As a board member, you can measure your success in a lot of different ways. The projects you’ve completed, the financials you’ve strengthened, the long-term plans you’ve put in place – all of these are clear indicators that you’ve done your job, and you’ve done it well. But how do you know how your residents feel? After all, the safety and satisfaction of the people who call your community home are the main reasons the association exists in the first place. Yet sometimes it’s hard to get a firm grasp on whether residents feel like the hard work you’re doing has an impact on their lives.
Well, a national survey conducted in 2014 by Public Opinion Strategies and commissioned by the Foundation for Community Association Research revealed some important statistics that association board members will be happy to see. Here are a few of the highlights: