Make a Payment

FirstService Residential offers a variety of ways to pay your strata and other homeowner fees to your strata corporation.

 

We are currently transitioning our current paper-based pre-authorized debit (PAD) program to ClickPay®, a fully electronic secure online payment processing platform. Additional information on ClickPay® can be found below.  

 

ClickPay® is expected to be available starting July 8th , so please check back in early July for updates. Homeowners will be receiving additional notifications the week of July 4th with more information about ClickPay®. In the interim, please be advised that due to the process and system change, we will not be accepting any new paper- based PAD’s. 

 

Homeowners are still able to make payments using one of the following two options:

 

Online Banking Bill Payment:

    1. Go to your online banking website and select the bill payment option.  
    2. Setup “FirstService Residential BC Ltd (Strata)” as a payee. 
        • Simply search “FirstService” and it will give you the options. 
        • Ensure BC and STRATA are referenced in the payee name

    3. The website will then prompt for the account number. 
      • You can find your account number in your FirstService Residential ConnectTM porta

    4. Enter payment amount and payment date.  

If you are unable to locate your account number, please contact us at AR.BC@fsresidential.com.

Payment by Cheque:

 

Please make cheques payable to "Strata Plan [insert your strata plan number]” (Example: Strata Plan BCS 1234), indicating the unit number are paying for in the memo field, and mail to: 

FirstService Residential BC

Suite 700 – 200 Granville Street

Vancouver, BC V6C 1S4


ClickPay®

ClickPay® is a trusted third-party payment platform that was designed around security, convenience, and efficiency for owners and our client strata corporations. With ClickPay®, homeowners will be able to set up scheduled automatic monthly withdrawals from their bank account, credit card, or debit card.

 

In addition to being able to pre-set monthly withdrawals for regularly recurring charges, homeowners can also choose to send a one-time payment when they incur one-time fees or charges like move in fees, fob purchases, and amenity room bookings.

 

To access ClickPay®, homeowners will need to log into the FirstService Residential ConnectTM portal, and access the “Make Payment” link under “My Account”. This will direct you through a single sign on experience to ClickPay®. If registered in our current PAD program, you will need your PAD banking information available to log into your ClickPay® account for the very first time.

 

To register for your ConnectTM account start by entering your information here:

Support

Please contact us for support on:

ACCOUNT BALANCES

For inquires related to your account balance, please email our Accounts Receivable team at AR.BC@fsresidential.com.

 

CONNECTTM REGISTRATION SUPPORT
 For assistance with Connect™ registration please call 1-855-273-1967.

 

BEFORE JULY 8th

For inquiries related to ClickPay®, please email our FirstService Residential BC team at ClickPay.BC@fsresidential.com.

 

AFTER JULY 8th 

CLICKPAY® Support 

Email: support@clickpay.com
Phone: 1-888-354-0135, Monday to Friday 6:00 a.m. - 5:00 p.m. PST
ClickPay Website Chat: Resident Support Portal Chat - Ask Us a Question