Enhancing Service Through Convenient Access and Communication
At FirstService Residential New York, our highest priority is to provide friendly and responsive service to each of our residents and Board Members at every opportunity. One of the many ways we deliver world-class service is through our unique Customer Care Center – a 24/7 service-focused resource providing instant answers and information.
Here’s how it works: when one of your residents places a call, our highly trained, service-focused customer care specialists spring into action, utilizing FSRConnectTM, our proprietary building management software program, to access a comprehensive database of information specific to your building. Our goal is to answer users’ questions, provide information and resolve issues and inquiries at the initial point of contact – and that’s exactly what we do. As the only New York City property management company offering this convenient resource, we’re especially proud that our Customer Care Center continues to earn very high scores from satisfied users after the first call, which far exceeds the industry average for initial customer satisfaction.
Learn more about how your property can benefit from FirstService Residential New York’s unique services.