FirstService Residential – British Columbia Strata Property Management

For more than 30 years, residents have been looking to FirstService Residential to provide exceptional British Columbia strata management for their communities. We manage more than 55,000 units across the Lower Mainland. From the Metro Vancouver area to Fraser Valley and Squamish, our associates are dedicated to providing your community with exceptional service, every day.
We care about the same things you do. We care about how your community looks because that affects your property values. We’ll make sure your community pool and fitness room are properly maintained, so you can enjoy your amenities instead of being concerned about taking care of them. We will prepare your budget and provide guidance when your council needs it. We deliver the exceptional service you would expect from the nation’s leading strata council management company, no matter what kind of community you live in. Every community we serve is supported by a team of strata experts, in addition to your dedicated strata manager.
If your strata is part of a managed portfolio, you will still get personal service and the responsiveness you deserve. Our Strata Managers work with an average of 8.5 buildings per Strata Manager, compared to the industry average of 12 to 15. In fact, our excellent customer service and depth of resources have resulted in 100% retention of all new clients. As part of our promise to deliver exceptional service, we invest in our associates’ continual education and training, so you see less turnover and can build great relationships with your strata managers.

We know that communication is a struggle for many strata councils and their communities. We help strata council members communicate better with residents through the most up-to-date technology platforms. FSRConnectTM, our proprietary technology solution, is an easy-to-use tool that helps keep everyone in your strata on the same page.
Because finances matter to both your strata council and your residents, we put our buying power to work for you! Our vendor relationships help get you the best available pricing on things like cable, internet service, LED lighting retrofitting and more.

No matter your role in the neighborhood you call home, you can count on FirstService Residential to be there when you need us. That’s our promise to you.

Areas We Serve in British Columbia

FirstService Residential serves many different kinds of community strata councils in British Columbia. We’re here to deliver the best property management solutions for your strata corporation, whether it is a high-rise, townhome, mixed use, or single family home strata. You can find us in the following areas:

  • Metro Vancouver, Vancouver, Burnaby, Coquitlam, Port Coquitlam, Langley, New Westminster, North Vancouver (aka “the North Shore”), West Vancouver, Port Moody, Richmond, Surrey, Delta, White Rock, Maple Ridge

How our British Columbia homeowners strata council management services can help your community

At FirstService Residential, our job is simple: to make your life easier. Your strata is complex, and serving on the strata council can consume time you don’t necessarily have to spare. That’s where we come in. Let us manage your strata corporation so that you can enjoy living in it.

No two strata corporation communities are alike, but they often have similar goals and desires. No matter the size or complexity of your strata corporation, your residents will benefit from our extensive preventative maintenance programs that are aligned with your reserve study, saving you the hassle of unanticipated equipment replacement expenses. Our services and knowledge of special strata corporation law, including sectioned stratas, will let you enjoy your lifestyle instead of spending it running your strata corporation council. Your strata may be condominiums, townhomes, a high-rise building or single family homes. Regardless, we have the knowledge and expertise to manage it in the way you deserve.
We provide the tools and resources to effectively manage your strata community. Our team will help guide you through the complexities of strata properties by providing expert advice on everything from cost sharing, easements, and Air Space Parcels, to sections, types, and new building warranties.

British Columbia Strata Management Services We Offer

We’re not just a strata management company; we’re your community partners, here to help mitigate risk and maximise your strata council operating budget. We appreciate the time commitment you when you volunteer to serve as a strata council member, and we know you expect a personalized, boutique experience. We are here to make your life easier!
We will increase and enhance communication and community among your residents. We’ll help implement both your strata council policies and emergency plans.  Financial management becomes a breeze when you turn it over to our professionals. We can create and implement your budget, prepare your needed financial reports and help your tax preparation firm each year when the time comes. Our dedicated staff will conducted regular walk-throughs of your community and quickly take care of any maintenance issues we see.  FSRConnect™, our proprietary technology portal, allows homeowners to see what’s going on in the community and get alerts about everything from severe weather to meeting notices. We’ll also serve as a liaison between the strata council and your vendors. If it needs to be done, we are here to make it happen!

