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How well does your community management company communicate? The answer to this question is at the heart of client satisfaction. A good community management company will engage you using a variety of tools and communication channels. Here are some ways your property management company should be connecting with you.

How do manage collections and HOA funds after a crisis? Get 3 tips to help you plan for the future

Ignorance is not bliss, especially when it means potentially leaving your homeowners association (HOA) at risk of a cyber attack. And that’s exactly what you’re doing if you don’t recognize that your HOA is as much of a target as any other small business.

Strategic capital improvements lead to better property values. Read on to see the three ways to pay for them and their pros and cons.

As a self-managed association, do you need a management partner? Before making that choice, ask these 6 questions.

A great board meeting should have a balance of diverse opinions and discussions that are rooted in your community’s overall vision. Start with these 6 simple HOA board meeting rules.

Regardless of the size of your community, or where it’s located, there is always one thing that every community association board and committee needs: resident volunteers. However, volunteers are often a scarce resource. Here are some tips to combat apathy.

Acronyms like CMCA, LSM, PCAM and others are used to designate certifications for community management professionals who have achieved a level of education or expertise. What do these certifications mean? How does this benefit your association?

While the start of the new year is typically heralded as the best time to change old habits and commit to new ones, the reality for community associations and their board members is that there’s no time like the present. These 10 changes will help you get your board and your community association on the right track for the rest of the year.

You’re planning an event for your homeowner (HOA) or community association. Congratulations! After the initial excitement comes growing panic, right? Well, not necessarily.

They say that good fences make good neighbors. Rules can work the same way – putting the right parameters in place can help keep everyone happy. Too few rules result in anarchy, and too many rules start to feel onerous to residents.

Let’s face it: being a board member of your homeowner association isn’t easy. Neither is self-managing your property. For many boards, hiring a professional property management company is the best decision they’ll make for their community.

When choosing the right property management company for your community, you will be asking a variety of questions to assess whether the company or manager will be the right fit for your board and your residents.

So your homeowners association is going to undertake a construction or improvement project for your community. That can be exciting – and more than a little daunting, too. The construction project management process can be fraught with complications and frustrations – after all, with so many moving pieces, there are a number of things that can go wrong. To smooth your way, you can consult with an experienced property management company to obtain proven guidance and advice. But to get started, we’ve put together a dozen pointers to help your community construction project build towards success.

This winter, much of the country was hunkered down under thick layers of snow and temperatures so low that even the groundhog thought twice about going outside. But thankfully, spring is here, and with the blooming fruit trees and sunnier days comes the need to clean up, spruce up and get your community ready to enjoy the season.

For many communities, responsive service from a property management company is the best they can hope for when it comes to issue resolution. But what if you required more from your property management team? What if you held them to a higher standard, demanding that they address challenges early enough so that they never become full-blown issues at all?

Your homeowner association (HOA) board has decided to hire a property management company. That’s a big step, and one not to be taken lightly. You might think because your board made this decision your community’s future is in good hands. But has your board done its research?

How well your board communicates has a tremendous impact on your community association. Great communication can lead to better relationships with residents – both homeowners and renters – and helps build a stronger sense of community.

The sharing economy continues to grow, and this, in turn, is fueling the proliferation of home-sharing websites like Airbnb, VRBO and HomeAway. In our previous article on this growing trend, we discussed how the interest in short-term rentals is impacting multi-family buildings throughout the U.S. and Canada. Now we’re back with a game plan to help your condo board or strata council protect its interests.

One of the most recent societal shifts has been a move towards a sharing economy – and if you’ve ever been driven home in an Uber car, or reserved a distinctive blue CitiBike for a few hours to pedal across town, you’ve experienced this practice first-hand. In this article, we discuss how the quick growth of the sharing economy – particularly, home sharing – is impacting buildings in large cities, and we’ll follow up next week with valuable advice on how your Board or Strata council can address this mushrooming trend.

Annual and special meetings can have their own set of rules and needs. Read on to learn more about these two important types of meetings for your HOA or condo association board.

Can cutting-edge property management software increase personalized customer service? It’s not a trick question, at least when it comes to the property management industry.