Leadership

As President of BC's largest Property Management company, Chris is licensed in both Strata Management and Rental Property Management, and holds a Managing Broker’s certification from UBC.

Before joining FirstService Residential, Chris held executive leadership positions at some of North America's largest retail brands.

Chris is passionate about service, technology and being the best employer in the market. He understands that FirstService Residential holds responsibility as the largest player in the BC market and works closely with all teams on automating processes, innovating service delivery while setting the bar for enhancing asset value and maximizing operation budgets. 

When not working, Chris is an avid athlete. He participates in Marathon running, basketball, tennis, and outside pursuits in Beautiful British Columbia.

To recognize his outstanding achievements, leadership, and contributions within the property management industry, Chris was awarded the Industry Leader of the Year Award 2026 from the Professional Association of Managing Agents (PAMA).

Sean Ingraham has been with FirstService Residential since 2009 and has played an instrumental role in the company's growth and success for over a decade. Throughout his tenure, he has led numerous departments, strategic initiatives, and business transformation efforts, building strong and enduring relationships with clients, industry partners, and colleagues across the organization. He is passionate about advancing the management of housing in Canada and continuously improving the resident experience.

As Executive Vice President, Sean provides executive leadership across key areas of the business, drawing on his extensive operational, development, and property management expertise. He has been a driving force behind the growth and evolution of FirstService Residential's services and capabilities throughout Canada.

Sean leads consulting services for developers, asset managers, and property owners, providing condo and rental housing expertise from the earliest stages of development through to occupancy and ongoing operations. Throughout his career, he has supported the planning and delivery of more than 70,000 homes and numerous commercial developments across Canada.

He holds a university degree in Business Administration and is licensed under British Columbia's Real Estate Services Act as a Managing Broker for FirstService Residential BC and through the Real Estate Council Alberta. Prior to his executive leadership roles, Sean managed a wide range of complex strata properties, including new construction, mixed-use developments, and hotel properties.

A respected industry leader and frequent speaker on property management, Sean serves on several industry boards, including CCI BC. Outside of work, he enjoys tackling home renovation projects and spending time with his three children.

A skilled entrepreneurial professional with seventeen plus years in British Columbia providing Property Management, Strata Management, Strata Administrator, and Real Estate services with ten years previous experience as a Construction Project Manager.  Boon is an engaging individual who has started, operated, and sold a full-service real estate services agency focused on Strata & Property management, Real Estate Sales by providing exceptional customer service delivered through diligent communication, active listening and facilitation skills to resolve the challenges when encountered.  As VP, Strata at FirstService Residential, he continues to leverage his knowledge and experience in multiple facets with the team to meet clients' growing needs.
 

As Vice President, Client Accounting, Canada Sam Hollend leads the client accounting teams across Canada. This includes property accountants, accounts receivable, and finance start-up, all of which are core services we provide to our clients.
 
Sam has over 8 years of experience in accounting and leadership roles. Before joining FirstService Residential, Sam was a Senior Manager with Ernst & Young LLP. During his time with Ernst & Young LLP, Sam worked on audit teams for large multi-national clients in the manufacturing, retail, and renewable energy sectors. Sam is a graduate of the University of Western Ontario (Honours Business Administration) and is a member of CPA Ontario. In his personal time, Sam loves to spend time with his wife and two young boys. Sam also has a passion for slalom waterskiing.   

Amerjit is a 30-year veteran of FirstService and is a licensed Property Manager and Strata Manager. She started her journey with FirstService in the accounting team and grew her leadership and management talents over the years to include residential, commercial strata, and commercial and industrial rental properties. 
 
 Amerjit’s management experience ranges from individual units to properties with several hundred units, from high-end residential to affordable housing. She has experience in both leasing and building start-ups and building wind-down. 
 
To recognize her deep and broad experience, Amerjit was awarded Property Manager of the Year in 2019 by the Professional Association of Managing Agents (PAMA) BC. Amerjit was also awarded the Lifetime Achievement Award 2026 by the Professional Association of Managing Agents (PAMA) BC.

Peter started his career in property management in 1997 and has worked his way to Senior Director of Strata Operations in 2019. He is the direct supervisor to a large team of Strata Managers and Associates in FirstService Residential BC. 

