Achieving Excellence

Effective communication fosters better relationships among council members, your residents and property management company, and keeps all parties well informed. Here are the 4 components of a successful communication plan that create effective outreach to all members of your community.

At FirstService Residential, our mission is to make a difference every day for communities like yours, serving as your partner in its management, evolution and enhancement. It’s rewarding work that is built on strong relationships, grounded in our deep local market knowledge and strong industry experience.

When your strata begins the process of hiring a vendor, you want to ensure that you're making the best choice possible for your community's benefit. A good vendor will execute your vision on time and budget, whereas a not-so-good one can be the source of lousy quality, unexpected delays, inconvenience, and a whole lot of headaches!

While communicating clearly and effectively with residents is vitally important, it is just as important to foster better council communication.

Whether you have been newly elected to your Council or you have been a Council member for several years, you owe it to your residents to make sure that you are managed by the best strata management company. Every condominium corporation differs in their needs, so you must take the proper time and ask the right questions when hiring a strata management company.

Creating your strata corporation’s annual budget is one of your council’s most important jobs. It takes a lot of time and hard work, and it frequently means making tough spending decisions. Strata members often scrutinize it carefully because of how much it impacts the strata as a whole and themselves as individual homeowners. “The budget affects everyone because it’s something that all the owners in the strata are contributing to,” explains Dylan Murray, controller for FirstService Residential in British Columbia. “You can never over communicate about it.”
 

Condo corporations have had to adjust the process of managing package deliveries. During this uncertain time for all, FirstService Residential has provided concierges, strata managers, and residents the correct safety protocols according to the Public Health Agency of Canada and municipal bylaws.

When your community considers a new manager, having the right experts on your management team can make for a smooth transition.

How well do homeowners in your strata corporation understand maintenance responsibilities? You might think that responsibilities for maintenance, repairs and replacements would be straightforward enough – what’s inside the unit is the owner’s, and what’s outside is the strata corporation

Colder weather is upon us, so now is the time to make sure your strata corporation’s maintenance program is on track. You certainly don’t want to discover a leak in your roof during a heavy rainfall or have a boiler stop working during a record cold spell.