Leadership

Michael Mendillo is an equity partner with FirstService Residential, the largest residential management company in North America. As president and principal, Michael’s responsibilities include client retention, leadership development, culture building, organizational growth and strategic initiatives. Michael possesses first-hand knowledge of industry and corporate trends and challenges, having directly pitched and closed some of the largest communities in the region. Michael is responsible for identifying, due diligence and negotiation of all regional acquisitions – through closing and integration. He has been involved in 24 such strategic acquisitions including The Niles Company, Community Management Group and the Abbott Group, attributing to the key growth of the organization. 
 
In 1997, Michael’s organization, The Wentworth Group partnered with FirstService Residential, becoming FirstService Residential’s East Region serving community associations across New Jersey, New York, Pennsylvania, Delaware, Maryland, West Virginia, Washington D.C., Virginia, North Carolina, South Carolina, Massachusetts, Rhode Island and Tennessee. Prior to the Wentworth Group and FirstService Residential, Michael founded and served as CEO of Mandell Investment Inc., a real estate investment management firm, working with national and regional residential real estate developers.
 
Michael is responsible for creating two region-specific, associate-centric events aimed at education, development and motivation – L.E.A.D.S. in its 12^th year and the company’s Annual Meeting in its 22^nd year. L.E.A.D.S. attracts industry partners, clients and sponsors, giving them a unique opportunity to introduce their brand to all of the region’s associates, and features compelling motivational speakers, year-after-year. Both have evolved into two-day events that feature educational programming, a review of previous year accomplishments and goals and objectives for the current year, as well as allowing for associate interaction, networking and engagement.
 
Through a charismatic personality, a genuine connection with and passion for people, Michael has become a prolific public speaker on such topics as community association management, entrepreneurialism, leadership, vision, corporate culture and the relationship between service and business. He has appeared as a keynote speaker and panel member on such topics as customer service, leadership, human resources management, achieving and sustaining business success and growing your company in today’s climate. Michael’s speaking engagements have included Columbia University, New York University Stern School of Business, William Paterson University, The International Builders Show, Community Associations Institute (CAI) and the Institute of Real Estate Management (IREM).
 
Michael graduated from William Paterson University with a Bachelor of Science in Business and currently sits on the University’s Advisory Board for the College of Business. Michael has taught on community association management at Monmouth University, highlighting industry principles community association management as a career path. Additionally, he sits on the board of Rutgers Customer Experience Program through Rutgers University Center for Innovation Education.

Jack Boselli is President for our Condominium & Homeowner Association Division, providing leadership and operational oversight to our regional executives, associates and communities in Pennsylvania. Boselli brings an innovative and results oriented approach with a proven track record for success in community management services for lifestyle, single family and mixed-use master planned community developments.

Boselli has been engaged in the association management industry for over 20 years. Boselli also has 12 years experience in financial planning.

Boselli is a graduate of Widener University and holds a Bachelor of Science degree in Business Administration, with a major in Accounting. He is an active member in CAI, and has attained the CMCA®, AMS®, and PCAM® designations.

Scott Lang is Senior Vice President of Finance for the East Region at FirstService Residential where he is responsible for driving revenue enhancement and cost control initiatives across the region. Additionally, he is responsible for providing leadership and oversight to our Corporate Accounting, Client Accounting, HR and Legal groups.
 
Prior to joining FirstService Residential, Lang was a Managing Director at the Royal Bank of Scotland (RBS) where he advised large financial institutions on derivative and market matters. Prior to RBS, Lang had a successful career at Goldman Sachs, J.P. Morgan, and Pricewaterhouse Coopers. In total, Lang brings over 25 years of financial, business management, and customer service expertise to FirstService Residential.
 
Lang has a Bachelor of Science Degree in Accounting/Finance/Economics from the State University of New York at Oswego, an MBA in Finance/Management of Organizations from Columbia University in New York City and is a Certified Public Accountant.
 
Lang is actively involved in his local community, serving as Treasurer of the Cub Scouts and of the town library.

Scott Bresnick drives and supports a wide range of strategic and operational initiatives. He is also responsible for transferring best practices across the operations and business units to impact positive change throughout the organization.

