Managing costs and ensuring resident satisfaction – all while navigating the unique complexities of city living – can feel overwhelming. That’s why we’ve invested in smarter technology and innovative solutions that truly make a difference to the clients we serve and the residents we care for.
We’re not just imagining a better residential experience. We’re building it, one smart solution at a time. We focus on meaningful innovation to solve the real challenges that board members and building owners face every day.
RSS is not a call center or an offshore hotline. Comprised of assistant property managers, all stationed in our New York office, RSS works behind the scenes to resolve day-to-day issues for your residents. Most requests are resolved in 24 hours. If the RSS team can’t resolve an inquiry, it’s escalated to the property manager.
Click here to learn more about RSS.
Our tech keeps property managers connected in real time, enabling quicker responses, proactive service, and fewer surprises. The result? A more reliable, transparent, and productive relationship between boards, managers, and residents.
We’re not just imagining a better residential experience. We’re building it, one smart solution at a time. We focus on meaningful innovation to solve the real challenges that board members and building owners face every day.
Resident Support Services (RSS) | Enhancing Property Manager Responsiveness
We’ve evolved with the industry and are excited to bring RSS to the buildings we serve.RSS is not a call center or an offshore hotline. Comprised of assistant property managers, all stationed in our New York office, RSS works behind the scenes to resolve day-to-day issues for your residents. Most requests are resolved in 24 hours. If the RSS team can’t resolve an inquiry, it’s escalated to the property manager.
Click here to learn more about RSS.
Meet HODA® | Homeowner Digital Assistant for residents
HODA® is an AI assistant for residents in condominiums and cooperatives managed by FirstService Residential. It responds to inquiries 24/7 and can answer building-specific questions via text. Integrated with FirstService Residential Connect™, HODA can answer questions based on available information and building policies.- Account balances
- Recent transactions
- Service requests
- Billing issues
- Amenity reservations
- Complaints
- Visitor parking passes
Reducing Operational Costs
Efficiency isn’t just a buzzword—it’s built into every layer of our business. From predictive maintenance tools to automated financial tracking, we help improve operations and reduce your operating expenses to protect your bottom line.- FirstService Financial | Lending, cash management, and strategic banking solutions
- FirstService Energy | Utility audits, benchmarking, compliance, and exclusive procurement programs
- FS Insurance Brokers | Affiliated insurance brokerage offering reduced annual premiums with better terms and coverage limits.
- In-house Compliance Department for condos, co-ops, and multifamily rental buildings
- Charter/Spectrum High-Speed Internet Partnership Program
Our innovations make everyday living easier, more connected, and more enjoyable—because comfort, convenience, and community matter.
At the heart of it all is a simple belief: people should love where they live.Our tech keeps property managers connected in real time, enabling quicker responses, proactive service, and fewer surprises. The result? A more reliable, transparent, and productive relationship between boards, managers, and residents.
Click here to request a proposal or inquire about professional property management services for your building.
You can also give us a call at 212.813.3000.Contact our team.
At the heart of it all is a simple belief: people should love where they live. Let's find out what FirstService can do for your property.