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The FirstService Residential customer care center means residents don't have to wait for the right time to call their manager -- the care center provides 24/7 access to help to address their questions and concerns.

What’s your dream winter vacation? According to recent statistics, when temperatures plunge, the four most popular vacation choices, in order, are beach vacations, sightseeing tours, casinos and ski trips. But no matter whether you plan to pack your bathing suit, walking shoes, ski parka or lucky rabbit’s foot, there’s one thing that should always be part of your vacation planning – ensuring home protection while you’re away.

Location, location…amenities? As we told you in a previous article, the desirability of a community’s lifestyle amenities is becoming highly influential in driving the purchasing decision for many homebuyers. To rise to the challenge – and set themselves apart from the competition – many developers, builders and community associations are adding the next generation of amenities to their lifestyle communities, high-rises, condo buildings and other residential properties. And it’s working. By adding and/or updating their amenities to reflect evolving tastes, communities are effectively meeting the aspirations and demands – and enhancing the lifestyles – of potential and existing homeowners.

With a growing focus on proper environmental stewardship, many associations are working toward implementing green initiatives. But getting there can be daunting. With so many programs and opportunities available for all of us to reduce, re-use and recycle, it’s hard to know where to begin.

Hurricanes. Floods. Tornadoes. Hail. Wildfires. Lightning strikes. Earthquakes. Blizzards. Mother Nature has quite the arsenal to throw at us! Unfortunately, every part of North America is subject to one or more of these events. Some, like hurricanes, come with enough advance warning to prepare for them, but most do not. That’s why it is critical to the financial health of your community association to have the proper insurance coverage in place.

In many parts of the country, flash flood watches and/or flash flood warnings are often issued during torrential downpours, especially in hurricane-prone and/or low-lying areas.

You’ve worked hard to create a home that is warm and inviting for your family and friends. So how can you make sure it won’t also be inviting to burglars or others with criminal intent? We’ve got ten tips that can help keep your home and property safe -- and keep unwanted visitors at bay.

Where does true happiness begin? We’re sure you agree – it begins at home.

The Internet is exploding with social networking sites and websites designed to educate and connect people, whether they’re across the street or across the globe. Strong networks create safer communities and more rewarding living experiences, but with our busy schedules and time constraints, it’s not always easy to become acclimated and involved. Fortunately, there are websites and online tools expressly designed for this purpose – facilitating everything from helping you obtain community information, discover local businesses, organizations and service providers, build connections and friendships with neighbors, become active in your local community and much more. We’ve provided an overview to get you started.

Losing power is never fun. But it’s bound to happen at some point, so preparation is the best defense. Obviously, different types of communities are affected by blackouts in different critical ways: high-rises lose their elevators and water; resort-style gated communities lose the ability to operate their gates. For residents, a blackout may be a short-term nuisance. For a community association, it can be a major headache in terms of risk management, safety and potential equipment damage that can provide an unwelcome shock to your budget.

Is your community prepared to weather a storm? June 1st marks the beginning of the 2016 hurricane season running through November 30th. The National Weather Service reports that, of an average of 12 tropical storms that form over the Atlantic Ocean each year, six become hurricanes. In the Central Pacific, an average of three tropical storms form, with two escalating to full-blown hurricane status. Figures like these make hurricanes a very real threat for many communities and homeowners. In fact, 2016 promises to be anything but your average year. Let’s take a look at why you may want to approach this year in a way that’s as unique as the weather conditions themselves.

Part of your job as a board member is ensuring the safety of residents in your community association. To that end, it’s important to educate homeowners about possible fire risks and the steps they can take to prevent fire hazards in their homes. Chances are that fire safety isn’t top of mind for residents. However, home fires are more common than most people realize.

Many HOAs and community associations would like to save energy and energy spending, but they think that putting an energy management plan into place for their multifamily property is difficult to accomplish. FS Energy's Chris Normandeau explains some basic, easy-to-do steps that can make a real impact on an association's energy usage and budget.

Quick, name a colorless, odorless, naturally-occurring gas that can be found in homes and buildings and pose a threat to our health and well-being. If you said “carbon monoxide,” you’re right. Now, can you name another? If you had a bit of trouble coming up with “radon,” you’re not alone. Here is a basic overview of radon gas – what it is, where it’s found, its possible health effects and what you can do to protect your home and your family.

October 31 is quickly approaching, and little ghosts, ghouls and goblins are no doubt already thinking about the candy windfalls to come. But before your children and their friends haunt your homeowners association shouting “trick or treat,” it’s essential to take precautions to keep everyone safe.

Selling your home? Congratulations! Now the real work begins. Taking steps to make your home look its best and appeal to homebuyers can be challenging, especially if you don’t know the best ways to prepare it for sale. Here are some pointers to help you spruce up your home, both inside and out, to show it to its best advantage – and change that “For Sale” sign to “Sold.”

The moving truck has pulled away and you’re trying to navigate around a sea of boxes, so it can only mean one thing – you’ve officially moved into your new home, so congratulations! Even if you’re a first-time homeowner, you surely don’t need to be reminded about the boxes that need unpacking, the artwork that needs hanging or the clothing that needs to be put away – and where’s the baby’s pacifier or a coffee mug when you need them? But whether you’re a moving newbie or a been-there, done-that moving veteran, it’s a smart move to add a few less-obvious tasks to your to-do list – check out the seven move-in tips below to add value to your new house and make it start to feel like home:

Ah, man’s best friend. Dogs become cherished family members and add so much to our lives. But sometimes, our best friends can exhibit less-than-friendly behavior. This can not only cause friction in your home, but also in your community. The good news is, however, that often the only difference between a good dog and a not-so-good dog is training.

Large homes with sprawling floorplans can make some people swoon, but they don’t always fit every homeowner’s taste, budget or lifestyle. When it comes to living space, less can be more…less to furnish, less to clean and less to pay for. So if you’re short on square footage, but long on flexibility and creativity, we’ve got seven smart tips to help you live large in a smaller space.

2014 was a year of change for a lot of associations. And in many ways, 2015 promises to be no different – especially when it comes to the types of amenities that will be offered by communities.

Thinking about buying a vacation home? Perhaps you’ve fallen in love with a special and memorable vacation destination and want to make a more permanent commitment. But before you say “I do” to a second home, consider these five factors to help you decide with your head, not just your heart.

In this article, we delve into the significance of energy conservation within community associations, exploring its benefits and strategies for effective implementation.

So what can condo boards or community associations do to mitigate or even reduce costs this winter? Let’s start with what you can do in the summer and fall, before winter actually begins. This includes cleaning, tuning and performing any necessary repairs to heating systems, furnaces and boilers to make sure they won’t be working longer, harder or less efficiently than they should. Other pre-winter tasks include cleaning gutters to remove leaves and debris to ensure water can flow freely. Otherwise, water can become trapped and freeze, which can not only damage your property’s gutters, but also cause ice dams and possible roof leaks.

For most of us, storm season means prepping our residences to mitigate potential damage caused by high winds and heavy rains. But there’s a part of our homes and neighborhoods we often overlook – sometimes with disastrous results. That often-forgotten place is right outside your front door: it’s your landscaping.