Bresnick brings over 15 years of strategic management and process development experience. He has hands-on experience with businesses ranging from start-up to enterprise with extensive knowledge of corporate operations and business management including business planning, strategic management, and project planning.

Bresnick received his Bachelors Degree in Business Management and his Masters in Business Administration, both from Monmouth University in West Long Branch, New Jersey.

Montanaro is often asked to visit our client sites to work with and advise our residential boards during the selection process of their sited managers. She also provides our clients with extensive associate evaluations ensuring their communities are properly staffed and managed accordingly.
 
Montanaro has over 18 years of experience in staffing services. Prior to joining FirstService in 2008 she was the President and Founder of an Executive Search Firm specializing in service related industries where she placed and coached Executive level management nationally. She worked closely with “C” level management to identify their associate needs and improve their selection processes.
 
Montanaro is an active member of Community Associations Institute (CAI) New Jersey including serving on the Beach Party Committee. She attended Monmouth University in West Long Branch, New Jersey where she majored in Communications with a concentration in Radio and Television.

Jesse DiGiovanni, vice president of human resources, is responsible for the oversight and direction of all human resources activities, including planning and development of initiatives to align with company policies, culture and best practices. She will also serve as a strategic business partner, working closely with market and operational leaders to help meet and exceed organizational goals.

DiGiovanni has vast experience working with leadership teams to advise on talent management, associate engagement, HR metrics analysis, workforce and succession planning, performance management and learning and development functions. Most recently she served as the HR Leader – East Coast for The RealReal. Jesse has an MBA in human resource management from Fairleigh Dickinson University and a Bachelor of Science in human resources management and industrial psychology from Ramapo College of New Jersey.

Ilene Jablonski, vice president of marketing and communications, is responsible for the marketing strategy and execution, internal and external communications and development of new business development initiatives for the East Region of FirstService Residential.

With many years of marketing leadership experience, llene has developed and implemented marketing, branding and communications programs for the real estate industry. Prior to joining FirstService Residential in 2018, Ilene spent over 17 years with Mack-Cali Realty Corporation and Roseland Residential Trust. With over 20 years of related experience, Ilene has a proven track record of building successful marketing teams, developing award-winning campaigns and increasing brand recognition.

Ilene remains active on the Hudson County landscape, serving on the board of the Hudson County Chamber of Commerce and the Jersey City Economic Development Association and member of the New Jersey City University School of Business Advisory Council. In addition, she is a member of Community Associations Institute of New Jersey (CAI-NJ) and IREM NJ.

Ilene graduated, with honors, from Kean University with a Bachelor’s degree in Management Science and Marketing.

Alan Trachtenberg has centralized legal oversight responsibility including contract initiation, review and negotiation; oversees corporate compliance; provides education, advice and assistance to associates on their responsibilities and legal related industry topics; litigation oversight and management; risk management including mitigating and reporting and liaison for national risk management and insurance programs; consults on and assists with employment law and related matters.

Trachtenberg has over 20 years experience in the professional community association management having previously provided direct community management services, as well as providing oversight and guidance to community managers and board members. He also has served as Director of Human Resources for FirstService Residential, coordinating and overseeing personnel management and administration.

Trachtenberg graduated from Rutgers College with a B.A. in Economics and received his J.D. from New England School of Law. He is a member of the New Jersey and Massachusetts Bars and is an active member of Community Associations Institute.

Arthur Bartikofsky is the Senior Vice President, High-Rise Division for FirstService Residential. Bartikofsky joined the firm in 1986 as a community manager and soon after accepted the position of Regional Vice President for the Philadelphia Region.

In 2004, Bartikofsky was promoted to Executive Vice President, where he became responsible for standardizing and implementing best practices, ancillary services, and client relations.

Bartikofsky is a member of the Institute of Real Estate Management (IREM), where he obtained the highly regarded CPM® (Certified Property Manager) designation, as well as a member of the Community Associations Institute (CAI).

Bartikofsky graduated Monroe Community College in Rochester, New York with an Associate’s Degree in Liberal Arts and went on to attend the State University of New York at Buffalo where he majored in Sociology.

