Request for Proposal


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LIVunLtd

Amenity space and amenity programs, including luxury concierge services, are among the most valuable assets that contribute to maintaining your property’s position in today’s competitive landscape, where residents have come to expect an elevated repertoire of lifestyle services.

A strategic partner of FirstService Corporation, LIVunLtd came to be when fitness leader American Leisure merged with Abigail Michaels Concierge, the undisputed masters of five-star service in the concierge industry. Together, this team of subject matter experts provides the most authentic single-source solution for every amenity space and amenity service comprising the resident experience.

LIVunLtd’s differentiated operating model gives properties the flexibility of retaining one singular service or their entire range of services.

Fitness and Wellness
Whether we are staffing and managing your Fitness Facility or Spa, designing your customized group fitness calendar, providing expert Personal Trainers for your gym or Lifeguards for your pool, everything we do is inspired to create community and a culture of wellbeing.

Amenity Activation and Coordination
We think like producers, creating and coordinating engaging moments, big and small, that bring people together. Unique to LIVunLtd is the role of the Resident Experience Manager who will oversee your entire amenity platform and coordinate an innovative calendar of social activities and events customized for your property and your specific goals.

Premium On-Site Concierge
Residents have come to expect a level of concierge service that rivals the finest world-class hotels. LIVunLtd attracts a higher-level service professional – articulate, educated and on-brand – who will be carefully appointed to your property to fulfill a wide range of personal requests for your residents. Beyond just fulfilling resident requests, this concierge will provide assistance to coordinate social programs and activities for your property.

Virtual Concierge
Unlike a traditional, mass-market, third-party call center, LIVunLtd’s Virtual Concierge is staffed by our boutique team of high-level professional concierges based in our Midtown Manhattan headquarters. Your residents will have unlimited access by phone, email and app, and their requests will always be handled live and fulfilled immediately.

Curious to see a more detailed snapshot of what LIVunLtd can do for your property and your residents? Here’s a brief summary:

Each year, more than 5,000 new residents enjoy the luxury of a hassle-free move with complimentary, personalized assistance from a team of LIVunLtd concierges who specialize in all things related to moving and relocating. More than 12,000 residents enjoy reservations at the hottest restaurants in New York City and beyond. Residents book more than 26,000 sessions with our personal trainers and fill more than 172,000 slots in our group fitness classes each year.

Move-In Services

Restaurant Reservations

Tickets for shows/concerts/sporting events

Personal Trainers

Massage Therapy

Nutritional Counseling

Yoga

Group Fitness Classes

Spa and Salon Appointments

Cars and limousines

Travel destination research and itineraries

Caterers, bartenders, servers

Dog walkers, pet sitters

Housekeepers

Messengers and errands

Flowers and gifts

Your residents will also receive monthly e-content with great information and exclusive invitations to events and special offers. To learn more about how this unique offering can enhance the value proposition for your residents, visit www.livunltd.com.