Leaders in Serving Community Associations - Why We're Different

Proven Community Association Management Excellence

As a board member, you work hard to enhance the value of your property and create a strong sense of community.  And that is easier when you can partner with a team that knows your market and brings the right resources for your community. Our team of local experts in the U.S. and Canada includes the industry’s top talent – unrivaled in experience, innovation, and dedication to service. By combining our associates’ collective experience and knowledge with our corporate depth of resources, we are familiar with every property type and can provide the services you need, regardless of the type of community you call home.

• Low-, mid-and high-rise condominiums and cooperatives
• Single-family homeowners’ associations (HOAs)
• Large-scale master-planned communities
• Lifestyle and active adult communities

FirstService Residential also maintains a local presence wherever we manage communities. This means that the members of your management team live in the same city, town, or even neighborhood as you do. They understand the local culture and know which vendors and contractors are trustworthy and reliable.

At FirstService Residential, we are passionate about being the best at what we do. That passion has made us the industry leader in residential property management. We aim high to deliver exceptional customer service and programs that make a difference, every day, for the residents and communities we serve.

Customer Care Center

We offer a 24/7 Customer Care Center to all our communities. Residents can call with questions and concerns any time, every day of the week. Our call center associates can access a company-wide knowledge base to answer questions and solve problems. They beat industry standards for customer satisfaction, resolving most issues during the first call.

Unique Value-Added Services

Community association management is much more than ensuring everything in your property is well-maintained and that your front desk staff is exceptional. Through our affiliate subsidiaries, FirstService Financial and FirstService Energy, we offer insurance, financial, and energy programs that can reduce costs for your community while increasing property values and improving your overall financial status.

Exclusive Financial and Banking Programs

We manage over 8,600 communities of more than 1.7 million residential units and administer over $7 billion in operating budgets each year. That volume of business allows us to negotiate the highest yields on operating and reserve accounts for your association.

We can help maximize your investments, reduce your risk, and ensure that your community has the right insurance coverage at the best possible terms and rates. We can also provide access to financing opportunities to help reduce interest costs for your association. These services are available exclusively to our communities and have saved them millions of dollars.

Innovative Technology Solutions

We understand there is no one-size-fits-all solution for your community’s needs. Utilizing custom-tailored technology solutions, we strategically assess your property's individual requirements to create an effortless and secure experience.

One such solution is our proprietary FirstService Residential Connect property management software. FirstService Residential Connect allows residents to go online to pay association fees easily, submit maintenance requests, and see what’s going on in their community. Board members and association managers can post community news and other relevant information for residents and communicate more efficiently. Visitor management, amenities reservations, and a community calendar are just a few additional features of this cutting-edge technology, unique to FirstService Residential.

Energy

FirstService Energy, the energy management and advisory affiliate of FirstService Residential, was established to help clients significantly enhance their building’s efficiency by providing data and support to boards and managers to drive informed decision-making. The synergy between our data analysts, procurement specialists, and energy advisors truly makes our mission possible – to enhance our property management business by leading our clients to reduce water and energy consumption, cost, and emissions.

Combined Purchasing Power

Because we manage thousands of properties, we know what your community should be paying for services like trash removal and cable. We can provide you with expert guidance on vendor costs and association payments. We will negotiate the best possible rates and service from your existing vendors or help you find new ones. Our goal is to save your association money while improving the levels of service you receive for what you spend.

Transparency, Security, and Accountability

As a division of FirstService Corporation, a publicly held company (NASDAQ: FSRV; TSX. FSV), we are held to high standards of transparency, security, and accountability and are subject to Sarbanes-Oxley financial control requirements.

We also conduct internal audits of our programs and processes to ensure we continue to meet corporate standards in the following key areas:

• Accurate and reliable financial reporting
• Compliance with applicable laws and regulations
• Safeguarded client assets and data   
• Effective and efficient financial operations

Our commitment to security and accountability includes using rigorous IT controls to protect the privacy and security of our client's financial information. When we bring new associates on board, our goal is to ensure that they are properly qualified and screened so that you can be confident in the people working in your community.

Please contact us today for more information about FirstService Residential’s unique value-added programs.