Resilience First^℠

Enhancing support for condo and HOA boards through scale, expertise, and preparedness

When you serve on a condo or HOA board, resilience is not theoretical. It’s a responsibility.

You are entrusted with protecting your community’s largest shared investment, often while navigating evolving insurance requirements, aging infrastructure, and increasing exposure to water, fire, and storm-related risk.

Resilience First^SM is a program designed specifically to enhance the level of support available to the boards and communities we manage. It brings together the scale of FirstService Residential and our broad local market presence to help provide access to coordinated services, negotiated pricing, and responsive support when it matters most.
 
 

A different model for condos and HOA boards

Most residential communities operate independently when preparing for storms or responding to a loss. That often means:

• Limited visibility into existing risks
   
• Delays securing qualified contractors
   
• Pressure to make high-stakes decisions without complete information

Resilience First is designed to help address these challenges by bringing greater structure, insight, and coordination to the process.

"Every storm season, we see the same pattern. Communities and high-rises reacting after the fact, waiting on contractors, navigating insurance delays, and managing resident frustration. Resilience First shifts that experience. By lining up trusted expertise ahead of time, boards enter storm season with clarity instead of uncertainty."

Erik Levin, Vice President, Vendor Programs & Solutions, FirstService Residential

How Resilience First supports your community

1. Pre-storm preparedness and risk visibility

   We help condo and HOA boards better understand current conditions before an event occurs.
    
   • Pre-loss reviews across roofing, water, fire, and other critical systems
      
   • Identification of potential vulnerabilities and areas of exposure
      
   • A clear, board-level plan to support informed decision-making

   "Property management is more than daily operations. It’s long-term stewardship. Resilience First reflects that responsibility by helping boards think ahead and prepare before pressure hits. The goal is simple. When something happens, you already know what comes next."
   
   Robert Smith, President, South Region, FirstService Residential

2. Enhanced access to experienced professionals

   Through our scale and established relationships, we help connect communities with experienced professionals in multifamily property care.
    
   • Baseline inspections, including roofing assessments, available on a complimentary basis for participating communities
      
   • Partners with experience supporting condominium and HOA properties
      
   • Clear, documented reporting to help inform board discussions

   "Most boards don't find out their roof is a problem until an adjuster tells them it's not covered. Our inspections exist to prevent exactly that. Our goal is to identify vulnerabilities before storm season so properties can secure the coverage they need and make repairs while there's still time to do it right."
   
   Jed Sybrowsky, Senior Vice President, Roofing Corp of America

3. Coordinated support following a storm or loss

   When an event occurs, preparation and coordination can make a meaningful difference.
   
   Resilience First is designed to help your community avoid starting from scratch.
    
   • Pre-established relationships with restoration partners
      
   • Baseline familiarity with your property before an incident
      
   • Support for timely mobilization and coordinated communication when conditions allow

   "Restoration isn't just about repairing damage. Restoration is about recovering as quickly as possible so residents can get back to their lives. The pre-storm inspections we conduct give us a baseline understanding of every property, so when we mobilize post-event, we hit the ground running with knowledge, not questions.​"
   
   Rene Vargas, Vice President, Southeast & Central Region, First Onsite

   "Resilience isn't built after a disaster, it's built before one. Following a major storm, restoration resources are stretched thin, and organizations without an established restoration relationship often face lengthy delays. Resilience First properties benefit from a trusted partnership and prioritized response long before the first storm warning is issued.​"
   
   Fred Cappo, EVP of Sales, First Onsite

Why this matters for condo and HOA boards

• Roofing and infrastructure-related failures are among the most costly and disruptive events communities face
   
• Many issues are not visible until they become major problems or insurance claims
   
• Water damage remains one of the most common drivers of loss in residential communities
   
• Without proactive planning, small issues can escalate into more significant financial exposure

Resilience First is designed to help boards move from reactive decisions toward more structured, informed governance.
 

What you can expect

• A straightforward, minimally disruptive inspection process
   
• Assessments completed efficiently, depending on property size and complexity
   
• Clear documentation and reporting for your board
   
• Support to review findings and determine next steps

Resilience starts before the emergency

When an emergency happens, every minute matters. That is why FirstService Residential works with First Onsite before an event occurs.
 
Through a complimentary property walkthrough, First Onsite gains a clear understanding of each property’s systems, structure, access points, and risks. This allows response efforts to begin with critical knowledge already in place when an emergency strikes.

With an Emergency Response Plan done in advance, teams can respond faster, reduce disruption, and support recovery when it matters most.

Because resilience does not start after the event. It starts long before it.
 

Frequently Asked Questions

Is this program designed for condo and HOA boards?

Yes. Resilience First is built specifically for condominium and HOA boards and the communities they oversee.
 

Does this replace our current contractors or vendors?

No. The program is designed to complement existing relationships and provide additional insight, coordination, and support.
 

What is included in the inspections?

Baseline assessments of key systems, such as roofing, with documentation outlining observed conditions and general maintenance considerations.
 

Take the first step

Through Resilience First, FirstService Residential is enhancing the support available to the condo and HOA boards we serve—leveraging our scale and local presence to help create meaningful advantages before and after a storm.

Request a complimentary pre-loss review and receive a tailored plan designed for your community.

Because preparation isn’t optional. It’s leadership.
 

Let’s get started

If you are a board member in a community or high-rise managed by FirstService Residential, you can contact your community manager to request a complimentary pre-loss review and receive a recommended First Steps emergency plan tailored to your community.

Services offered through Resilience First are subject to availability and may vary by market, partner capacity, and community needs. Each residential community is unique, and recommendations are intended to support, but not replace, board decision-making or professional advice.

Resilience First is designed to support preparedness and coordination but does not guarantee specific outcomes, timelines, or insurance-related results. First Onsite and Roofing Corp of America are subsidiaries of FirstService Corporation. Third-party services are provided by independent partners and may vary based on conditions outside of FirstService Residential’s control.