Expertise in Mitchell-Lama Management Services

FirstService Residential offers you the best of both worlds – decades of experience specializing in Mitchell-Lama community management, along with the extensive resources of a national property management leader.
 

Expert Guidance for Financial Success

Our accounting and financial professionals are proficient in the financial reporting requirements for Mitchell-Lama communities. We generate financial and income affidavit reports for submission to HPD and HCR through our proprietary management software, and administer each occupant’s annual affidavit of household income.
 

We administer exemptions for eligible shareholders through the following programs:

  • Senior Citizen Rent Increase Exemption Program (SCRIE)
  • Disability Rent Increase Exemption (DRIE)
  • Capital Grant Low-Rent Assistance Program (Exclusive HCR program)

We maintain a 24/7 emergency response system to handle the most complex financial needs:

  • Obtain low-interest financing through the Article 8A Loan Program to correct violations or make other repairs
  • Secure numerous property tax exemptions and abatements by filing applications to facilitate capital improvements
  • Secure capital budget funds that are available to the affordable housing community
For properties that lack upfront capital, we offer boards several options for capital improvement projects, energy retrofits, and solar installation projects that feature attractive interest rates, no upfront investment, and repayment derived entirely from the resulting energy and cost savings.
 

We cultivate strong client relationships by investing in our financial managers:

  • Work with your board to develop operating and long-term capital budgets
  • Provide comprehensive monthly reports with forecasts of future cash flow
  • Track expenses and explain variances against budget
  • Prepare required documentation, including audit preparation
  • Plan capital improvement financial models
  • Employ an online system to receive, review, approve and pay invoices
  • Electronically track and process building staff payroll
  • Provide alerts to prepare you for changing market and financial conditions

Resale & Waitlist Specialists

Our resale specialists can help eliminate financial losses by proactively monitoring every phase of the process while ensuring compliance with all HPD and HCR rules. Our team has extensive experience conducting audits, processing and tracking each occupant’s annual affidavit of household income and calculating equity for new and retiring shareholders—all with the goal of expeditiously offering vacant apartments. When adjusted household income exceeds the maximum limit, our team ensures the proper surcharges are added to each shareholder’s monthly rent/carrying charge.
 
Our decades of experience have made us well-versed in the rules governing waitlists including periodically opening lists to accept new applications using a lottery system. In addition to following all statutory and programmatic requirements, we will work with the board to review your community’s shareholder selection criteria covering income limits, credit worthiness, good housekeeping, and more.
 
We can also assist the board in establishing move-in/out procedures and guidelines, alteration policies and other agreements that can positively impact resales.
 

Mitigating Risk & Ensuring Compliance

Failure to comply with laws and regulations can create significant problems and added expenses. Our dedicated Compliance Department proactively resolves complaints and violations, coordinates permit and licensure renewals, and tracks the status of mandated inspections on a daily basis. To help our managers stay on top of filing and inspection deadlines, they are also supported by an automated alert system that tracks building compliance in real time.
 
Minimizing the risk posed by contractors performing work at your property has never been more important. We are extremely selective in choosing only the highest quality vendors to serve our managed properties — those that share our commitment to integrity, cost-efficiency and exceptional service.
 
To protect you from unexpected loss and potential legal exposure, we utilize an independent credentialing firm to manage our vendor certification process to ensure only properly licensed and insured service providers perform work at your property.
 

Empowering Managers & Staff Through Training & Education

To ensure compliance with HPD and HCR requirements, every member of our Mitchell-Lama management team receives Registered in Apartment Management (RAM) training. RAM is the leading recognized professional certification and comprehensive education program for apartment managers through the National Associated Builders and Owners (NABO) organization.
 
We are proud to be among a select group of full-service management companies recognized as an Accredited Management Organization (AMO®) by the Institute of Real Estate Management (IREM®). This prestigious distinction is held by less than seven percent of property management firms nationwide and by only a handful of firms in New York City. As an AMO firm, we adhere to a rigorous Code of Professional Ethics and are required to maintain professional liability and fidelity bonding insurance to ensure that an owner’s investment is protected.
 

Transitioning to FirstService Residential: Handled Seamlessly by Our Dedicated Team

To ensure accountability and responsive communication, our dedicated management transitions team expertly oversees every detail to ensure a thorough, professional transition. This support enables your property manager to focus their full attention on managing your property from the start.
 
During the transition process time, we fully integrate your building records into our “heart of the house” support departments and make recommendations where we believe improvements can be made. Our findings often include underperforming rates of return on investments, open action items from past board meetings, non-compliance with local laws, or inadequate insurance policy limits.
 
Learn more about our management transition process here.