Enhancing Service Through Convenient Access and Communication
For every FirstService Residential Pennsylvania associate, the highest priority is delivering friendly and responsive service to each of our residents and homeowner association Board members at every opportunity. One of the many ways we deliver world-class service is through our unique Customer Care Center – a 24/7 service-focused resource providing instant answers and information to your homeowners and residents.
Each time a resident places a call, our trained customer care specialists immediately tap into our proprietary FSRConnectTM software program to access a comprehensive database of information specific to your community. They strive to answer questions, provide information and resolve issues and inquiries at the initial point of contact. We are proud that our Call Center earns very high scores from callers after the first call, far exceeding the industry average for customer satisfaction.