For over 20 years, FirstService Residential Ontario has provided expert knowledge and unparalleled customer service for a variety of communities and condominium corporations. FirstService Residential has maintained its high standards and no matter where in Ontario you call home, we have the dedicated experience to increase property values and lifestyle across the province.
The connection between the board and residents and the board and its management team is extremely important. Condominium corporation boards should strive to improve their communication continuously. FirstService Residential does just that, with our proprietary FirstService Residential ConnectTM technology, which increases communication positively. Further, we have a 24/7 Customer Care Centre, with trained live associates ready to resolve most concerns and questions on the very first call in multiple languages.
Board members can find it stressful to manage both a community and keep finances in check, a top responsibility in the role. We can help manage your finances, work on your budget, and provide accurate financial reports. Along with this, we work hard to get you the best possible deals from vendors. FirstService Financial, our financial services affiliate, can help your condominium corporation find the right insurance coverage at the best price. We have an automated accounts payable and payment process using AvidXchange, a digital application that allows property managers to process invoices faster, and our vendors to get paid within a short amount of time. Board members have 24/7 on-demand access to invoices, and can keep track on both paid and unpaid invoices, allowing transparency on all corporations’ expenses. Leading our Property Managers and Regional Directors is our outstanding Senior Leadership Team with combined 160 years of senior leadership and 93 years of combined industry experience. With this fountain of knowledge and experience, our Senior Leadership Team mentors, advises and supports our property managers, ensuring that they have all the support they need, and are meeting our clients’ expectations.
We are ACMO 2000 Certified
With ACMO 2000, FirstService Residential was able to leverage our already robust systems, policies and procedures to create a quality management system second to none in the industry. We now present one unified voice by ensuring all of our associates are trained to the highest standards. This provides our clients with the peace of mind they deserve by knowing each of their properties will be managed with consistency and professionalism. This program also allows our company to develop state of the art programs and processes continuously, benefitting each one of valued clients in the future.
Areas We Serve in Ontario
In Ontario, FirstService Residential serves many types of communities. For example, we provide full-service property management for condominium corporations, low, mid and high-rise buildings, commercial condominiums, shared facilities, townhomes and lifestyle communities.
Here is a list of communities we serve:
At FirstService Residential, we commit to providing exceptional service every day in your community. We do this by working diligently to increase your property values and improving condominium lifestyle. As a property manager, your property is looked at as a costly possession and investment, so we work extremely hard to ensure it’s at top value and livability. We work behind-the-scenes so you can reap the benefits and enjoy life.
We provide professional property management services to all kinds of communities, including:
The gorgeous views, high walkability scores, incredible designs, and resort-like amenities are only some of the reasons why Ontario’s high-rise buildings are so successful, especially in Toronto. We provide high-rise buildings with successful financial tools and ways to improve resident lifestyles, including package tracking, visitor management, amenity reservation, housekeeping, front desk security and valet services. We continue to see high-rise living spiking right now, a big reason being this level of service, so let us handle managing it so that your board and residents can enjoy it.
Mid-Rise and Low-Rise Buildings
No condominium corporations are alike! The complexities of mid-rise and low-rise buildings can be hard to differentiate. However, they all benefit from our personal touch and exquisite service. We also provide complete financial services, inventory control, emergency planning, and building code enforcement. We work with you to understand the intricacies of provincial and local condominium laws and help your corporation through the process. We get rid of the worry and fuss!
Lifestyle communities are an amazing choice if you are looking for something that brings you to a high-end vacation. They center on many activities and programs, including social and wellness events. Along with the long list of amenities, lifestyle communities allow for more planning opportunities so residents can enjoy their time spent living while also surrounding themselves in a community. Relax as we take care of the management work!
Commercial condominiums can vary from a typical office to a retail space, and each one has specific and different needs. We readily respond to the service demands of commercial condominiums by offering our range of property management services to meet the client’s needs.
Many condominium corporations in Ontario have shared facilities. Shared Facilities Agreements can be very complex in setting out the boundaries, governance, and associated costs for facilities used by multiple corporations. Our highly experienced team works with the clients to deliver exceptional external support, education and tools to our clients to ensure that all parties involved are satisfied with, and understand the agreement.
Knowing the difference between managing a townhome condominium corporation compared to a high, mid or low rise is very important. We have property managers that are specifically trained and experts in townhomes condominium property management.
Ontario Property Management Services We Offer
The moment your community chooses FirstService Residential as its property management company, we are quick to provide the excellent service we are known for. Our transition team handles the onboarding process, ensuring that transitioning runs smoothly, whether it is a developer control or another property management company. A dedicated account manager manages a specific property and we provide a team that takes care of your accounts receivables, accounts payables, and financial statements.
