Board Communication

Effective communication fosters better relationships among board members, your residents and property management company, and keeps all parties well informed. Here are the 4 components of a successful communication plan that create effective outreach to all members of your community.

Your role as a board member involves a lot of communications. Whether it’s speaking with a board member or drafting up and email, you may be looking to learn or refine some communications skills.

Whether you have been newly elected to your Board or you have been a Board member for several years, you owe it to your residents to make sure that you are managed by the best property management company. Every condominium corporation differs in their needs, so you must take the proper time and ask the right questions when hiring a property management company.

Condominium board members are an important part of the property management team, and play a vital role in the success of the community. If you serve as a condominium corporation board member, it is inevitable that you will run into conflicts with other board members at some point. Understanding how to avoid damaging conflict, work effectively with other board members and gain consensus on solutions to your community's issues will benefit everyone in your community.

At one time or another, every condominium corporation has to spend money on replacing equipment or making major repairs. Whether that means replacing a roof, installing a new ventilation system or any other big-ticket project, they are a necessity. But how should your condo corporation pay for them?

If your community is managed by a property management company, you probably have an after-hours number you can call for urgent issues. But what if you simply want to take care of day-to-day condo corporation business? “People don’t operate in normal business hours anymore,” says Rolando Hernandez, national customer care director at FirstService Residential. “Residents and board members need to be able to take care of condo business how and when it’s convenient for them.”

Condo corporations have had to adjust the process of managing package deliveries. During this uncertain time for all, FirstService Residential has provided concierges, property managers, and residents the correct safety protocols according to the Public Health Agency of Canada and municipal bylaws. 

If you’re like many board members, one of your most challenging jobs is running your condominium corporation’s board meetings. Keeping everyone on task and addressing board member disagreements is not always easy. So what can you do to manage your meetings more effectively?

When your community considers a new manager, having the right experts on your management team can make for a smooth transition.

How well do unit owners in your condo corporation understand maintenance responsibilities? You might think that responsibilities for maintenance, repairs and replacements would be straightforward enough – what’s inside the condo unit is the unit owner’s, and what’s outside is the corporation.