At FirstService Residential, we strive to ensure that every resident, homeowner and Board member we serve has a positive service experience with our company every day. One of the many ways we deliver service excellence is through our Customer Care Centre, a 24/7 resource providing callers with community information and answers.
The Customer Care Centre is staffed by trained and service-focused community specialists who utilize FSRConnect™, our proprietary property management software, to instantly locate specialized information about your condominium community. As a result, they can provide the requested information or resolve issues quickly, enabling the Customer Care Centre to achieve high satisfaction ratings from callers at the immediate point of contact. We are very proud of these results, as well as the Customer Care Centre’s satisfaction ranking, which exceeds the industry average for initial customer satisfaction.
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