Multifamily Rental Management Services: Maximizing Occupancy & ROI

We are proud to be North America’s residential property management leader, partnering with thousands of rental communities across the U.S. and Canada. In the five boroughs, FirstService Residential manages more than 130 multifamily rental properties comprising roughly 12,000 apartments.
 
With over 30,000 rental tenants in our care, institutional investors, developers, and multifamily building owners in Manhattan, Brooklyn, Queens, Staten Island, The Bronx and beyond the boroughs trust us to manage their properties and protect their assets – knowing we make a difference, every day, for the properties and residents we serve.
 
Our industry-leading knowledge of multifamily property management in New York City empowers us to deliver solutions that maximize occupancy, streamline operations and significantly enhance the return on your investment. This includes MEP and facilities maintenance, building operations, staff supervision and training, local law compliance, new development consulting and more.
 
Our multifamily rental management portfolio includes:
  • Mixed-use developments
  • Luxury high-rise towers
  • Pre-war and landmarked buildings
  • Multi-building apartment complexes

Advisory Services

We work with clients to create and achieve smooth-running, financially sound properties that maximize income, capital value and quality of life for tenants. Our local experts continuously look for new ways to increase the value of your investment and provide a comprehensive selection of advisory services.
 

Consulting Services for Building Owners

  • Effective apartment layout design
  • Back-of-house design for 24/7 operations
  • Marketing budget projections
  • Budget preparation and implementation
  • Rent collection services
  • Customized financial management and reporting

Comprehensive Market Analysis

  • Pricing trends in competing rental developments
  • Potential rental values prior to acquisition, rent-roll projections and market data for lenders
  • Trends in concessions and incentives
  • Rental programs at competing properties

Amenity Design & Programming

  • Functional and inviting resident lounges and common areas
  • Local law compliant fitness centers and communal spaces
  • Rentable, income producing, private entertainment options
  • Unique offerings to set your property apart
  • Social programming and events offered by competing buildings

Local Expertise. National Resources.

Our access to unrivaled national resources empowers us to invest in technology, incentive programs and negotiate volume discounts and better terms for energy, insurance and banking services, among other exclusive value-added services throughout the five boroughs.
 
FirstService Residential Connect™
 
Our proprietary software provides residents and management 24/7 access to a personal community network. This secure, digital portal makes payment processing, concierge requests, valet services and amenity reservations seamless and satisfying. Residents can access the portal using a desktop, mobile or tablet device.
 
Energy Solutions
 
FirstService Energy is the energy management and advisory affiliate of FirstService Residential. Its team of energy experts helps clients significantly enhance their building’s energy efficiency by developing strategies to comply with new local laws and reduce energy costs, consumption and emissions.
 
Project Management for Renovations, Capital Improvements & Tenant Build-Outs
 
As an affiliate of FirstService Residential, FirstService Project Management is available to serve as owner’s rep for residential and commercial construction projects. Their team of experienced project managers brings leadership and distinct expertise to every job ensuring that your vision becomes a reality.
 
Pre-development Consulting & Pre-opening Management Services
 
Working in close collaboration with building owners, we provide dedicated service and support at each phase of development to identify and implement solutions based on:
  • Potential rental values prior to acquisition
  • Effective apartment layout design
  • Back-of-house design for 24/7 operations
  • Cost-effective market trends for interior finishes
  • Rent-roll projections and market data for lenders
  • Marketing budget projections
Lifestyle Management & Programming
 
To help owners identify amenity programming and events that best suit their building, we work closely with LIVunLtd., a national leader in the design and activation of amenities, onsite and virtual concierge services, facility management and more.
 
24/7/365 Customer Care
 
Our customer care specialists provide a convenient resource for residents to solve everyday issues including document requests, account setup and balance inquiries and making payments. The Customer Care team is fluent in over 20 languages including Spanish, Mandarin, Farsi, Russian, Korean, Cantonese, Polish, French, Japanese, Vietnamese and more. Over 75% of inquiries are resolves within 45 seconds on the first call.