SimplrACCESS
Support

Launch the website application or mobile application you wish to access.

This process has not changed - use the same links to access Connect, CamAcct, and other apps, now supported by SimplrACCESS.

Enter your email address for single sign-on.

Access the website link or mobile app as you normally would.

At the login screen, enter the email address associated with your SimplrACCESS account. If you were issued a FirstService Residential email address as an employee, contractor, or vendor, use that email address. Otherwise, use the email address you provided when your account was set up.

If you have a company-issued email address:

You will follow the same Microsoft login process that you normally do when accessing email, SharePoint, or other online services.

If you do not have a company-issued email address:

You will be guided through the SimplrACCESS login process.

All users will be prompted to enter their email address.

Continue to your application.

You will be redirected to the application you launched in Step 1.

Find the email notification.

You will receive an email from [email protected] after your SimplrACCESS account is created. The link expires after one hour.

If you cannot find the email or if the link has expired, use this process to register your account. 

Register your account by creating a password.

Click the “Register your account” button within the email. You will be prompted to enter a password for your SimplrACCESS account. When done, you will receive the message shown. You can now close your browser.

Launch the application you wish to access. 

Visit the My Account Portal.

Once you log in with your email address and password (you may have to authenticate again if this is your first time logging on using the web browser), you will see this screen.

Add a method.

Navigate to the Authentication tab at the top, and then “Add Method” to add another authentication option.

Select one of the methods to associate to your account.

If you need further assistance with
your SimplrACCESS account:

Support for new SimplrACCESS accounts is provided between 9 a.m. and 5 p.m. Monday to Friday within your respective time zone. After-hours and weekend support is available 24 hours a day, seven days a week for general troubleshooting only.

Employees of FirstService Residential with access to Manage Engine:

Please submit a ticket using the SimplrACCESS template via Manage Engine. Include details about your issue and the email address associated with your account.

For all other users:

If you are not an employee of FirstService Residential, please work with your primary FirstService Residential point of contact who will submit a support ticket on your behalf.

If you are an employee who does not have access to Manage Engine, please speak to your manager for assistance.

If you need to request changes to your user account within Connect or CamAcct, please follow standard processes in your market for application support.