Education counts at FirstService Residential Pennsylvania, and we are committed to increasing the knowledge, skills and professionalism of our property managers, support teams and community Board members – one of the best ways we know to ensure they perform their duties to the very best of their abilities.
To achieve this, we provide a host of quality property management training and education courses to all managers and support staff. The program is led by our Director of Education, who is experienced in adult education and training, as well as in community association management. The result is an engaging and effective educational experience for our associates.
Highly Trained Professionals Committed to Excellent Client Service
We recruit only the most professional and service-focused individuals to join the FirstService Residential Pennsylvania team – and once hired, we provide quality skills and service training to further enhance their professional development. This win-win approach continues to develop leaders who consistently exceed client expectations and deliver the highest levels of service.
To develop the most qualified community managers, we created PM 101, a focused 35-course Manager Development Program. This proprietary curriculum provides the most up-to-date knowledge available in the industry in all necessary areas – exactly what your community manager needs to lead and deliver outstanding service to your community.
In addition, we appreciate and respect the personal time your Board members have committed to performing their association responsibilities, so we support them with training opportunities in a variety of financial, legal and management and legislative topics to help them perform effectively.