Property services for British Columbia strata corporations

Discover property services for BC strata corporations by FirstService Residential

FirstService Residential is the only management company that can provide a full suite of property services to BC strata corporations. We have strata corporations in our portfolio, that FirstService manages directly as well as strata corporations that are managed by other strata management companies. Regardless of the arrangement, our goal is to serve our residents to the best of our abilities.

Our Property Services Associates help streamline the operations of your community. We want to save your council the hassle of hiring and managing your own staff and provide worry-free services customized for your strata community's specific needs.
 

One Team Approach

Our priority is to work hand-in-hand with the assigned strata manager, fostering trust and teamwork every step of the way. Our on-site staff receives training to serve residents while identifying and addressing strata-related issues, such as emergencies and potential bylaw violations. Your strata council will receive regular reports from your building's staff and your designated area manager, which will keep you updated on building activity.

Having FirstService Residential Property Services staff serve your community also means more accountability for you as a client. Since we are committed to providing you with the best service solution possible to ensure that residents feel welcomed and safe and that your strata operates smoothly.

The on-site staff are in regular communication with the strata manager and support them on a daily basis. We will ensure that the proper oversight is carried out on all strata property contracted work to ensure that the service is selected provides the most cost-effective solution. The on-site staff will also ensure that all work is completed satisfactorily before payment is authorized by the strata manager.
 

Experience the benefits of British Columbia property services

• Hand-in-glove service relationship between your Strata Manager and the site-based services associates
• A dedicated Area Manager specifically focused on property services to ensure consistency of service delivery
• Quarterly quality assurance inspections of your property
• Customized Standard Operating Procedures manual created specifically for your strata
• Knowledgeable in various customer care programs
• Skilled in using various strata management software and online portals.​

Concierge and front desk

The FirstService Residential approach to Front Desk is unique to property management.Our associates receive regular and ongoing training focused on keeping your strata community safe and secure while providing residents with personalized customer service. We also provide fully licensed associates when required.

Professional staff selection and training

A positive front desk and building operational experience starts with the right front desk associates and qualified building manager. FirstService Residential hires and retains the industry's top talent to provide you with a better resident experience. It starts with a dedicated team of in-house Recruitment Specialists, who help find the right team members for the job. We carefully select our staff and invest in their continuous training and development. All recruitment efforts, from interviews to references and background checks, are managed by the dedicated team of recruitment specialists, all at no additional cost to your strata. To attract top talent, we maintain competitive wages and support individuals with a strong team of hospitality-trained supervisors and opportunities for advancement.
 

Building manager and caretakers

Our Building Managers and Caretakers have wide-ranging skills sets and training and can live-in or live-out depending on the needs of your community. They work closely with your strata manager and your British Columbia strata council to prioritize tasks, manage schedules and ensure standard operating procedures are followed.
 

Hospitality Services

FirstService Residential hires hospitality-minded individuals with a knack for security. Having FirstService Residential front desk staff serve your strata also means more accountability for you as a client. We are committed to providing you with the best front desk solution possible to ensure that residents feel welcome and that your strata operates smoothly.
 
We also understand that residents expect a high level of service that reflects the prestige of their community. This is why we created our touch point program. We have also found that our clients enjoy having front desk staff and their strata manager be on the same team, so they benefit from an improved communication and cooperation on daily tasks and projects around the strata.
 

Cleaning and janitorial

The best way to create an excellent image for your community is by maintaining clean common areas. Our Cleaning and Janitorial Services teams work closely with your strata or building manager to prioritize tasks, manage schedules and ensure standard operating procedures are followed. Our janitorial staff will also work with your BC Strata Manager to make sure:

• Cleaning schedules adjusted to best suit the property
   
• Emergencies are dealt with quickly and effectively
   
• Spills or hazards cleaned immediately

Strata Management & Property Services: An integrated approach

Our clients have found that having on-site staff and strata manager on the same team, under the same umbrella,  is the most effective way of improving communication and cooperation on daily tasks and projects around the property.

• One-stop shop for all your property service needs - no dealing with third-party vendors
• Customized resident software providing strata information at your fingertips
• Instant, around-the-clock call-in or text support to quickly deal with any issues that may occur outside of regular business hours

24/7 Customer Care

Our around-the-clock resources provide BC residents and homeowners instant answers to their questions and reduce the administrative time for our strata managers. Your community gets more than just a strata manager! You gain access to HODA, our Homeowner Digital Assistant, and to our 24/7 customer care team. 

When working alongside FirstService Residential, we get right to work in supporting councils with our property services in their strata. We will always encourage and support our clients to decide which industry-leading services and resources will make the most difference in their community, guiding them along the way.

To learn more about the support available, simply text HODA at 1.866.377.0779 with any questions and HODA will respond to them automatically by text.

Discover HODA. Technology that is easy to live with.

Learn more about HODA and how to use it

Prefer to call us? You can still reach us by phone:

• Telephone: 604.683.8900
• Fax: 604.689.4829
• Toll Free: 1.855.683.8900
• 24/7 Customer Care: 1.855.273.1967
• After Hours Emergency: 604.683.8900

At FirstService Residential British Columbia, we recognize that for your strata manager to be more effective and allow them the opportunity to build a deeper relationship with the strata council they serve, they need more time. We also recognize that when it comes to customer service, expectations have changed, and immediacy is greatly valued. That's where our Resident Support Services (RSS) team comes in.

Submit a request here.