As part of our commitment to enhance our services with meaningful technology, we are excited to introduce HODA®, Home Owner Digital Assistant, to your residents.
HODA® is an AI assistant for residents in condominiums and cooperatives managed by FirstService Residential. It responds to inquiries 24/7 and can answer building-specific questions via text.
HODA enhances day-to-day communications and information sharing, allowing your property manager to focus on board objectives and building operations. It responds quickly to residents, resolving 90% of inquiries at first contact.
How does HODA work?
HODA integrates with FirstService Residential’s Connect platform, offering instant responses without the need to call or email management. Residents can text HODA with any questions about their property and HODA will respond in seconds.For questions that require a human touch, the FirstService Resident Support Services (RSS) team is always on standby to assist. More than 90% of all inquiries are resolved in one business day.
Learn more about RSS.
What kind of questions can HODA answer?
Integrated with FirstService Residential Connect™, HODA can answer questions based on available information and building policies. This includes- Account balances
- Recent transactions
- Service requests
- Billing issues
- Amenity reservations
- Complaints
- Visitor parking passes
What is HODA’s phone number?
To talk to HODA, residents in can text 1.866.377.0779. This is a universal number for all FirstService Residential clients.What if HODA doesn’t have an answer?
If HODA is missing information, it will automatically submit a ticket to the on-site staff or FirstService Residential’s Resident Support Services (RSS) team for a response.What if an owner or shareholder has multiple units at one property or units in multiple FirstService Residential-managed properties?
If a homeowner owns multiple units that are managed by FirstService Residential, HODA will ask the requester to specify which unit they are asking about.We asked our clients where we could improve our services. You answered. We listened.
We continually strive to improve our services and simplify property management. To meet the growing expectations of our clients, we recognize where in our service offerings there has been room for improvement. And through introducing new processes, automations and the first of its kind customer service model, we have done just that.Click here to request a proposal or inquire about professional property management services for your building.
You can also give us a call at 212.813.3000.Contact our team.
At the heart of it all is a simple belief: people should love where they live. Let's find out what FirstService can do for your property.