and deductibles.”  

“The property management industry as a whole is ever changing. We’ve recently seen a bunch of consolidation. With the new local laws focusing on energy, technology, and sustainability—I think firms have to step up their game.”

"We're working with our associations consistently now about strategic planning to understand what their goals are and what their future looks like in order to deal with milestone inspections (and) starting a reserve fund appropriately."

"A well-managed HOA creates a seamless, enjoyable living experience,” Katie Ward shares. “When residents feel heard and supported, satisfaction rises—and so does demand for homes in the community.”