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9 Ways to Foster Enhanced Communications on Your Community Board
Mar 04, 2021Your role as a board member involves a lot of communications. Whether it’s speaking with a board member or drafting up and email, you may be looking to learn or refine some communications skills. -
Photo of a screen of people on a virtual meeting
Connecting with Your Community: Communication Best Practices
Feb 12, 2021Effective communication fosters better relationships among board members, your residents and property management company, and keeps all parties well informed. Here are the 4 components of a successful communication plan that create effective outreach to all members of your community. -
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How to Hire the Best Property Management Company
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Five Steps Association Board Members Can Take to Identify and Resolve Conflict
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Person calculating costs
3 Ways to Fund Your Condo Corporation’s Replacements and Major Repair
Jan 05, 2021At one time or another, every condominium corporation has to spend money on replacing equipment or making major repairs. Whether that means replacing a roof, installing a new ventilation system or any other big-ticket project, they are a necessity. But how should your condo corporation pay for them? -
Woman on headset
Customer Care: 7 Ways Your Management Company Should “Answer the Call”
Dec 18, 2020If your community is managed by a property management company, you probably have an after-hours number you can call for urgent issues. But what if you simply want to take care of day-to-day condo corporation business? “People don’t operate in normal business hours anymore,” says Rolando Hernandez, national customer care director at FirstService Residential. “Residents and board members need to be able to take care of condo business how and when it’s convenient for them.” -
Man at concierge
Managing Package Deliveries During the Holiday Season
Dec 17, 2020Condo corporations have had to adjust the process of managing package deliveries. During this uncertain time for all, FirstService Residential has provided concierges, property managers, and residents the correct safety protocols according to the Public Health Agency of Canada and municipal bylaws. -
Group of people discussing project
Five Steps for More Effective Condo Board Meetings
Dec 11, 2020If you’re like many board members, one of your most challenging jobs is running your condominium corporation’s board meetings. Keeping everyone on task and addressing board member disagreements is not always easy. So what can you do to manage your meetings more effectively? -
Property Management Transitions: Smooth Staff Changes
Nov 30, 2020When your community considers a new manager, having the right experts on your management team can make for a smooth transition.
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Demystifying Maintenance and Repair Roles for Residents in Your Condo Corporation
Nov 18, 2020How well do unit owners in your condo corporation understand maintenance responsibilities? You might think that responsibilities for maintenance, repairs and replacements would be straightforward enough – what’s inside the condo unit is the unit owner’s, and what’s outside is the corporation.