FirstService Residential believes in a green future, so if desired, we have energy and sustainability experts on hand to inspect your buildings and suggest ways to eliminate the waste of energy and find efficient ways to handle the problems.
In addition, we offer many value-added services that are only available to our clients. The vast amount of choices allows you to save money while increasing the service levels you receive. We have many partner affiliates that provide savings for your community. These serves and partnerships include:
24/7 Customer Care Centre
At FirstService Residential, we understand that great customer experience goes beyond business hours. Our 24/7/365 Customer Care Centre is staffed with associates who are always ready to be genuinely helpful. Our clients can call any time of the day and any day of the week to speak to our live agents. Through our FirstService Residential Connect platform, they have access to information about your account, your community and answers to similar questions to yours. They are able to offer solutions quickly, usually on the first phone call.
Our Customer Care Centre agents:
Centralized Administration Team
Our property managers also have support from our Ontario Support Centre. We have the centralized administration department that provides property managers with all of their administration needs so that our property managers are able to focus on managing communities, while the administration team takes care of the administrative tasks.
Our centralized administration team:
Banking and Insurance
As the largest property management company in Canada, we leverage our size and scale to negotiate higher interest rates and lower banking fees for your community. We also help you obtain the right insurance coverage, verifying your community is covered across all business lines, at the best possible premium. FirstService Financial will also help your association in choosing the best possible loan and financing opportunities. For more information on FirstService Financial, go to www.firstservicefinancial.com.
Financial Management Services
We take the financial health of your community association very seriously, so we put in place full-service financial programs designed to eliminate any cash flow surprises, and make receiving resident payments easy. Our association can help your board plan for proper budgeting and for capital improvements and repairs, as well as preventative maintenance plans that help make the most of your valuable assets. Your financial information is also accessible 24/7.
Proprietary Technology Programs
Our proprietary FirstService Residential Connect™ software platform was created with board members, property managers, and resident communication simplicity in mind. The platform harmonizes communication between all parties so that information is quickly passed along, such as upcoming events and community news, and especially for emergencies. The platform can also show residents their account balances and grants them the ability to make secure online payments, check the community calendar, and book amenities.
For over 20 years, we have worked with Ontario’s leading developers, helping them bring their community visions to fruition. Our experts diligently work with developers at all stages, from planning to turnover to buyers. We know we have the right experience and knowledge to help guide developers to the wonderful amenities we know people want, and help market the community, plan finances, and transition the property to the condominium corporation.
FirstService offers high quality Front Desk Security and Housekeeping services to communities we manage. Supervised by area and property managers, our front desk security and housekeeping staff are responsible for the day-to-day security and housekeeping needs of communities we manage, ensuring our clients’ satisfaction, and following appropriate protocols to ensure that facilities are clean, well maintained, and that our residents are safe.
Front Desk Security
The safety of the residents in communities we manage is our utmost priority. FirstService Residential Ontario delivers exceptional 24/7 front desk security solutions to our communities. Prior to providing service at a site, we work with our clients to ensure that the front desk security services we will offer are tailored to their needs. In order to better serve our clients and deliver exceptional service, our licensed front desk security associates undergo a screening process, criminal background checks, extensive training and onboarding program before they are sent to any site.
Our front desk security associates:
Are the first point of contact for all visitors, making sure that there is no security risk to residents
Welcome all our residents as they come home, and greet all visitors
Accept the packages on behalf of the residents
Accompany contractors and vendors during maintenance and repairs inside the units
Monitor the building security systems
Patrol the building and common elements areas
Each building needs to be kept in pristine condition in order to create and maintain a healthy environment and great living conditions to residents. The cleanliness and upkeep of a building also plays a big part in the value of your home. At FirstService Residential, we take pride in our excellent reputation for the quality of housekeeping services we provide to our clients. We have a hardworking team of highly experienced housekeeping associates who are thoroughly trained and professional.
Our housekeeping associates, together with the property manager, ensure that each building’s cleanliness exceeds the requirements and meets the satisfaction of each client. With the support and supervision of the property manager, our housekeeping associates perform full-service janitorial and cleaning services on all common elements areas.
Energy and Sustainability Management
Energy and Sustainability facilitation allows corporations manage affordability, improve comfort and help green our communities. Our award winning service has allowed our corporations benefit from taking on both energy and financial engineering projects that are data driven, accountable, unified and systematic.
Our team of in-house award-winning experts work with clients to help their corporations save energy, which results to corporations saving money. In many communities, these savings offset maintenance fee increases, and in some, the energy savings are greater than the property management fees.
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