FirstService Residential is the only management company to provide a full suite of property services exclusively to the strata corporations we manage, to better serve our residents.
Our Property Services Associates help streamline the operations of your community, providing a one-stop strata management solution for your community. Our goal is to save your council the hassle of hiring and managing your own staff and provide worry-free services customized for your strata community's specific needs.
One Team Approach
Our clients have found that having the on-site staff and strata manager on the same team is the most effective way of improving communication and cooperation on daily tasks and projects around the property.
On-site staff receive training to serve residents while identifying and addressing strata-related issues, such as emergencies and potential bylaw violations. Your strata council will receive regular reports from your building's staff and your designated area manager, which will keep you updated on building activity.
Having FirstService Residential Property Services staff serve your community also means more accountability for you as a client. As your strata agent, no other service provider has the same interest as we do in the success of your operation. We are committed to providing you with the best service solution possible to ensure that residents feel welcomed and safe and that your strata operates smoothly.
On-site staff will work closely with the strata manager to help support them daily. The on-site staff will ensure that the proper oversight is carried out on all strata property contracted work to ensure that the service
is selected provides the most cost-effective solution. The on-site staff will also ensure that all work is completed satisfactorily before authorizing invoice payment by the strata manager.
Experience the Benefits of Property Services
- One-stop shop for all of your property service needs - no dealing with third-party vendors
- Hand-in-glove service relationship between your Strata Manager and the site-based services associates
- A dedicated Area Manager specifically focused on property services to ensure consistency of service delivery
- Quarterly quality assurance inspections of your property
- Customized Standard Operating Procedures manual created specifically for your strata
- Customized resident software providing strata information at your fingertips
- Instant, around-the-clock call-in support to quickly deal with any issues that may occur outside of regular business hours
Professional Staff Selection and Training
A positive front desk and building operational experience start with the right front desk associates and qualified building manager. FirstService Residential hires and retains the industry's top talent to provide you with a better resident experience. It starts with a dedicated team of in-house Recruitment Specialists, who help find the right team members for the job. We carefully select our staff and invest in their continuous training and development. All recruitment efforts, from interviews to references and background checks, are managed by the dedicated team of recruitment specialists, all at no additional cost to your strata. To attract top talent, we maintain competitive wages and support individuals with a strong team of hospitality-trained supervisors and opportunities for advancement.
Building Manager and Caretakers
Our Building Managers and Caretakers have wide-ranging skills sets and training and can live-in or live-out depending on the needs of your community. They work closely with your strata manager and your strata council to prioritize tasks, manage schedules and ensure standard operating procedures are followed.
Cleaning & Janitorial
The best way to create an excellent image for your community is by maintaining clean common areas. Our Cleaning and Janitorial Services teams work closely with your strata or building manager to prioritize tasks, manage schedules and ensure standard operating procedures are followed. Our janitorial staff will also work with your Strata Manager to ensure:
- Cleaning schedules adjusted to best suit the property
- Emergencies are dealt with quickly and effectively
- Spills or hazards cleaned immediately
Concierge & Front Desk
The FirstService Residential approach to Front Desk is unique to property management. Many of our Concierge associates are fully licensed. Our associates receive regular and ongoing training focused on keeping your strata community safe and secure while providing residents with personalized customer service.
FirstService Residential hires hospitality-minded individuals with a knack for security. We have found that our clients enjoy having front desk staff and their strata manager on the same team. This combination is the most effective way to improve communication and cooperation on daily tasks and projects around the strata.
Having FirstService Residential front desk staff serve your strata also means more accountability for you as a client. As your strata agent, no other front desk provider has the same interest as we do in the success of your front desk setup. We are committed to providing you with the best front desk solution possible to ensure that residents feel welcomed and that your strata operates smoothly. We also understand that residents expect a high level of service that reflects the prestige of their community. This is why we created our touch point program.
Not only does it provide a dedicated on-site concierge for your strata, but it also brings you the shared resources of other FirstService Residential Concierges. They all work together with a single common purpose – to make every request happen.
24/7/365 Customer Care Centre
Our around-the-clock call-in resource provides residents and homeowners instant answers to their questions and reduces the administrative time for our strata managers. Your community gets more than just a strata manager!
When working alongside FirstService Residential, we get right to work in supporting councils with our property services in their strata. We will always encourage and support our clients to decide which industry-leading services and resources will make the most difference in their community, guiding them along the way.
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