Chuck M. FallonChief Executive Officer
Alan MissenChief Information Officer
Mike NataleChief Financial Officer
Lupe MujicaChief People Officer
Bob CardozaRegional President, West
David DiestelRegional President, South
Katie WardRegional President, Texas
Michael A. MendilloRegional President, East
Dan WurtzelRegional President, New York
John BreaRegional President, North
Andrew LesterPresident, FirstService Financial
LaToyia Watkins PierceVice President, Legal Affairs & General Counsel
Brian DuffVice President, Sales
Ken TomekVice President of Finance
Stephanie ParkerVice President, Operations
Helen DozoisVice President, Performance & Risk Management
John SchaufelbergerVice President, Marketing and Communications
In his role as FirstService Residential Chairman, Gomberg is responsible for leading the organization’s acquisition process and collaborating on initiatives related to strategy, client relationships and business development. An involved and committed manager, he continuously seeks innovative ways to take both FirstService Residential and the property management industry to the next level, ensuring they deliver the highest standards for professionalism and customer service. As part of his commitment, Gomberg combines his passions for mentorship and sales by coaching and supporting his teams’ ongoing efforts to develop business and achieve corporate growth.
Gomberg strongly believes that a successful business results from mutually beneficial relationships, developed through a deep commitment and respect for every client, vendor and employee. This people-first philosophy, as well as the strong service culture he inspires and supports throughout FirstService Residential, are key to why so many employees who began with the company nearly four decades ago remain part of the FirstService Residential family today.
Chuck M. Fallon
An advocate of superior customer service, Fallon has a strong track record of delivering success for multi-brand conglomerates within competitive service industries. Throughout his 25-year career with globally recognized Fortune 500 companies, he has consistently employed his brand of distinctive and attentive customer care to strengthen client and employee retention, leading to new business growth. For Fallon, being CEO at FirstService Residential also means upholding an open and positive culture for associates who share a “people first” philosophy to deliver first-class levels of property management service and build on the company’s legacy of going the extra mile every day to make a difference for each resident served.
Prior to joining the FirstService family he served as president of Terminix International and held various leadership positions with Burger King Holdings, Inc. and Cendant Corporation whose brands included Avis, Budget, Ramada, Days Inn, Century 21 and Coldwell Banker.
Over the past three decades, Alan has held senior IT leadership and executives positions in a number of services related industries including PwC, First Advantage Corporation (global leader in Human capital Services), Arthur Andersen, Pitney Bowes and CIBC.
Alan earned a Bachelor of Science degree from University of Toronto. He currently lives in Florida with a son a daughter and enjoys traveling, fitness and running.
Since assuming the responsibilities of CFO in 2009, Natale drove the creation of an improved national medical benefits program for company associates and oversaw the transformation of HR/payroll and finance systems to improve both management operations and information quality. In addition, he worked closely with parent company FirstService Corporation on the successful acquisition and onboarding of several new FirstService Residential operating companies in the U.S. and Canada in 2010 and 2011.
Previously, he served as Vice President Performance and Risk Management at FirstService Corporation, where he was responsible for the organization’s risk management policies and programs. A Chartered Accountant, Natale began his career at PriceWaterhouseCoopers and has held several leadership positions in the real estate industry since 1995. Before joining the FirstService organization, he was Director of Finance Operations for Jefferson Wells in Toronto, where he helped grow the Canadian business by 200% in three years and directly led several large Sarbanes-Oxley controls projects.
Natale received a Bachelor of Commerce degree from the University of Toronto and is a Chartered Accountant. He serves as Treasurer of the Canadian Training Institute and is on the Board of Directors of a Canadian charitable organization. He has two sons who attend school in Toronto and in his spare time, enjoys playing golf, despite his self-proclaimed poor abilities.
Prior to assuming his current role, Cardoza served as President of FirstService Residential California, responsible for driving its vision and directing strategies for product innovation, and both client and associate growth and retention. Additionally, he was responsible for California's portfolio of approximately 540 associations representing over 155,000 residential and commercial units, as well as for the operations of Merit Association Services, Mar West Realty and Association Escrow Services.
