Dania Beach, FL – (June 3, 2014) - FirstService Residential, North America’s largest residential property management company, has appointed Alan Missen as chief information officer. He is responsible for the strategic development and delivery of all technology platforms and services with a primary focus on customer service.
Missen brings almost 30 years of IT management experience to FirstService Residential, which leads the property management industry in developing innovative products and solutions for their residents including FirstService Residential Connect, the industry’s first and only 24/7 integrated customer service platform, which is exclusively available to its residents. With an equal focus on customer service and internal operations (i.e., HR, finance, accounting), Missen’s primary objectives are two-fold: to streamline the day-to-day tasks and communications, which will include new mobile applications for property managers, HOA boards and residents; and continue to advance the necessary infrastructure and operating platforms including HR and accounting systems to support the organization’s expected growth across regional offices throughout the U.S. and Canada.
“We are so pleased to have an accomplished veteran on board to create IT solutions that enhance associate productivity and which deliver an exceptional experience for clients and residents,” said company CEO, Chuck Fallon. “With a powerful technology infrastructure to support them, our associates  can spend more time doing what they do best – increasing the value of the communities in our portfolio, and working to make a difference every day in the life of each resident we serve.”
Prior to joining FirstService Residential, Missen served as a Global IT Program Lead at PwC (a.k.a. PricewaterhouseCoopers) where he led several successful revenue-generating programs.. He also was CIO and Technology Product General Manager for First Advantage Corp., and prior to that held leadership positions with Arthur Andersen, Pitney Bowes and the Canadian Imperial Bank of Commerce.
Missen earned a Bachelor of Science in Mathematics from the University of Toronto (Canada). He will lead the IT division from the company’s national headquarters in Dania Beach, Fla.
About FirstService Residential
FirstService Residential is a subsidiary of FirstService Corporation, a global leader in the rapidly growing real estate services sector, one of the largest markets in the world.  As a leading property management company in North America, FirstService Residential oversees more than 6,500 residential and commercial associations including 1.5 million residential units and over 50 million square feet of commercial space across 21 U.S. states and three provinces in Canada. The company has more than 12,000 employees driving local market expertise and manages in excess of $6 billion in annual budgets. For more information, visit www.fsresidential.com.
Jul 02, 2014