FirstService Residential is Metro Vancouver’s leading strata management company, proudly managing more than 55,000 units across the Lower Mainland. FirstService Residential BC, has a combined history of more than 75 years serving strata properties across Metro Vancouver, and is proudly Canadian-owned and operated.
Only FirstService Residential can give you the tools and resources to effectively manage your strata community. Our team will help guide you through the complexities of strata properties by providing expert advice on everything from Cost-sharing, easements, and Air Space Parcels, to sections, types, and new building warranty.
On average, our Strata Agents manage fewer buildings per manager compared to the industry. Our local team maintains the highest NPS customer satisfcation rating in North America amongst strata clients.
Every community that we serve is supported by a deep team of strata experts in addition to your dedicated Strata Manager. This support team includes: Senior Regional Directors to supervise operations, full-time associates for Insurance & Risk Management. A dedicated accountant to manage your financials, specialists for new building warranties, cost-sharing and easement experts, financial professionals to create exclusive banking and insurance options, technology specialists to create a custom web portal for your strata. 24/7 customer service representatives providing round the clock support. A New Projects Team to manage your onboarding as a new client, and more!
All of this while maintaining some of the industry’s most competitive management fee rates. We serve buildings of all types and ages across Metro Vancouver and we look forward to hearing from you. Our commitment to you – we will strive to make a difference each and every day to improve the value of your investment and the lifestyle of your residents. Learn more about our services below.
For more than 30 years, residents have been looking to FirstService Residential to provide exceptional British Columbia strata management for their communities. We manage more than 55,000 units across the Lower Mainland. From the Metro Vancouver area to Fraser Valley and Squamish, our associates are dedicated to providing your community with exceptional service, every day.
We care about the same things you do. We care about how your community looks because that affects your property values. We’ll make sure your community pool and fitness room are properly maintained, so you can enjoy your amenities instead of being concerned about taking care of them. We will prepare your budget and provide guidance when your council needs it. We deliver the exceptional service you would expect from the nation’s leading strata council management company, no matter what kind of community you live in. Every community we serve is supported by a team of strata experts, in addition to your dedicated strata manager.
If your strata is part of a managed portfolio, you will still get personal service and the responsiveness you deserve. Our Strata Managers work with an average of 8.5 buildings per Strata Manager, compared to the industry average of 12 to 15. In fact, our excellent customer service and depth of resources have resulted in 100% retention of all new clients. As part of our promise to deliver exceptional service, we invest in our associates’ continual education and training, so you see less turnover and can build great relationships with your strata managers.
We know that communication is a struggle for many strata councils and their communities. We help strata council members communicate better with residents through the most up-to-date technology platforms. FirstService Residential Connect™, our proprietary technology solution, is an easy-to-use tool that helps keep everyone in your strata on the same page.
Because finances matter to both your strata council and your residents, we put our buying power to work for you! Our vendor relationships help get you the best available pricing on things like cable, internet service, LED lighting retrofitting and more.
No matter your role in the neighborhood you call home, you can count on FirstService Residential to be there when you need us. That’s our promise to you.
FirstService Residential serves many different kinds of community strata councils in British Columbia. We’re here to deliver the best property management solutions for your strata corporation, whether it is a high-rise, townhome, mixed use, or single-family home strata. Find us near you!
You can find us in the following areas:
FirstService Residential provides a full-service solution to manage the unique needs of your community. Learn mor about the services we offer:
At FirstService Residential, our job is simple: to make your life easier. We provide the tools and resources to effectively manage your strata community. Our team will help guide you through the complexities of strata properties by providing expert advice on everything from cost sharing, easements, and Air Space Parcels, to sections, types, and new building warranties.
We know the time commitment that you make in volunteering to serve as a Strata Council Member.
To make your life easier, FirstService Residential provides your strata community with a full-service solution unmatched by any management company. As your agent, we work with the strata corporation to manage: Council Meetings, minutes, AGMs & SGMs, bylaw notices and fines, strata fee payments, budget preparation, special levies, capital projects, multiple quote gathering, trades, building site staff, invoice payments, owner inquiries, sales documents and much more.
Our strata clients expect a boutique and personalized experience. As Metro Vancouver’s largest strata management company, we are the only company who can provide this type of experience. The key is our “Depth of Support”. Only FirstService Residential has an in-house team of strata experts to support your Strata Manager and Council. From Insurance & Risk Management, to cost-sharing and building warranty – we do it all! And the result is Strata Managers with smaller portfolios, and clients with access to strata specialists, and better advice.
