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Your front desk staff is the “face” of your building – the first point of contact for homeowners and guests. As a result, each members plays a crucial role in creating your building’s image, as well as shaping the perceptions and experiences of everyone who enters. Consequently, when a resident or visitor walks through the front door – whether it’s their first time or hundredth – the reception and greeting they receive and the way they are treated can significantly impact their entire experience.

When a disaster or unexpected crisis occurs, what is your board’s responsibility? As associations face the emerging outbreak of the new coronavirus (COVID-19), it is important to consider the decisions you’re making as a board to ensure that you are keeping your community’s best interest in mind.

You love your managed community or high-rise building! But obviously, living in proximity to other people can come with challenges, especially during cold and flu season. As a board member, you want to help keep your residents healthy and your community running smoothly. Read on to learn 4 ways to do that.

There are numerous reasons why working with a management company can help your community achieve its vision and goals. Read on to learn 6 of the major benefits you can experience when you transition from managing your own staff to having a staff ran by a management company.

No board wants to raise fees. But costs go up – or do they? Learn how cost containment can help keep your DE HOA fees from increasing.

Replacing a trusted vendor or finding a new one can be a challenge. How can you have peace of mind that the vendors you’re considering are right for you? Follow the tips below to help screen potential vendors and get the best fit for your association.

You want your community association to be successful. All board members do. You know that means watching the finances carefully and maintaining the property. But do you think about effective board communication as an ingredient in your recipe for success? It is!

Choosing the right community association management company is one of the most important decisions a board will make. Know what you should expect from a qualified service provider!

Ah, Florida nights. Perfect temperatures. And...a disgusting mass of undulating insects climbing up the side of your building? Learn how to get rid of millipedes.

You've been elected as the President of the Board for your community association. You're signing up for a very important job! Here are some necessary skills!

Social media can be a phenomenal marketing and communications tool for your community association! But you need a strategy!

9.4 million Floridians live in communities governed by a condominium or homeowners association, paying nearly $10 billion annually to maintain them. Board elections are important because they determine who will make decisions that affect all residents.

Whether you reside in a homeowners association, condominium association or cooperative association, the one thing they have in common is that they are all led by a Board of Directors.

The COVID-19 pandemic is presenting unique challenges to shaping a solid 2021 budget. Is your association budget on target to meet your short-term goals and help achieve your long-term vision?

Every community can expect to experience negligent or careless guests who will either cause a ruckus, or worse, damage association property. When that happens, deciding who should be held responsible for their actions can create a delicate – and potentially volatile – situation. Oftentimes, Boards may go after the owner, but they shouldn’t forge full-steam ahead without some sort of ammunition.

Clear, effective communication from the board to the residents makes a difference! Poor communication can negatively impact your community's reputation, operating budget and property values.

The right support, personality and set of expectations from your community are critical for your management team to deliver exceptional results. Does yours have what it takes?

Know what questions to ask a prospective property management company in Florida? Check out our list to ensure you have all the right information before making a choice.

Many community association boards and residents would like to implement energy efficiency measures in their communities. But what about the cost to get started?

As a Board member, you have a pretty good idea of what the future holds for your association, but what about the issues that pop up and are out of your control?

Estoppel certificates are a critical part of any real estate transaction and can be confusing. What's included, how are they created, what does it all mean? Learn more here.

Nothing says a healthy community like full homes/units and bustling activity in common areas. Painting a pretty picture of a dynamic community to potential buyers takes minimal effort on the part of the board.

Partnering with a property management company is a big step. Before choosing a company or hiring a manager, you and your board should do your research to make the best choice.