Previously, he was CEO of The Merit Companies, which became part of FirstService Residential in 2007. During his 25-year tenure at Merit, Cardoza held several senior executive level positions, including Executive Vice President of Business Development and President of Merit Association Services, a nationally recognized association consulting company that works with some of the country’s largest and most respected land developers and home builders.
Diestel, who joined FirstService Residential in 2005, previously served as the company’s Senior Vice President, Operations. In this role, he supported the sales and operational excellence of markets across North America and was responsible for the company’s planning, marketing and business efforts. His responsibilities included developing strategic platform initiatives to improve customer experience and associate engagement, as well as delivering value-added services across all markets.
Before joining the company, Diestel held the position of Director of Strategy and Operations at parent company FirstService Corporation in Toronto, which he joined in 2002.
Diestel earned a Bachelor of Engineering degree from McGill University, as well as an MBA from the Rotman School of Management at the University of Toronto. He earned his certification as a LEED AP (Leadership in Energy and Environmental Design) from the U.S. Green Building Council. He currently lives in South Florida with his wife and two sons where he enjoys traveling, running and the challenges of trying to keep up with his kids.
Katie received a Bachelor of Arts degree from the University of California, Irvine. She also completed a leadership program through the Urban Land Institute. Prior to joining the Texas region in 2019, she participated on the Finance and Advancement committees at St. Francis of Assisi in Yorba . In addition, she served as a volunteer for the Orange County Young Leader Organization.
Michael A. Mendillo
In 1997, Mendillo’s organization, The Wentworth Group partnered with FirstService Residential, becoming FirstService Residential’s East Region serving community associations across New Jersey, New York, Pennsylvania, Delaware, Maryland, West Virginia, Washington D.C., Virginia, North Carolina, South Carolina, Tennessee, and Illinois.
Prior to the Wentworth Group and FirstService Residential, Mendillo founded and served as CEO of Mandell Investment Inc., a real estate investment management firm, working with national and regional residential real-estate developers. Mendillo graduated from William Paterson University with a Bachelor of Science in Business and currently sits on the University’s Advisory Board for the College of Business.
Mendillo has taught on Community Association Management at Monmouth University located in Central New Jersey which highlighted the principles of Community Association Management, the industry, and Community Association Management as a career path.
Mendillo has also spoken nationally on leadership, service and corporate culture to a number of different audiences and organizations, including Columbia University, New York University’s Stern School of Business, William Paterson University, The International Builders Show, Community Associations Institute (CAI), and Institute of Real Estate Management. Through a charismatic personality, a genuine connection with and passion for people, Mendillo has become a prolific speaker on such topics as community association management, entrepreneurialism, leadership, vision, corporate culture and the relationship between service and business. He has appeared as a keynote speaker and panel member on such topics as customer service, leadership, human resources management, achieving and sustaining business success and growing your company in today’s climate.
Brea brings over 20-years of global retail service experience and background in operations, customer service, compliance, risk management, process improvement and loss prevention. Brea believes strongly in the development of people and culture to drive an exceptional brand experience for customers.
Prior to joining FirstService Residential, Brea had executive roles with various companies, including Wal-Mart, where he was most recently Vice President of Operations for Atlantic Canada and instrumental in the regional launch and growth of their grocery business. Brea was previously Vice President of Loss Prevention, Risk Management and Aviation at Wal-Mart. Brea and his family are happy to return to Ontario after an extended period of living and working internationally. A Harvard Business School alumnus (2011), Brea embraces the power of self-development as a lifelong process of continuous improvement.
Andrew has worked closely with the executive team at FirstService Financial since its inception in 1998 and permanently joined FirstService Financial in 2009 to oversee all national banking, lending and insurance products and initiatives.
Andrew holds a Bachelor of Economics degree from the University of Western Ontario and is a licensed 2-20 insurance agent in the state of Florida.
