CEO David Diestel joins the Multifamily Excellence podcast discussing people-first leadership

DANIA BEACH, Fla. — Leading a team of 18,000 associates across 9,000 communities isn’t just about strategy; it’s about trust, culture, and a commitment to putting people first. For David Diestel, CEO of FirstService Residential, these are the cornerstones that guide his leadership and have shaped how we serve communities across the United States and Canada.

In his conversation on the Multifamily Excellence podcast, Diestel takes listeners through his remarkable journey—from his start as a chemical engineer and entrepreneur in the apparel industry to leading the largest residential property management company in North America. It’s a story rooted in adaptability, lifelong learning, and a dedication to building a legacy of trust—principles that resonate deeply with homeowner association (HOA) and strata board members looking to elevate their communities.

In this episode, you’ll learn about:
  • The power of a name: Why uniting 24 fragmented brands into one wasn’t just a rebranding effort—it was a step in building a culture that now thrives across thousands of HOA and condo communities. This shift has been crucial for simplifying operations and enhancing the lives of residents and associates.
     
  • Magic in 15 minutes: FirstCall huddles—quick, meaningful touchpoints that keep teams connected and motivated. These micro-moments help property management teams stay grounded in their purpose, even in the most fast-paced, decentralized environments.
     
  • Wellness as a strategy: Leadership isn’t just about results; it’s about people. Diestel reveals how FirstService Residential’s “Be the Difference” program invests in associates’ well-being, helping them balance high performance with personal growth—empowering board members to manage their communities with care and empathy.
     
  • Lessons from the track: Diestel’s love for running is more than just a passion—it’s a leadership lab. Discover how the discipline and endurance he’s learned through athletics apply to his leadership approach and how they fuel his drive to manage property teams for long-term success.
     
  • The legacy of trust: Trust is the foundation of every strong team, whether it’s a team of five or 5,000. Diestel shares his insights on reputation and trust-building, offering a roadmap for board members and property managers to build lasting careers and thriving communities.

As you listen, you’ll find a human, scalable approach to leadership designed to resonate in property management, particularly within HOA and strata communities. These timeless lessons will help board members and new property managers alike navigate the evolving landscape of property management with confidence and purpose.

Listen to the full podcast by clicking here.
Nov 27, 2024