Robust Property Management Software to Keep You
Connected

FirstService Residential Connect
When FirstService Residential manages your community association, you get access to the industry’s only fully integrated property management software, FirstService Residential Connect™. Whether you’re a board member, a resident or a property manager, FirstService Residential Connect makes it simple for you to stay connected to your community using your computer or any mobile device. Communicate with other community members, conduct important association business and obtain the information you need – anytime, anywhere.
We designed FirstService Residential Connect specifically to meet the needs of community associations like yours, and we customize it according to your community’s unique requirements. Upgrades to the software’s functionality, design and security ensure that you have the most advanced capabilities available, a satisfying online experience and reliable protection for your financial and personal data.

Residents

With FirstService Residential Connect, you are always just a few simple clicks from being connected to your community. Use your computer, smartphone or tablet from anywhere to:

  • Contact your property manager, board members, neighbors or property staff
  • Manage your accounts, including paying association fees, scheduling recurring payments, checking balances and seeing whether you have any reported violations
  • Reserve amenities like tee times, tennis courts and fitness classes, as well as rooms for events
  • Request services, such as maintenance, architectural modifications
  • Check on deliveries
  • Customize how and when you receive alerts (by phone, text message, email or postal mail)
  • View your community calendar of events and register for activities
  • Access important community news and information including association announcements, important forms and meeting minutes
  • Look up residents’ contact information in your community directory and specify what personal information you want to include

Board Members

Being a board member isn’t always easy, but FirstService Residential Connect makes your job more manageable. The customizable dashboard lets you:

  • Post and review meeting minutes, budgets and monthly financial statements
  • Review collections, violations and other vital reports
  • Track community invoices and payments, including those from vendors and suppliers
  • Enable electronic check signing for authorized users
  • Communicate with your property manager, other board members, residents and authorized vendors
  • Create repair and maintenance work orders in seconds and follow their progress online
  • Monitor and manage amenities, reservations and services, such as spa services, fitness classes, golf, tennis, event space, security, front desk activities and concierge services to streamline operation and maximize resident satisfaction
  • Develop a community calendar to highlight special events, meetings and celebrations and encourage resident interaction and engagement
  • Apply robust analytics to improve operations, reduce costs and deliver better service to your residents

Property Managers

Manage your community no matter where you are with FirstService Residential Connect. Use your computer, or stay connected on the go by downloading the mobile app, available for both iOS and Android devices. Streamline your community’s operations easily with features that enable you to:

  • Communicate instantly and securely with residents, board members and vendors
  • View property notes and other documents in real time
  • Manage work orders, violations and architectural modifications from start to finish with GPS-enabled mapping capabilities
  • Showcase community meetings, special events and celebrations on the community calendar
  • Immediately access community call logs and other communications, and receive automatic notifications about open calls
  • Manage invoices and payments including reviewing vendor and supplier invoices with electronic check signing for authorized users
  • Access all association documents and contracts and email them directly from the app, no computer necessary
  • Alert some or all residents and board members about emergencies or important events via email blasts or automated phone calls
  • Create automated tasks to keep you on track and your community running smoothly
  • Manage services, reservations and guest access, including front desk and concierge services; security; reservations for golf, spa and fitness classes; and visitor lists

For more information about FirstService Residential Connect, please contact FirstService Residential.

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