Friendly and Responsive Service

It is our goal that every tenant, homeowner and Council member has a consistently positive service experience with FirstService Residential British Columbia at every touch point.  One unique way we achieve service excellence is through our Customer Care Centre, a convenient call-in resource providing immediate community information and answers.

Service-trained Customer Care Centre specialists can instantly locate specialized information about your community through FSRConnect™, our proprietary property management software.  By supplying requested information or resolving issues immediately, our Customer Care is earns high satisfaction ratings from callers at the immediate point of contact, with a satisfaction ranking far exceeding the industry average for initial customer satisfaction.