Raymond Weber provides supervision and leadership to our associates in our Client Accounting Department. He oversees the recruiting, developing and supervision of our team responsible for daily cash management and monthly financial reporting. He is also responsible for communicating and coordinating accounting policies, practices and procedures within the accounting department and among community managers, regional executives, clients and vendors. Raymond reviews accounting work products to ensure a high quality product in keeping with AICPA standards. Raymond provides client support by attending Board meetings and offering presentations analyzing and explaining the Association’s financial status.

Raymond brings to FirstService Residential over 31 years’ accounting experience with 22 years as a Controller.

Raymond earned a Bachelor of Science in Accounting from St. John's University. He is also a Certified ISO (International Organization for Standardization) Lead Auditor.

Judy Julison recently the FirstService Residential team as the Senior Vice President of Lifestyle Programming.  In this capacity, she facilitates lifestyle training for new Associates and oversees the development and execution of lifestyle programs and support operations at our active adult and multi-generational lifestyle communities across the East Region.
 
Prior to making the decision to join the FirstService Residential team, Julison worked as the National Director of Lifestyle Operations for PulteGroup, working exclusively with the company’s Del Webb brand.  Over her 14 year tenure with this homebuilder, Julison was responsible for supporting more than 50 Del Webb community teams in 21 markets across the country with planning, development and delivery of active adult lifestyle amenities, programs and Association management and governance operations.  Ensuring quality, continuity and alignment with the ever changing consumer needs and interests were a primary emphasis.
 
Earlier in her career, Julison worked as the Vice President/Executive Director of the Homeowner's Association at Del Webb’s Sun City Huntley, a 5,750 home large-scale active-adult lifestyle community in the state of Illinois.  Concurrently, she also supported smaller-scale Del Webb residential properties in the area with lifestyle programming and Association operations.  Prior to employment at Sun City, Julison worked as the Superintendent of Recreation and in other management capacities in the leisure service/parks & recreation industry for over 15 years. 
 
Julison completed undergraduate studies in Education at Northern Illinois University and holds a Master of Science in Management & Leadership from National Louis University.  She is also certified as a National Parks & Recreation Industry professional and holds the CMCA and AMS professional designations through the Community Association Institute.

David Calloway serves as a key member of the region’s executive team that sets our strategic direction, spearheading business development initiatives consistent with this strategy. In addition, he is responsible for building and managing the region’s business development team always leading by example in maintaining FirstService Residential’s mission and core values. 

Calloway has over seven years of community association and business management experience and most recently held the position of Business Development Director for the company’s NJ/PA High-Rise Division. Previously, Calloway worked with DowntoEarth Landscaping where he opened their Virginia/DC Metro branch and worked on both the business development and operations ends of the business. He was also head coach for the Monmouth University Hawks basketball team for 13 years where he brought them to three of their four NCAA Tournament appearances. He was recently inducted to Monmouth University's Hall of Fame.

Calloway has worked with Special Olympics, Coaches vs Cancer, Autism Speaks, Boys to Men Conference in conjunction with 180 Turning Lives Around and the Monmouth County Mental Health Association State Grant for At Risk Youth. He received both his Bachelor's Degree in Business Administration and MBA from Monmouth University. He is currently a member of the NABC and the Community Associations Institute (CAI).

David Readinger serves as an Regional Director of FirstService Residential’s COA & HOA Specialty Team in Valley Forge, Pennsylvania. As Executive Director, Readinger is responsible for the overall performance of a 42 client region of 8,600 homes and $10.5 Million in Association Budgetary income. His team manages $2.3 Billion in property value.

Readinger began his career with FirstService Residential in 2004 and was quickly promoted to Regional Director where he supported the Senior Vice President in the management of a 90-client Region for three years before being promoted to his current role. Readinger came to FirstService Residential with nine years of leadership experience. He served on the Emerging Leadership Council, was a proud member of the President’s Breakfast Club and the recipient of the 2005 Leadership Council Award.

Prior to joining FirstService Residential, Readinger was employed by Connaught Incorporated as a Regional Director responsible for the overall performance of three luxury apartment communicates including a high rise in Chestnut Hill. Prior to Connaught, Readinger was the Operations Director for the Reading Parking Authority where he was responsible for all aspects of the Authority’s on-street Parking Enforcement as well as seven garages and six surface parking lots.