He has experience managing all types of residential and commercial stratas ranging from small, large, high-rise and low-rise towers, townhouses, and air space parcels. 

He holds a college diploma in sports and recreation. In his spare time, Peter likes to participate and spectate sports, watch movies, and attend live music.

Sarah Khan serves as Director, Human Resources at FirstService Residential BC. Sarah joined FirstService Residential BC in 2018 as an HR Generalist and brings over 12 years of experience in the HR field, with expertise in complex employee relations, organizational development, performance management, and process improvement. She is passionate about supporting the development of associates, building practical HR solutions, and fostering a positive and supportive workplace culture.
 
Sarah holds two degrees, a Bachelor of Psychology and a Bachelor of Business Administration, along with a Certificate in Organizational Coaching. She is also a Chartered Professional in Human Resources (CPHR).

Frederice Robinson serves Director, Property Services at FirstService Residential BC. She started her journey with FirstService as an Area Manager in 2021. During that time, she was responsible for the oversight of 10 buildings and a team of 60 associates. Every day, she worked together with her team to deliver outstanding client services.

Frederice spent the last 20 years working in various capacities in the Real Estate and Hospitality Industry. She has extensive experience in Customer Service, Building Operations, Quality Assurance and Sales. Her career started abroad in Germany before she relocated 8 years ago to Vancouver.
 
With her strong commitment to Customer Service Excellence, Frederice oversees a high-performing team dedicated to providing exceptional client service, while maximizing the value of the properties we manage and improving the quality of life for the residents we support.

Frederice holds two master’s degrees on real estate management and one in building operations as well as a license for project management (PMP).
 

As Director, Operations, Resident Care for our North Region, Lielin oversees our Administration (CSS), Resident Support Services and Connect teams across the region, and oversees the rollout of large projects and initiatives.
 
Lielin began his career with FirstService Residential in 2014, starting in the property services division in Vancouver, and continues creating great value by ensuring high quality services and products are available to clients. He is an asset to our organization, providing maximum efficiency and productivity.
 
He understands the need for organizations to adapt to new technology and change if they’re going to run at maximum efficiency. Lielin continually raises the bar in best-in-class operating procedures, while keeping up with an ever-changing environment.
 
While Lielin is an example of all our values, Own It resonates most with him. “This value resonates the most with me as there is great sense of accomplishment when you own something right to the very end, or coach someone through this journey on their own. Owning situations, whether simplistic or challenging, allows people to learn and grow, making them the best they can be.”
 
Lielin is licensed in strata (condo) management and rental management in British Columbia.
 
Outside of work Lielin enjoys the beautiful outdoors; fishing, camping and exploring his home province of British Columbia.
 

As director of energy management for FirstService Energy’s North region including Alberta, British Columbia, Ontario, Illinois, Minnesota, and Missouri, Rob works with our clients to identify and develop a cost-effective strategy tailored to their unique needs and energy goals. Some of the projects Rob helps facilitate include LED lighting, controls, EV charging, energy auditing, and electricity price optimization. 

Joining FirstService Energy, Rob brings 15 years of energy management experience working directly with multi-unit residential owners.  Rob is an engineer, holds a master’s in business, and is a Certified Energy Manager.

As Business Development Director, James is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia. 

James takes a consultative approach to his role, recognizing that having the right fit between a community and its management is crucial to long-term success. Prior to joining FirstService, James worked in luxury hotel management and business-to-business sales. 

James has more than 20 years of experience in customer-facing roles and a true passion for customer service. He is a licensed strata manager and has a degree in Business Management. 

When not working, James is also an avid mountain biker and serves as the President of one of BC’s largest non-profit mountain bike clubs.

As Business Development Director, Brent is responsible for the continued growth and strategy of FirstService Residential’s Market throughout British Columbia. 

Brent’s professional career in sales began selling souvenirs at Canucks games back at the PNE Coliseum. For the past 15 years, has been closely working with strata managers as a salesperson for various trades, including painting, high-rise window cleaning, and HVAC services.

The sales world is full of cookie-cutter reps who lead with their ego and put their needs ahead of the customers. Not Brent; he is passionate about the needs and goals of his clients and specializes in bringing them peace of mind. 
  
Brent lives in South Surrey with his wife and their Jack Russell Terrier. He is an avid hiker and budding kayak enthusiast.