FirstService Residential is the only management company in New York City that provides in-house hospitality coaching led by the same professionals who developed global training programs for multinational resorts, legacy hotel brands, and ultra-luxury retailers. This is how we set the bar for luxury services in high-end multifamily buildings.
Our high-caliber, site-specific training is customized to meet the needs of your building and your tenants. Programs include modules on anticipating tenant needs and delivering consistent, high-quality services that foster a sense of luxury and community.
Building safety and compliance training for staff and managers
Our Compliance Department maintains a robust internal education program to help our property managers and your building staff stay on top of New York’s evolving regulations:- OSHA training
- NYSERDA building operations and maintenance training
- Preventive maintenance and inspection training
- Emergency preparedness training
- Gas safety training for superintendents and residential building staff
- New York State-mandated anti-sexual harassment training and conflict resolution training
Our goal is to increase staff effectiveness, improve the reputation of the building, reduce vacancies, and enhance the tenant experience. Contact FirstService Residential today.
Hospitality coaching and development for building staff
Our exceptional hospitality training programs for building staff help elevate tenant lifestyle.