At FirstService Residential, we work to satisfy every resident, homeowner, and board member through high-quality experiences with our company every day, at any hour. An example of how we accomplish this is through our Customer Care Centre, a 24/7/365 resource that provides callers with community knowledge and quick, informative responses.
The Customer Care Centre consists of trained and service-focused community specialists who use FirstService Residential Connect™ to locate the specialized information regarding your condominium community quickly. The high-speed platform provides the requested information needed to resolve problems instantly. Our results are proven by our high satisfaction ratings from callers at an immediate point of contact. Despite exceeding the industry average for initial customer service, we strive to deliver and improve the positive customer experience even further.
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