Darrin WhitneyVice President, Strata Operations
Lydia TayDirector, Human Resources
Sean IngrahamVice President, Community Development
Karen KeeblerVice President, Client Accounting
Christopher MisGeneral Manager - Investment Properties
Dale DyckVice President, Property Services
Hardik BakhaiDirector, Financial Planning and Analysis
Chris serves as President of FirstService Residential BC. Chris is passionate about leading growth and change by building relationships. In one of North America's most active markets, Chris is focused on leading the strata management industry by setting new levels of client experience.
Before joining FirstService Residential, Chris held leadership positions at some of North America's largest brands, including Purdy's Chocolates and Armani Exchange.
Chris is an avid competitor. When not working, he is playing tennis, mountain biking, or reluctantly signing up for his next marathon.
Darrin has over 20 years of senior experience in the facilitation of corporate training programs, sales, customer service and business development. Before joining FirstService Residential, Darrin was Vice President, Operations, with one of the province’s oldest retail chains. In his career, Darrin has excelled in all operational areas, from customer satisfaction, employee engagement to process and profitability.
Darrin has also been committed to various local and national charities which helped to fund after school programs and pediatric cancer research and family support services.
Lydia Tay serves as Director of HR at FirstService Residential BC. Lydia supports leaders and associates for all HR services, ranging from recruitment and onboarding to career development and recognition. Lydia started her career in London, England and has since developed expertise in Recruitment, Employee Engagement, Change Management and Learning & Development from working in the consulting, private industry and the academic sectors. Most recently, Lydia was the Manager of Employee Engagement and Development for Purdys Chocolatier where she redefined the organization’s approach to employee experience and culture, culminating in a Glassdoor Best Places to Work award. Lydia holds an MBA from the University of British Columbia and is a member of the Chartered Professional in Human Resources Association and the International Association of Business Communicators (IABC), where she has held a number of local and regional board positions. Lydia enjoys staying active by running, skiing and hiking.
Sean has over ten years’ experience in management and customer service. As a strata manager, he managed a variety of complex strata projects including new construction, mixed use, and hotels.
Sean holds a university degree in Business Administration and is licensed under the Real Estate Services Act of British Columbia as a Strata Representative and as a Managing Broker.
As Vice President, Client Accounting for Western Canada, Karen Keebler is responsible for the management of the client accounting and financial services teams. In this role, she oversees the execution of clients’ financial reporting, budgets, and other accounting operations. She encourages improved client service and process efficiencies.
Karen has over 15 years of senior management experience in various industries. Prior to joining FirstService Residential, Karen held the position of Chief Financial Officer at a private construction subcontractor and before that, a public technology company.
Karen holds a Bachelor of Commerce degree from the University of Calgary and is a Chartered Accountant. She is a member of CPA Alberta.
He holds a Degree from the University of Victoria, and a certificate in Hotel Real Estate Investments and Asset Management, through Cornell University. He is a CPM Candidate through IREM/REIC (2022) and is licensed through the Real Estate Council of British Columbia. When not focused on creating value for clients, Chris enjoys blogging, cycling, and hiking the North Shore trails.
Dale Dyck serves as Vice President, Property Services at FirstService Residential BC. He is responsible for building and managing a high-performance team that delivers outstanding client service and enhances the value of each property we manage as well as the lifestyle of the residents we serve. With his strong operational and negotiation background, Dale also oversees negotiations for better partnerships with suppliers and other industry professionals to deliver greater value to our clients.
Dale brings over 30 years of senior leadership and operations’ experience in the hospitality industry from companies such as Delta & Marriott Hotels and Fairmont Hotels & Resorts.
In his most recent position as Vice President of Hotel Operations, Dale was responsible for the oversight of 17 hotels in Canada and the USA, as well as facilitating new hotel openings and acquisitions.
Dale holds a bachelor’s degree in hospitality management and has throughout his career been active in destination management, tourism and hospitality associations, organizations and Boards of Directors.
Dale enjoys running, riding his motorcycle and spending time with his two grown children.
As Director of Financial Planning and Analysis for Western Canada, Hardik Bakhai is responsible for the financial management of the Alberta and British Columbia markets. This includes reporting, planning, contract management and business optimization. He also helps cross organizational teams improve efficiency by reporting operational gaps; through KPI and metric reporting.
Hardik has over 10 years experience in financial analysis, business planning and supply chain management. This has been in industries such as property management, technology, and banking in Canada and India. He has an excellent track record of delivering substantial improvements for business performance and profitability through the implementation of innovative management frameworks, business systems and processes.
Hardik is a member of CPA India and Ireland and in his spare time is passionate about snowboarding, hiking, travel, volunteering and cooking.