For the last quarter-century, communities have relied on FirstService Residential to provide exceptional Pennsylvania property management. We deliver customized services and solutions to every community we represent, from Philadelphia high-rises to active adult communities in the Poconos.
We’re always available to lend a helping hand, whether at a board meeting, at the front desk or by the pool. We provide accurate bookkeeping and financial reporting so your board is well-equipped to manage your association’s finances. We conduct regular walk-throughs of the community and work to quickly fix any issues we see to keep your community beautiful. Fair violation enforcement helps maintain harmony and keeps everyone in the community on the same page regarding architectural modifications, landscaping and general curb appeal. We do what’s right for your community, every day.
Areas We Serve in Pennsylvania
The Keystone State is one of the largest in the United States, and has communities as varied as the people who live in them. Our experienced property managers are happy to bring best-in-class services to the following Pennsylvania areas:
- Philadelphia, including Chester County, Fairmount, Midtown, Penn's Landing and Washington Square
- Allentown, Easton and Bethlehem, including communities throughout the Lehigh Valley
- Suburban Philadelphia, including Delaware, Montgomery and Bucks counties
- Pocono Region, including communities near the Pocono Mountains
- Berks and Northern Montgomery, including communities throughout the tri-county area
How our Pennsylvania property management solutions can help your community
At FirstService Residential, we appreciate how important your home is to you and your family. The community that surrounds your home is just as important to us, and we take great pride in the role we play in making it a great place to live. Your time and your money are important commodities, so we work hard to make the most of every minute and stretch every association dollar. That’s how we aim high to meet the expectations of your board, your residents and your entire community.
Our team of dedicated professionals delivers results for Pennsylvania communities of many types, including:
Community Associations and HOAs
Community associations come in all shapes and sizes. They all need to be treated differently, but with the same dedication and commitment to customer service. Whether your community is made up of single-family homes, townhomes, garden-style homes or you’re part of a property owner association (POA), FirstService Residential offers customized solutions that will meet your specific needs. From financial items, including budgeting and vendor relationships, to preventative maintenance and amenities management, we’ll do what’s right to make sure your community runs smoothly and that you have time to enjoy it instead of managing it.
Great condo management starts at the top, so we make sure your community has the right management and is staffed with team members who have years of condo experience. We know your Pennsylvania condominium laws inside and out. We will use our long-standing relationships and buying power to negotiate the best residential prices for important services like trash removal, cable and insurance to help your association dollars go further.
Low-, mid- and high-rises
Living in a low-rise, mid-rise or high-rise building offers you more than just a home. You may also get amazing views, exciting amenities and access to social programs so you can get to know your neighbors. Our property managers know how important these extras are to you, so we make sure equipment is properly maintained and activity schedules are clearly communicated so you don’t miss out on any of the fun.
Active Adult Communities
Active adult living should be filled with interesting programs and engaging social events, so that’s exactly what we deliver. Our team of well-trained managers will help you schedule time for the amenities your community has to offer, from swimming and golf to tennis and fitness programs. We also create and implement preventative maintenance programs to make sure your equipment is always in top working order. We want residents to spend their retirement enjoying their communities, not worrying about managing them.
We are experts at managing the often-complex on-site amenities of Pennsylvania’s lifestyle communities. People who choose lifestyle communities want a resort-style living experience, and we have dedicated professionals who will make sure there are plenty of social programs and recreational activities to enjoy on-site.
Pennsylvania Property Management Services We Offer
Property management is about more than just managing properties. It’s about taking care of people and the things that are important to them. FirstService Residential team members feel the same way about your community. We take care of the details of running your community, so that your board can focus on the big picture. When residents or board members have questions at board meetings, we are there to answer them. Our friendly property managers always get back to your emails with timely responses. We can put out community newsletters to help keep everyone in the loop about what’s happening in your community. From helping your tax preparation company to emergency planning to vendor and supplier management, we take care of everything so you don’t have to. That’s how we build great relationships between our management team, your board members and your residents.
We offer several other valuable services to every community we manage, including
Banking & Insurance Programs
Every association board needs to manage its money in the best way possible to take care of its residents. Our financial affiliate, FirstService Financial, Inc. (FFI), leverages its global purchasing power to get your association the best interest rates so that your reserves will grow when they’re not being used, as well as the lowest possible banking fees. We also have an insurance affiliate that can negotiate the best rates for your community’s most effective coverage.
Financial Management Services
FirstService Residential is more than just a partner in managing your community. We also make sure your finances are always in order, from drafting your association budget to keeping every receipt and invoice organized for tax prep. Our multiple payment options, including lockbox services, will help improve your cash flow and make it easier for residents to pay their association dues. Simplifying your finances is just one way we make it easier for your board members to focus on your residents.
Technology at Your Fingertips
Our FirstService Residential Connect™ software creates an information hub for board members, residents and your management team. Our proprietary system lets residents access everything from board meeting minutes to maintenance work orders. Your board members will also be able to send out community-wide alerts with just the touch of a button. Having everyone on the same page is a great way to bring a community together!
24/7 Customer Care Center
We strive to be available day or night for all of our residents and board members. Our 24/7 Customer Care Center lets us be there whenever you need us. You can always get a friendly associate on the phone to get answers to your important questions and concerns. We try to satisfy every caller on the first call, and our users rate us very highly in making that happen.
Community Collection Services
The financial stability of your association depends on everyone doing their part by making timely dues payments. Community Collections Services, Inc. (CCS) steps in to manage accounts that become late or delinquent, treating homeowners with fairness and respect. CCS will notify homeowners about outstanding fees and work with them to get their accounts back in good standing with your board.
Cost Containment & Reduction
We help your association get the most from every dollar by negotiating the best rates available for services and supplies. Our team can also conduct a comprehensive review of your board’s spending to take advantage of any potential savings that might benefit your community’s bottom line.
Education & Training
FirstService Residential is continuously training our associates and board members. Our community managers go through a rigorous training program, covering everything from communication to finances, and are encouraged to participate in continuing education programs. We also offer association board members the chance to improve their knowledge of financial, legal, management and legislative topics, so they can be more effective leaders in their communities.
Providing expert support to developers is another way our team members can be helpful in your Pennsylvania community. Our experienced property management team is able to help project developers along every step of the process, from initial planning to completion. We’re able to review architectural and mechanical plans, recommend the best amenities for any new community and even help hire staff members for the grand opening.
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