LaToyia Watkins Pierce
Prior to joining FirstService Residential, she had more than 14 years legal experience in various areas including real estate, financial services and property management. She has handled complex and diverse litigation defending companies and professionals who are sued in courts, before regulatory bodies, and in arbitrations across the country. In addition to her litigation experience, she has experience retaining and managing outside counsel in various legal matters throughout the country.
She holds a J.D. from Southern Methodist University Dedman School of Law, an M.B.A. from the University of Texas at Dallas and a B.S. in Economics from Texas A&M University. She currently serves on the school board for Legacy the School of Sport Sciences in Houston, the advisory board for the NBA Retired Players Association North Texas Chapter and the board for the Dallas Children’s Theater.
Prior to joining the company in 2013, Duff had a successful 25-year track record of sales leadership positions at Xerox Corporation in New York City and IKON Office Solutions (now Ricoh North America) in New Jersey. Most recently, Duff was Vice President of Sales and led go-to-market effectiveness strategies for Standard Register Company, a 100-year-old industry leader in document management and communication solutions.
Duff, who earned a Bachelor of Arts from Fairfield University in Connecticut, is based at FirstService Residential’s corporate headquarters in Dania Beach, FL. He and his wife Debbie have four sons, and in his spare time, he enjoys coaching his sons’ teams, as well as actively participating in a variety of sports.
Tomek joined FirstService Residential in 2020 after successful tenures at some of South Florida's premier companies, including Office Depot and AutoNation. He is experienced in leading cross-functional teams in developing corporate and field-level strategies to improve profitability. With a talent for mastering both financial / accounting and operational issues, Tomek is adept at handling competing priorities.
About as native as South Floridians can be, Tomek is an alumnus of both Florida Atlantic University in Boca Raton and Nova Southeastern University in Davie. He lives in Parkland with his family and loves to golf in his free time.
Parker came to FirstService Residential in 2014 as vice president of strategy and operations in the South Region, where she had a major positive impact on operational practices and implemention of change initiatives. She has a robust 20-year background in working with leadership teams to improve operations, execute strategic company initiatives and elevate overall performance. Prior to joining FirstService Residential, she ran Sparker Consulting, worked at Managerial Design and served as Vice President of Organization Effectiveness at Real Matters, Inc., a global provider of financial services technology, and Solidifi, a residential real estate appraisal firm.
She holds an MBA from Schulich School of Business/York University in Toronto, Canada and is a graduate of the University of Western Ontario where she attained an Honors Bachelor of Music.
Parker is an Ontario native, is heavily involved in music and enjoys singing and songwriting in her spare time. She was the recipient of the Queen’s Jubilee Medal for raising nearly $40,000 for Cystic Fibrosis Canada through her live concert performances and original musical CD. She and her two children currently call Cooper City home.
Dozois has a robust background with over 25 years of experience in the areas of internal auditing, finance, and real estate operations. Prior to joining FirstService Residential in 2014, Dozois held various global positions at Burger King Corporation with the latest role of Vice President leading the North America construction and design team. Dozois started her career in the public accounting sector focusing on assurance services at a prestigious local firm in Coral Gables, Florida.
She graduated from Florida State University where she obtained her B.A. in Accounting and later acquired her Certified Public Accountant license.
Dozois is a New York City native and mother to three active children. She is heavily involved in her local church where she volunteers as a catechist and participates in various charitable events including the Missionaries of Charity, Habitat for Humanity, and the Miami Dolphins Million Meals Pack event, among others. Dozois is also an avid runner and has completed the New York City Marathon, the Disney Marathon, and more recently her first duathlon.
Over the past 25 years, John has held several marketing leadership positions with highly recognized and successful brands such as Arby’s, Burger King and Outback Steakhouse. John also held an international assignment, leading all marketing activities for Burger King in Europe, the Middle East and Africa.
John earned his undergraduate degree from Miami University in Oxford Ohio, and his graduate degree from Mercer University in Atlanta, Georgia. He proudly served for several years as a Board Member for the Miami Foundation (formerly the Dade Community Foundation). In his spare time, John is an avid sports fanatic, including a season ticket holder for his beloved Ohio State Buckeyes.