FirstService in the news

"Amenities alone do not create community. Activation does. Buyers want to know: 'How am I becoming connected to my neighbors? What type of social infrastructure exists?" 

- Katie Ward, President, West Region 

“Homes in highly amenitized communities command prices 9 to 19% higher than their competition.”  

- Gene Leon, President, FirstService Development Advisors 

“The property manager has got to know the age of the roof, the plumbing, and the elevator. Ask for information surrounding the condo. Anything that's missing, or any delay in answers, that's a red flag.” 

“The Surfside collapse exposed some really strong safety concerns that required quick action. There was this balance that had to take place of safety, reserve funding, long-term building health, and then affordability.” 

“Many new board members bring valuable professional experience but quickly realize there's a learning curve around understanding governing documents, reserve planning, contracts, budgeting, and their fiduciary responsibilities.”

“Boards generally plan improvements on a three-to-five-year horizon, and buyers should understand how upcoming projects will be funded and what disruption they might cause. A consistent history of completed upgrades is generally a good indicator of sound board governance.” 

“We have set a new service standard in luxury real estate. This marks a quantum shift in how to design, deliver, and measure the residential experience, not just at FirstService Residential, but for the entire industry.” 

"Communication sets expectations, but follow-through builds trust. Residents do not expect perfection on day one. They want steady progress, transparency, and a management team that follows through." 

"Communities that consistently invest in reserves, keep financial records current, and plan will generally be in a stronger position when lenders evaluate the property."

"We designed our HODA platform to handle routine resident requests, like common charge questions or amenity reservations, so our on-site teams can spend less time on administrative work and more time focused on community building. The goal isn't to reduce headcount. It's to raise the level of service our residents receive.” 

"The most successful implementations aren’t about replacing people; they’re about allowing onsite teams to spend less time on administrative tasks and more time creating a positive resident experience, building relationships and addressing higher-value operational needs."