Life at home has changed.
Residents enjoy flexible work schedules, take conference calls from home, and make greater use of your amenities. More than ever before, residents expect immediate responses to their inquiries and the number of requests our property managers receive on a daily basis has multiplied.We’ve evolved with the industry and are excited to bring RSS to the buildings we manage!
RSS is not a call center or an offshore hotline.
Comprised of assistant property managers, all stationed in our New York office, RSS works behind the scenes to resolve day-to-day issues for your residents. Most requests are resolved in 24 hours. If the RSS team can’t resolve an inquiry, it’s escalated to the property manager.With less calls and emails to respond to, your property manager has more time to focus on board initiatives and priority tasks.
This solution is the first in our industry and provides your residents with a dedicated support team.
When RSS was introduced in New York, the benefits were immediately apparent to our boards and resident satisfaction improved.What we saw in just three months:
- Over 11,500 inquiries resolved
- Resolutions consistently under two days
- 75% of tickets resolved without property manager assistance
You’re not losing an assistant property manager. You’re gaining support from a team of associates ready to assist your residents. It’s that simple.
- Owners, shareholders, and tenants benefit from more timely responses to inquiries
- Less daily engagement with residents means property managers can focus on big-picture tasks and important board business
- Less emails and happier property managers means better service for the boards they serve
Click here to request a proposal or inquire about professional property management services for your building.
You can also give us a call at 212.813.3000.
Contact our team.
At the heart of it all is a simple belief: people should love where they live. Let's find out what FirstService can do for your property.