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Five seconds. Science tells us that’s how long it takes to form an initial judgement about a person or thing. First impressions are even faster – they happen in an instant. Given this limited time to make a positive impact, the need for a great front desk team is clearer than ever.

How do you like to say “hello?” No matter what expression you use, chances are you like to take the opportunity to put your best foot forward and make a good first impression.

Fraud can happen with any management company and even in a community that is self-managed. Although there’s no way to ensure 100-percent protection against such an occurrence, FirstService Residential takes considerable precautions to minimize its likelihood.

As a board member and resident, here's how you can address property management security in the wake of "invisible tourists".

If you’re looking for comprehensive information about the different types of association meetings, ask a seasoned board member or your property manager for information and guidance. Meanwhile, we’ve put together answers to some of the most common questions about annual and special meetings.

Start off our quick, 4-part webinar miniseries, Ask the Expert, with Joe Bushey, president of VIVE (Vendor Insurance Verification Experts), as he talks about the significance of vendor loss risk.

Tune in to hear a panel of board members discuss their best advice around the topic of Committee Formation.

Get answers to frequently asked questions submitted by board members like you!

Each of us, in our own way, are doing our part to make those in uncomfortable situations feel a little closer to home and a lot closer to love.

Missed the event? Discover our top takeaways for adding or optimizing EV Charging for your high-rise building.

Discover our top takeaways around the three fiscal duties of Care, Priority, & Responsibility for your condominium association.

Discover our top takeaways around the three fiscal duties of Care, Priority, & Responsibility for your condominium association.

Discover our top takeaways around the three fiscal duties of Care, Priority, & Responsibility for your condominium association.

In Texas, where temperatures can reach triple digits and humidity isn’t far behind, a refreshing dip in a pool can be a welcome relief. That’s why so many HOAs offer swimming pools as an amenity. Here are 10 guidelines to help you manage your association pool.

Given the unprecedented practice of "social distancing," now may be the best time to find the right video conferencing platform for your association.

Shopping is the hallmark of the holiday season, but the influx of packages can make any condominium association struggle to stay organized. Discover ways to handle holiday packages with ease by asking four simple questions.

Today, high-rise living is attracting a broad range of residents, from millennials to empty nesters, all seeking convenience and luxury in an urban setting. Although they have a common drive to discover this newer metropolitan lifestyle, these very different households have a variety of needs and wants. This means that there is not a one-size-fits-all solution for defining what desirable amenities look like. In fact, properties must continuously adapt and update their offerings to stay competitive in their community.

Everything is bigger in Texas & sometimes even hurricanes. And during hurricane season, being a board member for a residential community in the Houston area can bring some big challenges, too. To help get you and your community ready and reduce the effects if a hurricane does strike, we've put together six important tips.

Whether you live in a high-rise condominium in Austin, a gated community in San Antonio or an active adult community near Dallas, emergencies happen. As seen in the media over the past few years, such emergencies all may involve active shooters. Do you or your management team know what to do to protect residents in an active shooter situation?

A leak in a high-rise condominium can quickly result in expensive water damage. How can you reduce your risk and be better prepared if your building springs a leak?

Summer time – the perfect season to hit the road, relax, spend time with family and friends, or embark on a new adventure. While you hope your residents have fun on their summer vacations, you also want to make sure that their homes stay safe and they fulfill their responsibilities to the association while away. Whether you live in a condominium, master-planned or single-family community, you want to make sure that your residents prepare their homes in a way that helps protect themselves and the community.

Summertime: It’s the perfect season to hit the road, relax, spend time with family and friends or embark on a new adventure. Although you hope that residents in your community have fun on their summer vacations, you also want to make sure that their homes stay safe and that they continue to fulfill their responsibilities to the association. Whether yours is a condominium, master-planned or single-family community, follow these tips to help your residents prepare their homes in a way that protects it and the community while they are away.

It’s often said that you should never judge a book by its cover. However, the front-line curb appeal of a community can make a difference in the value of every property in a neighborhood. This is one reason current and potential homeowners consider landscaping and common-area maintenance so important.

Handling day-to-day maintenance and making necessary improvements are critical responsibilities for any homeowners association (HOA). And when your serve on your association’s board of directors, they can quickly become overwhelming if you don’t have a good system in place to manage them. So how do you make sure that your maintenance staff is able to handle that long list of tasks that need to get done so that your community runs smoothly and retains its appeal?