Frequently Asked Questions

This page contains answers to the most frequently asked questions we receive from current and prospective unit owners and shareholders.



How do I obtain a purchase application?

  1. Please follow this link to obtain a purchase application.
  2. Select either Create New Application or Download Sample (if you only wish to review the purchase requirements or package without submission).
  3. Select either Purchase (for an apartment purchase), Purchase-Parking (for a parking space purchase), or Purchase-Storage (for a storage unit purchase).
  4. Enter Building Address Number (for example, enter 123 for 123 Main Street) then select Find Building and choose the building for which you wish to create an application.
  5. Note: Some buildings only accept a paper application. If this is the case, a Download Application prompt will appear. Select that prompt to download the application, then submit a hard copy of the completed application to our Applications Processing Department according to the instructions indicated.


How do I obtain a lease application?

  1. Please follow this link to obtain a lease application.
  2. Select Create New Application or Download Sample (if you only wish to review the lease requirements or package without submission).
  3. Select Lease.
  4. Enter Building Address Number (for example, enter 123 for 123 Main Street) then select Find Building and chose the building for which you wish to create an application.
  5. Note: Some buildings and only accept a paper application. If this is the case, a Download Application prompt will appear. Select that prompt to download the application, then submit a hard copy of the completed application to our Applications Processing Department according to the instructions indicated.


How do I obtain a refinance application for a condominium?

All condominium refinance applications must be completed online.
  1. Please follow this link to obtain a refinance application for a condominium.
  2. Select either Create New Application or Download Sample (if you only wish to review the lease requirements or package without submission).
  3. Select Refinance - Condo.
  4. Enter Building Address Number (for example, enter 123 for 123 Main Street) then select Find Building.
  5. Choose the building for which you wish to create an application and follow the online instructions.



How do I obtain a refinance application for a cooperative?

All cooperative refinance applications must be completed by hand/paper form only.
  1. Please follow this link to obtain a refinance application for a cooperative.
  2. Select either Create New Application or Download Sample (if you only wish to review the requirements or package without submission).
  3. Select Refinance - Coop.
  4. Enter Building Address Number (for example, enter 123 for 123 Main Street) then select Find Building and chose the building for which you wish to create an application.
  5. A Download Application prompt will appear. Select that prompt to download the application, then submit a hard copy of the completed application to our Applications Processing Department according to the instructions indicated.



How do I obtain a mortgage questionnaire?

  1. To obtain a mortgage questionnaire, please follow this link to our online document order form.
  2. If you have not yet created an account, click Register Now. (You must create an account before you can place an order.)
  3. Complete the registration page.
  4. Review then Accept the Terms of Use.
  5. To begin the online order process, click Place Your Order Now.
  6. Enter the building address and unit number associated with the order.
  7. Under Product, select Questionnaire.
  8. A list of bank-specific questionnaire forms will appear. If you do not see your bank listed, you have the option of selecting a Standard Lender Questionnaire or Appraiser Form #1 at the bottom of the list.
  9. You will have the ability to review all questionnaires prior to purchase. Please select the questionnaire best suited for your needs.
  10. Select either the Rush or Standard delivery option. (Note: Rush delivery requires an additional fee.)
  11. Enter the required Transaction Information (Reference/Escrow/Loan #).
  12. Any questions not addressed in the questionnaire can be answered by Management after the questionnaire is purchased and received.
  13. You may pay by check, credit card, or request a third-party payment.
  14. The questionnaire will sent to the requestor’s email address, as well as any other email addresses that you indicate, according to the delivery option time frame that you selected.



How do I obtain a Certificate of Insurance?

Follow this link to our online request form. Once you complete the form, the Certificate of Insurance (COI) will be emailed directly to you within three business days. Please ensure that you enter a valid email address to ensure receipt of the COI. 



How do I obtain my building’s Offering Plan and/or Amendments?

To obtain an offering plan and/or amendments, please follow this link to our online document ordering web page.
 
 

How can I pay my bill online?

You may sign up for automatic recurring payments through ClickPay, our secure, online auto pay system. When you receive your first monthly statement, please make note of your account number. Then register at www.clickpay.com/fsr. If you need further assistance, please contact ClickPay directly at support@clickpay.com or (888) 354-0135.
 
                                                                                

How can I sign up to receive my bill online/electronically?

Once you receive your first monthly paper statement, please follow this link to sign up to receive e-statements.
 
Please note that you will no longer receive a hard copy of your monthly statement once you sign-up for e-statements.  Instead, you will receive an email each month prompting you to log-in and pay your monthly maintenance/common charges.