Strata Corporation Management Services

In addition to mitigating risk, maximising budgets, improving communication and managing your finances, FirstService Residential strata corporation management stands out in other ways as well. If your community is part of a management portfolio, you still get the personal service you deserve because our portfolios are one-third to one-half smaller than the average in British Columbia. Each strata manager is supported by a senior regional director. We have a number of full time strata specialists on hand, including risk manager, senior insurance manager, full-time recruitment specialists, payroll specialists, a dedicated strata accountant for each property and more. Our transition team manages the onboarding of each new client or development. They have a 100 percent retention record for all clients they’ve onboarding since launching about 5 years ago.

Additionally, we are proud to provide the following value-added services to every strata corporation we serve:

Banking & Insurance Programs

We put your money to work for you, helping your council find the best interest rates for your reserve funds, as well as the lowest banking fees. We also use the power of our insurance partners to ensure you have the best coverage at the best value.

Financial Management Services

We want to help your neighborhood strata council maintain its financial stability. Our team of accountants and financial experts is here to do just that. We’ll manage your budget, oversee payment of strata council fees and conduct financial reviews to give your strata council members peace of mind. In addition to a dedicated strata accountant, you also have access to teams of experts in who work in accounts payable, accounts receivable and financial statements.

Technology at Your Fingertips

Let our FSRConnect software help you create an information hub for strata council members, homeowners and your management team. Our proprietary system allows your residents to access everything from strata council meeting minutes to maintenance work orders. Your strata council members will also appreciate being able to log in to FSRConnect from anywhere, using their smartphones or tablets.

Customer Care Centre

Our 24/7 Customer Care Centre tries to make sure everyone involved in your community comes away from their FirstService Residential experience with a smile. Our Customer Care Centre associates are trained to assist residents with any questions or issues they may have and strive for first call resolution.

Building Services

FirstService Residential serves Metro Vancouver’s largest properties from our Building Services division. Our in-house recruitment specialists hire top talent, and offer both competitive wages and room for associates to advance. Their efforts allow us to offer best-in-class services in caretaking, front desk or concierge, janitorial and building management. 
Our associates are certified in Basic Security Training (BST), WHMIS and First Aid. They are trained in standard operating procedures and each building gets a site visit from a senior area manager every eight days. Our model is unique – with more than 75 years of local property management experience, we are the only organization in Metro Vancouver who can integrate your site staff with strata operations. The result is a better experience for residents and improved communication for council and your Strata Manager.
Managing a building can be hard work, and making it easier starts with improved communication between the building owner and the strata or rental manager. Our well-trained staff focus on communication, making that easier for you. We handle all the day-to-day functions, like package tracking and incident reports, so that you don’t have to.

Investor Unit Management

In addition to our strata management services, FirstService Residential BC offers a number of rental management and investor client services to assist in managing your real estate investment. Both Canadian and international investors rely on FirstService Residential BC Rental to keep their rental properties occupied, well-maintained and producing income.
We have the highest internal customer satisfaction rating in North America for rental management and investor client services. We provide investors with the same local expertise that we offer our strata corporation clients, but aimed at helping you the most from your investment.
When you are ready to rent your property, we will inspect it to recommend repairs and improvements to boost its curb appeal and desirability to tenants. We will list it, find a qualified tenant, negotiate the lease, collect the rent and handle all of the maintenance and emergency issues that may come up. We will coordinate inspections to make sure that your property is being used lawfully. As an investor client, you have access to our dedicated professionals, including licensed rental management agents and accountants who will provide a monthly financial statement for the property. We will also ensure compliance with the Residential Tenancy Act, and all Canadian tax requirements, for both residents and non-residents. You didn’t invest in rental property to have work hard maintaining it! Let us handle the hard work so you can enjoy the benefits of owning it.

Rental Management

If you want to rent an entire building, but aren’t looking forward to the work of doing so, let us help! All of the services we provide to investors in individual units are also available for buildings. We are able to rent your units, collect the rental payments, handle all bill payments – including any mortgage on the building, take care of all renter issues like clogged sinks and electrical problems and manage all of your vendor relationships. Enjoy the benefits of an income property without any of the hassles!

Developer Services

We are proud to work with some of the finest development professionals in British Columbia. We work with the developer from the earliest stages of any project, taking ownership of the budget and complex cost sharing. We will advise on shared facilities, property sectioning and mixed use properties. We help developers create the by-laws for a new strata, advise on building staff (including managers and concierges). We will work with architects, surveyors, sales teams and attorneys, taking a leadership role to ensure that the project is planned for success.  Our new projects team will launch the new property too!

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