FirstService Residential CEO David Diestel discusses how we support board members with community lifestyle and hospitality programs, financial services, sustainability, resiliency, and more.
Whether you are on the board of a homeowner’s association, co-op, condominium, master planned community, or luxury high-rise, we understand that you have a vision for your community. Our unmatched local expertise and world-class resources allow us to provide exceptional service to our communities.
At FirstService Residential, we are passionate about being the best at what we do. That passion has made us the industry leader in residential property management. We aim high to deliver exceptional customer service and programs that make a difference, every day, for the residents and communities we serve.
Proven Community Association Management Excellence
What sets us apart is our industry expertise and unmatched depth of resources.
Our team of more than 15,000 associates in the U.S. and Canada includes the industry’s top talent – unrivaled in experience, innovation and dedication to service. Many of our team members are local and industry experts in their fields. By combining our associates’ collective experience and knowledge with our corporate depth of resources, we provide the services you need, no matter what type of community you call home.
Commitment to Quality
We constantly measure our service delivery and make sure that we are exceeding your expectations. Because we make that effort to understand the needs of our communities and how to meet them, we retain more than 95 percent of our clients, many of whom have been with FirstService Residential for decades.
Transparency, Security Accountability
As a division of FirstService Corporation, a publicly held company (NASDAQ: FSRV; TSX. FSV), we are held to high standards of transparency, security and accountability, and subject to Sarbanes-Oxley financial control requirements. To help ensure that we meet those standards, we created our “FirstLine” ethics hotline program, which allows associates to report unethical or illegal behavior anonymously.
We also conduct internal audits of our programs and processes to ensure we continue to meet corporate standards in the following key areas:
- Accurate and reliable financial reporting
- Compliance with applicable laws and regulations
- Safeguarded client assets and data
- Effective and efficient financial operations
Our commitment to security and accountability includes using rigorous IT controls to protect the privacy and security of our clients’ financial information. When we bring new associates on board, our goal is to ensure that they are properly qualified and screened, so that you can be confident in the people working in your community.
Unique Value-Added Services
Property management is so much more than making sure everything in your community is well-maintained and that your front desk staff is exceptional. We offer programs that will reduce costs for your community and your residents while increasing property values and improving your overall financial status.
Exclusive Financial and Banking Programs
We manage more than 8,500 communities of more than 1.6 million residential units and administer over $7 billion in operating budgets each year. That volume of business allows us to negotiate the highest yields on operating and reserve accounts for your association.
We can help maximize your investments, reduce your risk and ensure that your community has the right insurance coverage at the best possible terms and rates. We can also provide access to financing opportunities to help reduce interest costs for your association. These services are available exclusively to our communities and have saved them millions of dollars.
In 2016, we achieved the following for our clients:
- $3.1 billion in managed deposits
- Saved clients over $3.5 million in banking fees
- Generated an additional $2 million in interest for our clients (partner network average yield is twice the national average)
- Co-brokered and bound more than $125 million in insurance premiums for our clients, helping them save an average of 5 percent on their renewal premiums
- Facilitated $200 million in loans for our condo/co-op clients, achieving savings of nearly $700,000 through the use of our services.
Innovative Technology Solutions
Our proprietary FirstService Residential Connect property management software is customized for your community. FirstService Residential Connect allows residents to go online to easily pay association fees, submit maintenance requests and see what’s going on in your community. Board members and association managers can post community news and other relevant information for residents, as well as communicate more efficiently. Visitor management, amenities reservations and a community calendar are just a few additional features of this cutting-edge technology, unique to FirstService Residential.
Customer Care Center
We offer a 24/7 Customer Care Center to all of our communities. Residents can call with questions and concerns, any time, every day of the week. All of our call center associates have access to a company-wide knowledge base to answer questions and solve problems. They beat industry standards for customer satisfaction, resolving most issues during the very first call.
Combined Purchasing Power
Because we manage thousands of properties, we know what your community should be paying for services like trash removal and cable. We can provide you with expert guidance on vendor costs and association payments. We will negotiate the best possible rates and service from your existing vendors, or help you find new ones. Our goal is save your association money while improving the levels of service you get for what you spend.
For more information about FirstService Residential’s unique value-added programs, please contact us today.
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