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Like it or not, we have become very dependent on our technology. Whether it’s a cell phone, tablet or computer, our devices enable us to stay connected, conduct business and access information anywhere, anytime. Yet as convenient as these devices may be, cyber security is simply not a priority for the majority of tech users—despite the increased prevalence of cyber attacks. In part one of our two-part series, we look at why cyber security is so important to community associations. We also provide important steps that residents in your community can take to protect their technology so that sensitive information doesn’t fall into the wrong hands.

In part one of this two-part series, we discussed the importance of cyber security to your community association and the steps that residents can take to protect themselves and their association. In this article, we look at your board’s responsibility in preventing cyber attacks.

Here’s one of the great ironies of the property management industry: though it’s incredibly big, it’s still a big mystery to most people. Let’s let the numbers do the talking. In the United States, 24% of homes are part of associations, with a total value of $4.65 trillion and $65 billion collected in assessments. In Canada, the industry generates about $6 billion in annual revenue with a healthy annual growth rate of 3.4%.

The right support, the right personality and the right set of expectations from your community are critical for your community association management team to deliver exceptional results. Does yours have what it takes?

As a Board member, you want your building’s lobby to be aesthetically pleasing and inviting, but also safe and functional – after all, as the hub of your building, it provides essential services and can even become a social gathering place for residents and guests. So if your building lobby isn’t as attractive or functional as it could be – and doesn’t portray the impression you’d like it to – we have some suggestions that can help.

Elections are a big part of what make our community associations work. It’s what empowers members, galvanizes our community, and brings residents together for a common purpose.

Serving as a homeowner association (HOA) board president is an honor, a privilege, and an experience that many across North America take great satisfaction in. But before you make the leap from resident to board member, it’s essential to understand exactly the duties of an HOA president.

Being part of a Homeowners Association is rewarding – yet it can also be challenging at times. Board members are often tasked with difficult duties ranging from proper financial stewardship to navigating community conflicts, and much more.

For a growing number of community associations across the United States and Canada, statute changes are making electronic voting a possibility for boards. If your state or province permits online voting – or will soon – does that mean that your board should make this option available to homeowners in your community?

If you live in a pet-friendly community, it’s essential that your association board set boundaries to keep order within your community. Many of the issues that become problems in pet-friendly communities have very little to do with the pets – after all, they can’t clean up after themselves.

As a profession, community association management is relatively young; it goes back about 50 years. But in that short time, it has made great strides—and so have the communities who have benefited from professional, skilled management teams. But what does the future hold for this profession, and how will it influence how community members live? The trade organization Community Associations Institute (CAI) put their publication, Common Ground , to work to find some answers to this question. They brought together industry experts to weigh in on the matter. FirstService Residential has also been at the forefront of looking to the future in this growing industry.

What does the future hold for your community association? If you’re a board member, you might already have a pretty good idea – most likely because you’ve developed a plan for it. But what about issues outside of your control? How will they influence the strategies you develop to ensure your community is a great place to live for years to come? Let’s see where the coming decades will take us.

Gene Gomberg, Chairman of FirstService Residential, was honored as an Ultimate CEO/Chairman by the South Florida Business Journal.

Our New York office is profiled in the November/December issue of the Mann Management Report.

How many homes in your community are vacant? Whether it’s one or one hundred, it’s too many. Empty homes can lead to compliance issues and decrease the curb appeal of your community. They can also negatively impact the feeling of connectedness for the members of your association. That’s why it’s so important to keep every home occupied.

For most people, looking neat, attractive and well groomed ranks high on their list of priorities. They have the same expectations for where they live – in fact, according to a recent industry survey, over 70% of homebuyers consider curb appeal an important factor when choosing a community.

You’ve just been elected to your HOA or condo association board. Congratulations! Now you can celebrate...with some time back in the classroom.

It’s always great to have a reliable partner by your side. Whether it’s a family member, someone at work, or even a fellow member of a sports team on which you play, knowing that someone has your back can instill you with confidence and comfort.

Every board of directors, whether for a Fortune 500 company or your community association, needs a great secretary. The secretary is responsible for maintaining those records accurately, including meeting minutes, bylaws and membership records.

You are serving on a homeowner association (HOA) or community association board and discussing hiring a new lawn care provider. Seems simple enough, right? Oh, except that there is a bitter divide between several members arguing about two competing companies.

The greatest strength of your board is the diverse perspectives of all of its members. Unfortunately, sometimes this can also present the biggest challenges.

High-rise living often appeals to many people for the wealth of amenities, concierge-level services and unique culture. But with this lifestyle comes challenges. Close quarters and the need for residents to exercise mutual respect can sometimes lead to friction and conflict – this is when formal policies need to come into play. These policies, rather than being hindrances, are a tool for creating harmony among residents. The challenge is getting there – many of the major issues residents face are complex and require the help of a property management company. A great company not only has experience, but also a vast knowledge of the law and a sense for what works best for residents.

As a board member, you’ve confronted (and hopefully, overcome) a lot of challenges. You’ve learned your role. You’ve tackled projects. You’ve teamed up with residents.

When you think about the ideal community manager, typically a unique combination of personality traits springs to mind. They are professional and courteous with residents, yet firm with vendors. They know their way around a spreadsheet, but also have basic working knowledge of major systems like plumbing or heating and cooling. They know how to help the homeowner association (HOA) board stay focused on the big picture, but are also adept at taking you through the details of even the most complicated budget plan.