For over 19 years, FirstService Residential has provided expert Ontario property management for a variety of communities and condominium corporations. No matter where in Ontario you call home, FirstService Residential has the knowledge and expertise to enhance your property values and lifestyle.
We understand that it’s essential to respond quickly to board member and resident needs. Because our portfolio managers have less than half of the average portfolio size of other companies, plus unmatched support, they are able to be available when your community has a need.
Almost every condominium corporation board wants to improve its communication, both between the board and residents and between the board and management team. Our proprietary FirstService Residential ConnectTM platform helps do just that. We also have a 24/7 Customer Care Centre, staffed with associates armed with the information to resolve most concerns and questions on the first call.
Of course, the financial health of your community is one of your top responsibilities as a board member. To help manage your finances, we work on your budget, provide accurate financial reports and get the best possible deals from vendors. FirstService Financial, our financial services affiliate, can help your condominium corporation get the right insurance coverage at the best price, as well as great deals on banking services.
We love to build great relationships with the communities we serve, so we invest in hiring and training our associates, then matching the right people and communities. That helps reduce turnover and build trust among residents, and is just one factor in our 100% retention of all new condominium corporation clients.
FirstService Residential manages all kinds of community associations in Ontario. We provide full-service property management services for condominium corporations, high-rise buildings and lifestyle communities. We serve communities in the following areas:
At FirstService Residential, we make a commitment to providing your community with exceptional service every day, to increasing your property values and improving your lifestyle. We know that your property is your safe haven, as well as an investment. So we work hard to protect its value and livability. We take on the burden of managing your community so you can enjoy it.
We provide professional property management services to all types of communities, including:
Spectacular views, convenient locations, luxury design and resort-style amenities are just some of the reasons for the success of Ontario’s high-rise buildings, especially Toronto high-rises. We provide high-rise buildings with the tools to succeed financially and improve resident lifestyles, including package tracking, visitor management, amenity reservation and valet services. High-rise living is hot right now, partially due to that level of service; let us handle managing it so that your board and residents can enjoy it.
Condominium corporations can be complex. No two are alike! But they all benefit from our personal touch and exceptional service. We put our extensive knowledge and experience to work for your condo, including complete financial services, inventory control, emergency planning, enforcement of building codes and front desk procedures. We understand the complexities of Province and local condominium law and help your corporation navigate them so you don’t have to worry about them.
If you dream of living at a resort, then a lifestyle community is for you. Lifestyle communities are built around activities and programs, including wellness and social events. In addition to a variety of on-site amenities, lifestyle communities provide more planned opportunities for residents to have a good time while building a sense of community. Let us take on the work of managing it so that you can relax!
Our exceptional service to you begins as soon as your community chooses FirstService Residential. Our dedicated transition team will handle your onboarding, making sure that your transition runs smoothly, whether that is from developer control or another property management company. Each property we manage is served by a dedicated account manager and served by our accounts receivable, accounts payable and financial statements teams. Our energy and sustainability experts will, if desired, inspect your buildings and look for any ways that you are wasting energy, as well as suggest solutions to the problems.
Additionally, we offer an unmatched range of value-added services, available only to our clients. These services have the goal of saving money while improving the level of service you receive. We also partner with affiliates to provide cost savings for your community. These services and partnerships include
Our 24/7/365 Customer Care Centre is staffed with associates who are always ready to be genuinely helpful. Through our Connect platform, they have access to information about your account, your community and answers to similar questions to yours. They are able to offer solutions quickly, usually on the first phone call.
Banking and Insurance
Because we manage so many communities, we are able use that volume to get higher interest rates and lower banking fees for your community, so you get the most from your money. We will also help you get the right insurance coverage for your community, at the best possible pricing. Our financial services affiliate, FirstService Financial, will also help guide your association to the best possible loan and financing opportunities.
Your community association’s financial health is your primary concern – and ours. We provide full-service financial programs designed to eliminate cash flow surprises and multiple ways for residents to make payments easily. Our associates can help your board plan for capital improvements and repairs, and help create a budget that works. We will create preventative maintenance plans that help make the most of your valuable assets. We also offer 24/7 availability to your financial information.
Our proprietary FSRConnectTM software platform helps keep your community in harmony by providing the means for clear, effective communication. FSRConnect allows managers and board members to quickly inform residents about upcoming events and community news, as well as alert them in the case of an emergency. The platform also allows residents to check their account balances and make payments online, check the community calendar and book amenities.
For more than 25 years, we have worked with the leading developers in Ontario, helping them bring their community visions to life. Our experts work with developers from the earliest planning stages to the turnover to buyers. We have the experience and knowledge to help guide developers to the hottest amenities we know people will want, help with marketing the community, plan the finances and transition the property to the condominium corporation.
Owners and residents of condominium properties in Ontario expect a level of personal service in their homes reflecting the prestige of their addresses. FirstService Residential’s Resident Hospitality service does just that, providing residents with attentive, responsive, professional and friendly service, similar to what you expect from a hotel.
Resident Hospitality Services caters to the front desk security, housekeeping, and building operations needs of our 350 condominiums across Southern Ontario. We maintain a staff of motivated, knowledgeable and professional associates that provides our property managers and clients with a one-of-a-kind experience.
We have found our property managers benefit significantly from having their own extended teams on site while still having an accountable and dedicated Resident Hospitality Services management team to call upon for support and custom solutions
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