Simplifying operations: Property management software

When you lead your community on a path to change, each and every decision is an important one. With competing priorities, juggling it all as a community leader can seem complex. 

But it doesn’t have to be. 

FirstService Residential Connect™ is our intuitive communication portal that simplifies community operations.  

    Board Members

    Our proprietary property management software allows you to:
    • Review meeting minutes, agendas, contracts, budgets, and monthly financial statements.
    • Track community invoices and payments, including those from vendors and suppliers.
    • View community data reports on resident inquiries, service requests, violations, and other vital reports.
    • Enable electronic check signing for authorized users.
    • Share important information with the community via letter, email, or text message.
    • Create maintenance service requests in seconds and follow their progress online.
    • Send direct messages to your manager and obtain resident contact info and current account balances.
    • Coordinate with your property management team to monitor and approve reservations for amenities and services.
    • Create and maintain a community calendar with your property management team to highlight special events, meetings, and celebrations.


    You’re just a few clicks away from connecting with your community. Use your
    computer, smartphone, or tablet to:
    • Contact your management team.
    • Manage your accounts, including paying association fees, scheduling recurring payments, checking balances, and seeing whether you have any reported violations.
    • Reserve amenities like tee times, tennis courts, and fitness classes, as well as rooms for events.
    • Request services, such as maintenance or architectural modifications.
    • Check on deliveries.
    • Customize your alerts (by phone, text message, email, or postal mail).
    • View your community calendar of events and register for activities.
    • Access important community news and information, including association announcements, important forms, and meeting minutes.
    • Update your contact information in your community directory and specify what personal information you want to include.

    Property Managers

    Streamline your community’s operations with features that enable you to:
    • Communicate instantly and securely with residents, board members, and vendors.
    • View property notes and other documents in real time.
    • Manage work orders, violations, and architectural modifications from start to finish with GPS-enabled mapping capabilities.
    • Showcase community meetings, special events, and celebrations on the community calendar.
    • Immediately access community call logs and other communications, and receive automatic notifications about open calls.
    • Manage invoices and payments, including reviewing vendor and supplier invoices with electronic check signing for authorized users.
    • Access all association documents and contracts and email them directly from the app, no computer necessary.
    • Alert some or all residents and board members about emergencies or important events via email blasts or automated phone calls.
    • Create automated tasks to keep you on track and your community running smoothly.
    • Manage services, reservations, and guest access, including the front desk and concierge services, security, amenity reservations, and visitor lists.
At FirstService Residential, we believe property management goes beyond properties. It’s about peace of mind. And coming up with solutions — from the tried-and-true, to the innovative and new.

Because we’re not just in the business of residences. We’re in the business of community building. And we don’t stop until those complications become starkly uncomplicated.

To make life, simplified.

To learn how FirstService Residential can support your community, contact a member of our team.