Full-service Professional Property Management Services for Residential Communities

FirstService Residential CEO David Diestel discusses how we support board members with community lifestyle and hospitality programs, financial services, sustainability, resiliency, and more.

Whether you are on the board of a homeowner’s association, co-op, condominium, master planned community, or luxury high-rise, we understand that you have a vision for your community. Our unmatched local expertise and world-class resources allow us to provide exceptional service to our communities.

FirstService Residential is the number one choice for professional property management services in North America. Thousands of community associations – including homeowners associations (HOAs), condominium associations and co-ops – choose to partner with us because of our demonstrated commitment to helping communities thrive. Our customized, quality services are instrumental in maximizing property values and marketability, as well as increasing resident satisfaction.

What are the basics of property management?

Professional property management is the proactive and efficient management of a property, whether it be residential, commercial, or industrial. The aim is to safeguard and enhance the property’s value while providing a comfortable environment for homeowners and tenants. Property managers are responsible for all aspects of the day-to-day running of the property, including maintenance, repair, and security. In addition, they often liaise with landlords and tenants to resolve any issues that may arise. Below are a few management services we offer when you accept a partnership with FirstService Residential.

Taking the Burden Off HOA Boards

FirstService Residential handles all of your community’s day-to-day operations, ongoing maintenance and resident communication. As a result, your board can focus on its primary role of setting policies. We also support your board members by carrying out their decisions and ensuring that residents comply with community policies and state statutes.

Delivering Personal Attention

By maintaining local teams of professionals, FirstService Residential is able to offer the highest level of personal attention and responsiveness to your community residents. Our professionals live in the same geographic area as the communities they manage. They understand how local factors such as climate and land affect residents. Most importantly, they listen to residents and develop personalized solutions to meet your community’s unique needs.

Providing Large-scale Benefits

Communities that work with FirstService Residential also have the backing of a large company with extensive resources and buying power. From banking and insurance to contractors and vendors, we negotiate the lowest rates for the highest quality products and services. Our goal is to provide you with exceptional value from trusted sources.

Continually Improving Service

We obtain annual feedback from more than 15,000 community association board members via our advanced customer experience system. This system applies a well-respected customer loyalty metric that is utilized by many of the world’s leading companies. With this valuable information, we are able to determine client satisfaction and improve our performance.

Year after year, clients consistently express high satisfaction with our responsiveness, service excellence and problem-solving abilities. This is in keeping with our corporate mission of delivering exceptional professional property management services and effective solutions. We are proud that our clients continue to confirm our achievement of this goal. If concerns do come up, we immediately address them with the local team. Together, we work diligently to quickly resolve any issues and restore the high level of service delivery our clients have come to expect.

At FirstService Residential, we have extensive management knowledge with regards to various property types as shown below:

Community Associations and HOAs

Community associations, also known as HOAs, manage a residential community's common areas and amenities. This can include anything from maintaining the grounds to enforcing parking regulations. HOAs are typically governed by a board of directors, whom the community’s residents elect. The board is responsible for setting the rules and regulations for the community and managing its finances. Community associations vary in size and scope, but all serve to help maintain the quality of life in their communities.

Condominium Associations

Condominium associations are organizations that manage the common areas of condominium complexes. These associations are typically governed by a board of directors, which is responsible for setting policies and ensuring that the complex is well-maintained. In addition to managing common areas, condominium associations often provide a variety of amenities for residents, such as swimming pools, gyms, and tennis courts. They may also arrange social events and offer other services, such as shuttle buses to nearby shopping centers. Condominium associations typically collect monthly dues from residents, which are used to cover the costs of operating the complex.

Active Adult Communities

Active adult communities are designed for people aged 55 and over. These communities typically offer a wide range of amenities, including swimming pools, tennis courts, and golf courses. In addition, many offer a variety of social activities, such as dance lessons and book clubs. Active adult communities provide an enjoyable and active lifestyle for residents and provide opportunities for residents to socialize and stay active. In addition, these communities typically have lower crime rates than surrounding areas, making them an ideal choice for people looking for a safe and secure place to live.

Lifestyle Communities

A lifestyle community is a housing development designed to provide residents with a particular lifestyle. For example, many retirement communities cater to older adults' needs, offering amenities such as golf courses and clubhouses. Many family-oriented lifestyle communities provide features such as playgrounds and swimming pools. In general, lifestyle communities offer residents a comfortable and convenient place to live. This can include a wide range of features, from basic services such as trash removal to more luxurious amenities such as concierge service. Whether you're looking for a place to retire or raise a family, a lifestyle community may be the perfect option for you.

High-Rise Buildings

High-rise buildings are usually residential or office buildings, though they can also be hotels or other types of structures. High-rise buildings are typically constructed of steel and concrete and often have multiple stories or levels. Some also have special features, such as sky lobbies or sky gardens, which offer panoramic views of the surrounding area.

Master-Planned Communities

Master-planned communities are residential developments designed around a central theme or amenities. Standard features of master-planned communities include security gatehouses, shared green space, and recreational facilities. These communities are often located on the outskirts of urban areas, providing residents with a sense of privacy and tranquility. In recent years, master-planned communities have become increasingly popular as more homebuyers seek quality-of-life amenities. While these developments can be more expensive than traditional neighborhoods, they offer a unique lifestyle appealing to many homebuyers.

Find out how FirstService Residential’s full-service professional property management services can enhance your community’s value and lifestyle.

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