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  • After the Storms: A Harvey and Irma Update from Our CEO

    We have a very long road to recovery ahead for both Texas and Florida, for those of us affected by Hurricanes Harvey and Irma. In the aftermath of the storms, there are tangible examples of our industry leadership, and in particular, why our ability to immediately leverage the depth of resources we have at our disposal is such a powerful differentiator for us. Here are a few examples of how we leveraged our resources, organization-wide, to ensure seamless service delivery for our clients.
  • Aging Gracefully - The Retirement Industry in South Florida

    Every day for the next 15 years, 8,000 additional Americans will reach retirement age -- and millions will move to active adult communities in Florida. FirstService Residential manages 35,000 homes in 55-plus communities in South Florida, as well as thousands of additional units in active adult communities throughout the country. Hear CEO Chuck Fallon describe the challenges and opportunities of managing this unique sector in a radio interview on NPR.
  • FAQs for annual meeting and HOA special meeting notice

    Annual and special meetings can have their own set of rules and needs. Read on to learn more about these two important types of meetings for your HOA or condo association board.
  • “Be Genuinely Helpful": Giving Back to Our Communities

    Learn how associates and residents are making a difference in their communities, providing grocery delivery and food delivery, during the COVID-19 pandemic.
  • HOA Meetings: What to do and how to prepare

    Regardless of how you feel about them, board meetings are more than just something your community association chooses to do. They are something your community association must do. Board meetings are crucial to the governance of your community association. If they aren't run effectively, chances are your association won't function well either.
  • What Makes a Great Board Member

    Dale Young, director of portfolio management at FirstService Residential, and other industry experts reveal the common characteristics of effective and functional boards.
  • Renter and tenant communication: Why it matters to your association

    Does your board and management team communicate to the renters in your community? If no, why not? In communities where renters makeup a significant portion of the residents, they are often overlooked by the people running the community.
  • Property management tips for board members

    Whether you’re a new or current board member, you can avoid major issues and make your term more fruitful, rewarding and, above all, effective by following these 9 tips for board members.
  • Coronavirus HOA Communications Strategies to Residents

    Developing a comprehensive HOA communications strategy during this pandemic will help your board members and management team inform the community in a timely manner.
  • COVID-19: Making Virtual Connections in Crisis

    Learn how associates, residents and board members are making a difference in their communities with interactive online activities, during COVID-19.
  • HOA committees: Understanding HOA committee roles and responsibilities

    Thriving HOA committees have typically attributed “success by committee" as a factor for their growth. But what are actual HOA committee roles and responsibilities?
  • Understanding board and property management company communication

    As a board member, you want your community to grow and thrive. Having a vision for your community—the aesthetics of it, its reputation, the kinds of programming it offers and amenities it provides—is critical to its long-term well-being. A well-crafted vision will transcend board and resident turnover and keep your community on track.
  • What to know about community association cyber security

    Like it or not, we have become very dependent on our technology. Whether it’s a cell phone, tablet or computer, our devices enable us to stay connected, conduct business and access information anywhere, anytime. Yet as convenient as these devices may be, cyber security is simply not a priority for the majority of tech users—despite the increased prevalence of cyber attacks. In part one of our two-part series, we look at why cyber security is so important to community associations. We also provide important steps that residents in your community can take to protect their technology so that sensitive information doesn’t fall into the wrong hands.
  • HOA cyber security: Tips for association board members

    In part one of this two-part series, we discussed the importance of cyber security to your community association and the steps that residents can take to protect themselves and their association. In this article, we look at your board’s responsibility in preventing cyber attacks.
  • Understanding common community manager responsibilities

    The right support, the right personality and the right set of expectations from your community are critical for your community association management team to deliver exceptional results. Does yours have what it takes?
  • How to prepare for an earthquake in your community association

    As unpredictable as earthquakes can be, your community association should be prepared in case you ever feel the unmistakable rumble of a tremor. Here’s what you need to know.
  • Effective tips to enhance your apartment building lobby design

    As a Board member, you want your building’s lobby to be aesthetically pleasing and inviting, but also safe and functional – after all, as the hub of your building, it provides essential services and can even become a social gathering place for residents and guests. So if your building lobby isn’t as attractive or functional as it could be – and doesn’t portray the impression you’d like it to – we have some suggestions that can help.
  • What does an HOA president do?

    Serving as a homeowner association (HOA) board president is an honor, a privilege, and an experience that many across North America take great satisfaction in. But before you make the leap from resident to board member, it’s essential to understand exactly the duties of an HOA president.
  • Elderly New Yorkers, Here for the Duration

    New York City's elderly resident population is growing rapidly, and is projected to increase by an additional 35% over the next 15 years. FirstService Residential Managing Director Marni J. Berk, general manager of the Lincoln Towers complex, is one of the property management experts feautured in a recent New York Times article that describes the challenges of accomodating aging building residents.
  • HOA online voting: Can an HOA board vote by email?

    For a growing number of community associations across the United States and Canada, statute changes are making electronic voting a possibility for boards. If your state or province permits online voting – or will soon – does that mean that your board should make this option available to homeowners in your community?
  • How to create your HOA emergency preparedness plan

    No board ever wants to find itself in the midst of an emergency, but they happen. Whether you face an outbreak of illness, an earthquake, a hurricane, a fire, the impact of any devastating event can be minimized by good emergency preparedness planning.
  • HOA pet rules: 4 things to know

    If you live in a pet-friendly community, it’s essential that your association board set boundaries to keep order within your community. Many of the issues that become problems in pet-friendly communities have very little to do with the pets – after all, they can’t clean up after themselves.
  • Fallon Describes Emergency Storm Relief on Fox Business’ Cavuto

    On October 28, the eve of Superstorm Sandy’s one-year anniversary, Fox Business News aired a powerful segment featuring Chuck Fallon, FirstService Residential CEO.
  • Five tips for fire safety in a building or high rise in your community

    Living in a high-rise, condominium or co-op certainly has its perks. You get the convenient location, the dramatic views, attentive concierge services and a range of amenities. However, vertical living also means added challenges when it comes to fire safety. Fortunately, there are measures that both your association board and residents can take to improve safety.
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