Innovating and simplifying the future
DANIA BEACH, Fla. — Dec. 16, 2024
The company takes a customer service-centric approach while prioritizing centralization. "Emergencies don't always happen during regular business hours, which is exactly why we pioneered a resident care solution that is available to our residents 24 hours a day, 365 days a year," says CEO David Diestel. "We have a dedicated team handling over 1.2 million inquiries a year, with most resident inquiries resolved at the first call. Our ability to respond with immediacy to resident questions and service requests across multiple channels is a differentiator in today's world. This will only continue to be ever more important."
The company continues taking its service to new heights, as they are eager to begin promoting a new tool for its communities: HODA. HODA (Homeowner Digital Assistant) will be an innovative AI-powered digital assistant providing residents with 24/7 text-based support, streamlining access to essential information, including account balances, ledgers, service requests, application statuses, and amenity reservations. HODA represents the next evolution in property management technology, which will help the company further enhance its simplified solutions for the communities it proudly serves.
Additionally, FirstService Residential starts with the "4Ps" of essential amenity features: People-focused services, pet-friendly spaces, efficient parking solutions, and seamless package management.
"These features are becoming non-negotiables for attracting and retaining residents; they will continue to set the standard for multifamily success in 2025," adds Diestel. "Developers should consult experienced property management teams from day one to execute a successful and diverse amenity activation."
To read the full articles on upcoming industry trends and solutions, visit:
Finishing Touches, part one: https://www.naahq.org/finishing-touches
Finishing Touches, part three: https://www.naahq.org/finishing-touches-part-three
CEO David Diestel featured in NAAHQ discussing centralization and new tech for multifamily rentals
FirstService Residential, North America's property management leader, continues to enhance the lives of residents and communities through innovative solutions that simplify property management. The company's CEO was recently featured in two of the National Apartment Association's (NAAHQ) articles discussing innovations and trends shaping the future of multifamily communities.The company takes a customer service-centric approach while prioritizing centralization. "Emergencies don't always happen during regular business hours, which is exactly why we pioneered a resident care solution that is available to our residents 24 hours a day, 365 days a year," says CEO David Diestel. "We have a dedicated team handling over 1.2 million inquiries a year, with most resident inquiries resolved at the first call. Our ability to respond with immediacy to resident questions and service requests across multiple channels is a differentiator in today's world. This will only continue to be ever more important."
The company continues taking its service to new heights, as they are eager to begin promoting a new tool for its communities: HODA. HODA (Homeowner Digital Assistant) will be an innovative AI-powered digital assistant providing residents with 24/7 text-based support, streamlining access to essential information, including account balances, ledgers, service requests, application statuses, and amenity reservations. HODA represents the next evolution in property management technology, which will help the company further enhance its simplified solutions for the communities it proudly serves.
Additionally, FirstService Residential starts with the "4Ps" of essential amenity features: People-focused services, pet-friendly spaces, efficient parking solutions, and seamless package management.
"These features are becoming non-negotiables for attracting and retaining residents; they will continue to set the standard for multifamily success in 2025," adds Diestel. "Developers should consult experienced property management teams from day one to execute a successful and diverse amenity activation."
To read the full articles on upcoming industry trends and solutions, visit:
Finishing Touches, part one: https://www.naahq.org/finishing-touches
Finishing Touches, part three: https://www.naahq.org/finishing-touches-part-three