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So your homeowners association is going to undertake a construction or improvement project for your community. That can be exciting – and more than a little daunting, too. The construction project management process can be fraught with complications and frustrations – after all, with so many moving pieces, there are a number of things that can go wrong. To smooth your way, you can consult with an experienced property management company to obtain proven guidance and advice. But to get started, we’ve put together a dozen pointers to help your community construction project build towards success.

This winter, much of the country was hunkered down under thick layers of snow and temperatures so low that even the groundhog thought twice about going outside. But thankfully, spring is here, and with the blooming fruit trees and sunnier days comes the need to clean up, spruce up and get your community ready to enjoy the season.

When you hire a contractor, it could either be the best decision you ever made, or the worst. The stakes are high; a good contractor will execute your vision on time and on budget, whereas a not-so-good one will be the source of bad workmanship, unexpected delays, inconvenience and a whole lot of headaches.

For many communities, responsive service from a property management company is the best they can hope for when it comes to issue resolution. But what if you required more from your property management team? What if you held them to a higher standard, demanding that they address challenges early enough so that they never become full-blown issues at all?

Your homeowner association (HOA) board has decided to hire a property management company. That’s a big step, and one not to be taken lightly. You might think because your board made this decision your community’s future is in good hands. But has your board done its research?

The Baby Boomers, born after World War II, are the largest generation in United States history. The last of them turns 55 in 2019. With their children grown and in their own homes, Boomers are entering an era in which they can do what they please. They are retiring or scaling back on full-time work and it’s their time in the sun. Literally. They may be getting older, but as the first generation of Americans to embrace the fitness craze and eating with longevity and well-being in mind, the Baby Boomers (and Generation X on their heels) are not planning to sit out their golden years in a rocking chair.

According to the U.S. Census Bureau, 76.4 million baby boomers were born between the years 1946 – 1964 – and in a few years, they’ll all be 55 or older. With their vibrant lifestyles and dedication to health and fitness, today’s active adults are more dynamic and full of life than any generation that preceded them – so dynamic, in fact, that many are choosing to move into communities that better fit their lifestyles. And no matter whether they’re looking to downsize or live large, enjoy retirement or move closer to work, soak up the warmth in a resort-like setting or go cosmopolitan and move to a big city, many people 55 and over are finding what they’re looking for in active adult communities.

Successful active adult communities offer amenities that are suited to their residents, who may span several generations -- and multiple interests. It can be challenging to determine the active adult amenities, programs and services that fit best, but in his guest blog for Multi-Housing News, FirstService Residential's Michael Mendillo offers several clear and effective guidelines.

Every day for the next 15 years, 8,000 additional Americans will reach retirement age -- and millions will move to active adult communities in Florida. FirstService Residential manages 35,000 homes in 55-plus communities in South Florida, as well as thousands of additional units in active adult communities throughout the country. Hear CEO Chuck Fallon describe the challenges and opportunities of managing this unique sector in a radio interview on NPR.

The sharing economy continues to grow, and this, in turn, is fueling the proliferation of home-sharing websites like Airbnb, VRBO and HomeAway. In our previous article on this growing trend, we discussed how the interest in short-term rentals is impacting multi-family buildings throughout the U.S. and Canada. Now we’re back with a game plan to help your condo board or strata council protect its interests.

One of the most recent societal shifts has been a move towards a sharing economy – and if you’ve ever been driven home in an Uber car, or reserved a distinctive blue CitiBike for a few hours to pedal across town, you’ve experienced this practice first-hand. In this article, we discuss how the quick growth of the sharing economy – particularly, home sharing – is impacting buildings in large cities, and we’ll follow up next week with valuable advice on how your Board or Strata council can address this mushrooming trend.

Can cutting-edge property management software increase personalized customer service? It’s not a trick question, at least when it comes to the property management industry.

Picture this: your homeowners association has a big job that needs to be done, so you’ve got to find a qualified contractor to do it. How do you manage your vendor selection process to make sure you find the best one to fill your needs?

FirstService Residential’s Tasso Eracles discusses Toronto’s building boom and the important role property management experts play in helping condominium developers and builders overcome challenges and compete in this dynamic marketplace.

Is your community always aware of upcoming events, scheduled construction projects and upcoming board meetings? Do they understand their responsibilities and the policies they need to comply with? Clear, effective communication from the board to the residents makes a difference in the overall well-being of any community. Poor communication, on the other hand, is a real problem that can negatively impact your community’s reputation and even your operating budget and property values.

Here’s one of the great ironies of the property management industry: though it’s incredibly big, it’s still a big mystery to most people. Let’s let the numbers do the talking. In the United States, 24% of homes are part of associations, with a total value of $4.65 trillion and $65 billion collected in assessments. In Canada, the industry generates about $6 billion in annual revenue with a healthy annual growth rate of 3.4%.

The right support, the right personality and the right set of expectations from your community are critical for your community association management team to deliver exceptional results. Does yours have what it takes?

Elections are a big part of what make our community associations work. It’s what empowers members, galvanizes our community, and brings residents together for a common purpose.

Being part of a Homeowners Association is rewarding – yet it can also be challenging at times. Board members are often tasked with difficult duties ranging from proper financial stewardship to navigating community conflicts, and much more.

New York City's elderly resident population is growing rapidly, and is projected to increase by an additional 35% over the next 15 years. FirstService Residential Managing Director Marni J. Berk, general manager of the Lincoln Towers complex, is one of the property management experts feautured in a recent New York Times article that describes the challenges of accomodating aging building residents.

As a profession, community association management is relatively young; it goes back about 50 years. But in that short time, it has made great strides—and so have the communities who have benefited from professional, skilled management teams. But what does the future hold for this profession, and how will it influence how community members live? The trade organization Community Associations Institute (CAI) put their publication, Common Ground , to work to find some answers to this question. They brought together industry experts to weigh in on the matter. FirstService Residential has also been at the forefront of looking to the future in this growing industry.

What does the future hold for your community association? If you’re a board member, you might already have a pretty good idea – most likely because you’ve developed a plan for it. But what about issues outside of your control? How will they influence the strategies you develop to ensure your community is a great place to live for years to come? Let’s see where the coming decades will take us.

Gene Gomberg, Chairman of FirstService Residential, was honored as an Ultimate CEO/Chairman by the South Florida Business Journal.

Our New York office is profiled in the November/December issue of the Mann Management Report.