Did you have an amazing customer service experience from FirstService Residential? We’d love to hear about it!
I have the pleasure of working with a team of top-notched Property Management Professionals at FirstService Residential(formerly known as Simerra Property Management) since day 1 of founding of this condo board in 2009. I am so impressed by their prompt response and awareness to issues and their readiness to help in a tireless and professional manner. The team always keeps the Board posted of what should be done to the building and brings up items that should be done in a timely fashion.
Thank you FirstService Residential.
Allen T, President
— Allen T, President
I have been thinking of nothing else since the meeting. But first, on behalf of myself personally and the Board of Directors, thank you and your team for your support and participation last night. It was invaluable. You made a huge positive difference to the dynamics of the meeting.
— Cliff S, President
I am the President of the Condo Board and I am thrilled with FirstService Residential. They are doing an amazing job and it is so refreshing to have uniformed staff on site who actually smile and say "hello" to residents they encounter!
What a joy to have staff who are proactive in telling management about small things that they notice that need repair.
I knew that we were in good hands in March when the District Manager text me at 6am to make sure that my building was OK after a rain/ice storm that caused damage and power outages around Toronto. She said that if we were in trouble that they would be on site to help. They were not even on the payroll yet!
One last thing. FirstService Residential refers to my condo as a "community". Words are very important and I know that my Board made the right choice when we hired FirstService Residential.
— David E
During the past three years, working with the FirstService Residential, (formerly Simerra) Management Team, I found them to be very well qualified and experienced in Property Management, and extremely knowledgeable in the management of a newly constructed building.
The guidance and direction received by the Board of Directors from the Property Manager and the FirstService Residential Team was invaluable and greatly appreciated, and is still being sought and provided.
I have no hesitation in recommending FirstService Residential as an excellent choice for Management of your Condominium property.
— Ellen B, President
FirstService Residential, has been our property management firm since February, 2002. They provide a high level of service and quality management that allow the Board of Directors to function properly. They have always been responsive to our needs and concerns.
— Karen S, President