Property Management Courses for Professional Development

As the residential property management leader, FirstService Residential knows that expert property management and exceptional customer service can only be provided by a knowledgeable, unified and superbly trained team. 

That’s why we created FirstClass, our state-of-the-art educational and development program for members of our team. We designed the program to support our team members with the industry’s best tools and training to help them advance their skills, increase their industry and product knowledge, and deliver the highest levels of service to Board members and residents.

Property Management Training Online and Instructor-Led

FirstClass’s comprehensive curriculum includes both hands-on training and classroom learning through live and online coursework.  The program is dynamic, continually evolving to reflect our industry’s latest information, trends and best practices to ensure our associates receive the highest quality training at all times. 

In addition to offering specialized property management courses, FirstClass offers a wide array of professional skills training courses, including:

  • Effective Time Management
  • Understanding Financial Statements
  • Technical/Software Training
  • Leadership Training
  • Customer Service Skills
  • Communication Techniques
  • Logical Problem Solving
  • Group Decision Making

Armed with industry-leading property management training and resources, our associates can successfully achieve our corporate mission of adding value and enhancing the lifestyles of the communities and residents they serve – and at the same time, achieve their personal career goals.  That’s one of the many ways FirstService Residential makes a difference, every day, for our clients, as well as our associates. 

In addition to providing associate training, we develop our current and future leadership teams through a unique, fully customized curriculum targeted to various levels of management. These engaging and interactive online courses dovetail with our Standard Operating Procedures and help our managers become stronger, more effective leaders.

Additionally, as part of our commitment to provide world class internal training to our teams, we have established an exclusive national agreement with the Community Associations Institute (CAI) – one of our industry’s most prestigious trade organizations. Thanks to this partnership, our associates can access any of CAI’s training programs at favorable rates.

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Current Students

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Hands-On Training for Board Members and Associates

Additionally, many of our local offices enhance classroom learning with hands-on training at their on-site property management Learning Centers.  FirstService Residential associates and clients are welcome to visit these innovative centers to see, touch and become familiar with samples of many types of equipment and systems commonly found in communities, such as landscaping and pest control, heating, plumbing and cooling systems, roofing systems, and more.      


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