In addition to mitigating risk, maximising budgets, improving communication and managing your finances, FirstService Residential strata corporation management stands out in other ways as well. If your community is part of a management portfolio, you still get the personal service you deserve because our portfolios are one-third to one-half smaller than the average in British Columbia. Each strata manager is supported by a senior regional director. We have a number of full time strata specialists on hand, including risk manager, senior insurance manager, full-time recruitment specialists, payroll specialists, a dedicated strata accountant for each property and more. Our transition team manages the onboarding of each new client or development. They have a 100 percent retention record for all clients they’ve onboarding since launching about 5 years ago.
Additionally, we are proud to provide the following value-added services to every strata corporation we serve:
We put your money to work for you, helping your council find the best interest rates for your reserve funds, as well as the lowest banking fees. We also use the power of our insurance partners to ensure you have the best coverage at the best value.
We want to help your neighborhood strata council maintain its financial stability. Our team of accountants and financial experts is here to do just that. We’ll manage your budget, oversee payment of strata council fees and conduct financial reviews to give your strata council members peace of mind. In addition to a dedicated strata accountant, you also have access to teams of experts in who work in accounts payable, accounts receivable and financial statements.
Let our FirstService Residential Connect™ software help you create an information hub for strata council members, homeowners and your management team. Our proprietary system allows your residents to access everything from strata council meeting minutes to maintenance work orders. Your strata council members will also appreciate being able to log in to FirstService Residential Connect™ from anywhere, using their smartphones or tablets.
Our 24/7 Customer Care Centre tries to make sure everyone involved in your community comes away from their FirstService Residential experience with a smile. Our Customer Care Centre associates are trained to assist residents with any questions or issues they may have and strive for first call resolution.
To better service residents, FirstService Residential is the only management company to now provide a full suite of Building Services exclusively to the strata corporations we manage. This includes: building manager, caretaking, janitorial coverage, and concierge services.
Our model is unique – with more than 75 years of local property management experience, we are the only organization in Metro Vancouver who can integrate your site staff with strata operations. The result is a better experience for residents and improved communication for council and your Strata Manager.
How do we do it? Our Building Services Team includes experienced hospitality professionals, who have served at the world’s top hotels and resorts, including the Shangri la, Fairmont, The Sands, and boutique hotels. Here’s how we make a difference:
In addition to our strata management services, FirstService Residential BC offers a number of rental management and investor client services to assist in managing your real estate investment. Both Canadian and international investors rely on FirstService Residential BC Rental to keep their rental properties occupied, well-maintained and producing income.
We have the highest internal customer satisfaction rating in North America for rental management and investor client services. We provide investors with the same local expertise that we offer our strata corporation clients, but aimed at helping you the most from your investment.
When you are ready to rent your property, we will inspect it to recommend repairs and improvements to boost its curb appeal and desirability to tenants. We will list it, find a qualified tenant, negotiate the lease, collect the rent and handle all of the maintenance and emergency issues that may come up. We will coordinate inspections to make sure that your property is being used lawfully. As an investor client, you have access to our dedicated professionals, including licensed rental management agents and accountants who will provide a monthly financial statement for the property. We will also ensure compliance with the Residential Tenancy Act, and all Canadian tax requirements, for both residents and non-residents. You didn’t invest in rental property to have work hard maintaining it! Let us handle the hard work so you can enjoy the benefits of owning it.
Savvy owners know they can safely put their home in our hands. Both international and Canadian investors rely on FirstService Residential to keep their rental properties occupied, well-maintained and producing income.
Our proven experience in rental management, in-depth knowledge of the western Canadian market, non-resident taxation and extensive range of professional services have made us leaders in our field. All FirstService Residential professionals are licensed and trained – and we will manage your property as we would our own.
If you want to rent an entire building, but aren’t looking forward to the work of doing so, let us help! All of the services we provide to investors in individual units are also available for buildings. We are able to rent your units, collect the rental payments, handle all bill payments – including any mortgage on the building, take care of all renter issues like clogged sinks and electrical problems and manage all of your vendor relationships. Enjoy the benefits of an income property without any of the hassles!
We are proud to work with some of the finest development professionals in British Columbia. We work with the developer from the earliest stages of any project, taking ownership of the budget and complex cost sharing. We will advise on shared facilities, property sectioning and mixed use properties. We help developers create the by-laws for a new strata, advise on building staff (including managers and concierges). We will work with architects, surveyors, sales teams and attorneys, taking a leadership role to ensure that the project is planned for success. Our new projects team will launch the new property too
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