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  • Staff Changes Made Easy

    Do you know what you should expect from your management company during staff transitions?
  • The Risks and Rewards of Self-Managed Community Associations

    Are you doing all you can to make sure your self-managed community meets its goals?
  • Top 10 Socially Distant Activities to Keep Your Community Healthy

    As the days and weeks pass, and residents of your condominium or HOA are asked to stay home, it's more important than ever to help your community stay fit and active!
  • How to Communicate: What Your Board Should Know and Do

    You want your community association to be successful. Do you think about effective board communication as an ingredient in your recipe for success?
  • 4 Ways to Keep Your Community or High-Rise Safe and Clean

    Germs are a fact of life. But with the right tools and a common-sense approach, your board and community management can work together to help reduce the spread of any illness – and the right management partner can help. Learn what to ask any community management company you consider.
  • 6 Ways HOAs Partner with Management Companies

    The distinct roles of the board and manager can shed some light on the ways the board can develop an effective partnership.
  • Customer Care: 7 Ways Your Management Company Should “Answer the Call"

    If your community is managed by a property management company, you probably have an after-hours number you can call for urgent issues. But what if you simply want to take care of day-to-day association business? “People don’t operate in normal business hours anymore,” says Rolando Hernandez, national customer care director at FirstService Residential. “Residents and board members need to be able to take care of community business how and when it’s convenient for them.”
  • Avoid these 7 common homeowners association board member mistakes

    Being on your association board is not an easy job. No matter what your level of experience, mistakes can happen. Learn the seven common mistakes board members make and what you can do to avoid them.
  • Slow and Steady: 5 Surprising Benefits of Raising Your Dues

    It’s that time of year again – budget season is upon us. You know the things to consider when creating your budget, but what drives your process? Are you focused on achieving a particular vision for your community? Avoiding conflict in the community? Solely looking to avoid increasing dues?
  • Building Security Tips for the Holiday Season

    Security risks increase exponentially during the holiday seasons for high-rise buildings. Many residents travel for the holidays, move to warmer weather during the winter months, or have an influx of guests and family members in and out. These factors make it easy for intruders to make it into the building, especially if there are no procedures in place to track the many people and deliveries in and out of the building.
  • Calm in a Crisis: Emergency Preparedness Plan

    Whether you face an outbreak of illness, earthquake, or a flood, the impact of any devastating event can be minimized if your board has prepared for it. No doubt, your board meetings are already chock full of agenda items, but it’s important to make emergency preparedness planning a priority.
  • Communicating for Success During Budget Time

    Follow these best practices for planning communications before, during and after the budget is ratified, to ensure residents are informed and involved.
  • Community Association Terms That Every Board Member Should Know

    New to a condo or homeowners association, or need a refresher? We put together some vocabulary you will want to be familiar with.
  • How to Defend Your HOA or Condo Association Against a Cyberattack

    You may not think cybercriminals have any interest in your condo or homeowners association (HOA), but don’t be so sure. As a small business, your association may be facing more risk than it did in the past.
  • Effective Board Communication During Social Distancing

    Almost everyone has a phone, but some people don’t feel comfortable with new technology. While using any of these methods, make sure you practice responsive communication, listening carefully and giving clear cues to show your understanding.
  • Four ways to set decoration policies for your community association without being a grinch

    The holiday season is upon us, and nothing puts you in a festive spirit like pulling your holiday decorations out of storage. Many people derive a sense of community and comfort from seeing familiar decorations at the same time each year.
  • Asphalt Repairs: Fixing Winter’s Damage

    As community managers begin inspection, they note the necessary repairs for winter damage as they make their rounds through the community.
  • How preventive maintenance can keep your HOA ready for all seasons

    Cold weather will soon be upon us, so now is the time for your homeowner association (HOA) to make sure your maintenance program is on track. As brutal as Chicago winters can be, you certainly don't want to discover a leak in your roof during a heavy snowfall or have a boiler stop working during a record cold spell. Don't get caught in the cold!
  • How To Avoid 5 Common Board Member Mistakes

    Being on the board of your condo or homeowners association (HOA) isn’t an easy job. No matter what your level of experience, mistakes can happen. Although some of these can probably be corrected easily, why not avoid them altogether by learning from other board members’ experiences? Check out these recommendations for handling 5 common board member mistakes.
  • How to Communicate: What Your Board Should Know and Do

    You want your community association to be successful. All board members do. You know that means watching the finances carefully and maintaining the property. But do you think about effective board communication as an ingredient in your recipe for success? It is!
  • Is Energy Taking a Big Bite Out of Your HOA’s Operating Budget?

    You may not be able to control rising utility rates, but your condo or homeowners association (HOA) can take measures to make your energy budget go a lot further. Just follow the four strategies described in this article. They’ve already worked for many Illinois properties managed by FirstService Residential.
  • Keeping Your Budget Healthy in the Age of COVID-19

    As North America's property management leader, we understand that COVID-19 is impacting a lot of association budgets. Did you know that your board might be able to maximize value in unexpected areas to keep your association healthy and on sound financial footing? Read our article today to learn more.
  • LED Lighting Offers a Bright Way for Condo Associations to Save

    Has your condo association been looking high and low for ways to save energy and money? The answer may be right over your head. Switching to LED bulbs can reduce your lighting costs by up to 75 percent. In this article, we answer common questions and shed some light on the benefits of LED lighting.
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