Readinger is a graduate of Kutztown University and is a native of Berks County, Pennsylvania. He has volunteered for the past 15 years raising money annually for his local Fire Department. Readinger served on the Reading Downtown Improvement District Committee during his tenure with the Parking Authority. He has also won numerous awards for his photography and is a Member of the Historic Vehicle Association chapter of Fédération Internationale des Véhicules Anciens and the North American MGB Register.

Rebecca Sarnese provides leadership and operational oversight to our associates and portfolio communities in Valley Forge, PA and surrounding areas, assisting them with implementing effective governance, financial planning, maintenance and the use of best practices.
 
Sarnese joined FirstService Residential in 1997 as manager of our Resale Department. In 2006 she transitioned to community management, advancing through several positions of increasing responsibility.
 
Prior to joining FirstService Residential, Sarnese was in retail management, where her ability to build relationships with clients and fellow team members was paramount to her success. She earned her BS in Business Management from Kutztown University.

Timothy Snowden is an Regional Director for the Philadelphia High-Rise Division of FirstService Residential. In this role, Snowden provides leadership and operational oversight to the division’s high-rise communities and associates in the Philadelphia area by assisting them with implementing effective governance, financial planning, maintenance and the use of best practices.

Before joining FirstService Residential, he was a Vice President for Capital Consultants Management Corporation (CCMC) in both Scottsdale, Arizona and Dallas, Texas and the Deputy Director of Property Management for the firm of Heil, Heil, Smart & Golee in Chicago, Illinois.

Snowden is an active member of the Community Association Institute (CAI) and currently serves on the Pennsylvania Legislative Action Committee for CAI. He has served on the advisory board of Condo Lifestyles Magazine and Chicagoland Buildings & Environments. He has been a contributor to publications of interests to community association members and a frequent speaker on topics of interest to community associations and property managers.

He graduated from the University of Illinois at Urbana-Champaign with a Bachelor of Arts degree in 1994. He also received an Associate of Arts from the Valley Forge Military College in Wayne, PA in 1990.

Snowden is a Certified Manager of Community Associations (CMCA) and an Association Management Specialist (AMS) with the Community Association Institute. The Institute of Real Estate Management has awarded him the Accredited Residential Management (ARM) accreditation. In 2007, he earned the highest designation in the field of community association management, the Professional Community Association Manager (PCAM) designation from the CAI.

Snowden has served as both the president and treasurer of a condominium association and achieved the rank of Major in the United States Army Reserve. He is an avid student of American history and enjoys living in Center City Philadelphia near its many historical sites.

Gina Donovan is an Regional Director within the High-Rise Division for FirstService Residential. In this role, her focus is to provide leadership and operational oversight to FirstService Residential associates and high-rise communities in Philadelphia.

Donovan has been with FirstService Residential for over a decade, holding several management positions. Most recently, she was a Regional Director where she led a team of community management professionals serving Philadelphia high-rise communities.

She has extensive experience in condominium association management overseeing several multi-million dollar capital improvement projects including facade restoration, and roof and drainage replacement. She has also successfully navigated difficult challenges particularly when a fire tragically destroyed eight homes in a community she managed. She provided professional guidance for the $1.5 million restoration efforts as well as emotional support and assistance to the affected residents.

Donovan is a member of the Community Associations Institute and is pursuing her Professional Community Association Manager accreditation.

Marc Glassman is the Director of Facilities & Maintenance for FirstService Residential. Glassman is responsible for the creation, standardization and implementation of the Emergency and Mechanical Operation SOP manuals, along with augmenting the property building engineer’s knowledge and expertise. This position brings tremendous value to both our associates and clients. Glassman’s emphasis is on life safety, best practices, asset protection and keeping our properties running efficiently and in pristine condition. This ultimately creates a safe and welcoming environment while maintaining each building’s character and increasing property values. 
 
Glassman brings to FirstService Residential over 30 years of high rise and facilities management experience where he has been responsible for all aspects of the facilities. Previous to this position, Glassman served as Chief Engineer from the pre-opening stage to occupied stage at a FirstService Residential property. Throughout his tenure at this property, Glassman interfaced with all levels of construction and governmental agencies. He is currently Treasurer of the Greater Philadelphia Hotel Engineer Association.