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David Diestel, CEO at FirstService Residential had the pleasure of meeting with Fred F. Reichheld, best-selling author, speaker, business strategist and creator of the Net Promoter System (NPS). Together they discussed the power of embracing NPS and putting customers at the forefront of our organization.

See the video from the 2023 HOA Expo

A conversation with FirstService Residential’s CEO, David Diestel, and Fred F. Reichheld, creator of the Net Promoter System (NPS). In this second part of our video series, David and Fred talk about inspiring teams to drive customer satisfaction while living the “right life".

Watch part 3 of the conversation between FirstService Residential’s CEO, David Diestel and Fred F. Reichheld, creator of the Net Promoter System (NPS). In this chapter, David and Fred talk about the importance of building great relationships through our core values and culture.

Part 4 of our video series with FirstService Residential’s CEO, David Diestel and Fred F. Reichheld, creator of the Net Promoter System (NPS). David and Fred agree on the importance of serving our communities, protecting their best interests, and guiding them to make informed decisions.

Property management is a balancing act. Every decision is an important one, and everything happens at once. Juggling it all can seem complex. Say hello to Life, simplified.

FirstService Residential CEO David Diestel discusses how we support board members with community lifestyle and hospitality programs, financial services, sustainability, resiliency, and more. Whether you are on the board of a homeowner’s association, co-op, condominium, master planned community, or luxury high-rise, we understand that you have a vision for your community. Our unmatched local expertise and world-class resources allow us to provide exceptional service to our communities.

Experience urban living with FirstService Residential's high-rise property management solutions. This video delves into the world of vertical living, exploring the amenities and services that define exceptional high-rise properties.

Dotting the urban cityscape, luxury high-rise communities provide a unique experience. With an extensive list of onsite amenities paired with personalized service, these properties require the support of a professional management company to keep everything running smoothly.

More than a neighborhood, large-scale communities are a hub for residents to live, work, and play. From sports, resort-style amenities, to special interest activities, a master-planned community offers the lifestyle and amenities you value most. In our latest video, we delve into the unique amenities and services that define exceptional living within these dynamic neighborhoods.

Discover how focused financial acumen propels communities forward. This quick video highlights our dedication to equipping associations with the knowledge and tools essential for secure long-term stability

Property management is a balancing act. Every decision is an important decision, and everything happens at once. Juggling it all can seem complex. But it rarely feels that way to our residents and board members. With FirstService Residential, they can rest assured we get ahead of the day’s to-do lists, and we’re behind them when they need us. Because we want all residents to enjoy life—on their terms, in the communities they’ve chosen, and at ease.

FirstService Development Advisors is a consulting firm serving large-scale residential developers. Specializing in master-planned communities, multi-phase projects, ultra-luxury high-rises, and mixed-use developments, we guide developers through every stage—from initial planning to completion.

FirstService Development Advisors is a consulting firm serving large-scale residential developers. Specializing in master-planned communities, multi-phase projects, ultra-luxury high-rises, and mixed-use developments, we guide developers through every stage—from initial planning to completion.

The corporate headquarters of FirstService Residential has announced that its subsidiary, The Continental Group, has been renamed FirstService Residential. This name change is part of FirstService Residential’s national rebranding effort, which took effect on June 27, 2013.

The corporate headquarters of FirstService Residential has announced that its subsidiary, Condominium First Management Services Ltd., has been renamed FirstService Residential. This name change is part of FirstService Residential’s national rebranding effort, which took effect on June 27, 2013.

FirstService Corporation today announced that its subsidiary, Merit Property Management, an operating unit of FirstService Residential, has acquired Mar West Real Estate, one of the leading providers of commercial property association management services in the western US.

FirstService Residential, Alberta’s leading property management company, announced today the launch of a fundraising campaign supporting Samaritan’s Feet, a global humanitarian aid organization that provides new shoes to underprivileged children.

FirstService Residential, Alberta’s leading condominium management company, adds to its educational series for Alberta condo board members by hosting two free educational events on condominium insurance. Guest speaker, Greg Cortese, vice president of BFL Canada Insurance, will provide expert insights for the seminar, Condominium Insurance: A Director’s Primer, being held June 26 and June 27 at the Canterra Suites Hotel in Edmonton from 6-8 p.m.

FirstService Residential, the leading manager of residential properties in Alberta, is pleased to announce the strengthened portfolio of our growing team with the appointment of Robert LeParque, Regional Director, Edmonton, and Andrew MacLachlan, Regional Director, Calgary and Broker of Record. They join Karen Keebler, VP Client Accounting along with long-standing members of the team. President, Glenne Manlig is proud to be leading such a high-caliber group.