Is property management security and safety a priority in your community?

Safety and security are essential to encouraging a thriving environment. Whether it's a homeowners association (HOA), a high-rise, a condo, or a lifestyle property, implementing adequate HOA security and property management security measures protects residents, assets, and peace of mind for residents.

During one of FirstService Residential's webinars, "Making Safety and Security a Top Priority in Your Community," leaders shared actionable strategies tailored to modern communities. Through their insights, this article outlines best practices for enhancing community security in any managed property.

"While you might not be the experts in all these areas, you do need to be the leadership expert. Leaning into your resources, starting with your management company and their sphere of influence, will allow community leaders to address safety concerns better."

Michael Mendillo, president for the East region at FirstService Residential.

Mendillo emphasizes that community leaders don't need to know every detail about security systems or risk management. Instead, they should lead by collaborating with experts, utilizing trusted resources, and maintaining ongoing awareness of resident concerns. Leadership that values preparation and proactive decision-making is the first line of defense in keeping communities secure.
 

What drives safety culture in HOA/condo communities?

Stephanie Harman, a community manager for active adult lifestyle communities, described safety as a collective endeavor.

"The foundation of every successful safety culture is a set of shared values at every level. Board members, management, maintenance teams, vendors: you all have to share those same goals and accountability," she explained.

This insight highlights how safety is grounded in teamwork and accountability. Leaders should serve as role models, showing their dedication through clear policies and consistent action. Without commitment from the top, it becomes difficult for residents and vendors to fully engage, this can make a great difference.
 

Integrating preventive maintenance

Preventive maintenance isn't just about fixing issues but preventing accidents altogether. Stephanie linked routine repairs with overall safety.

"You might think this falls under preventive maintenance—and it does. Working these plans together will create a safer, more secure community," she added.

This advice serves as a reminder that neglecting minor issues can lead to significant consequences. We recommend that community managers establish regular inspections promptly address minor risks and maintain resources like caution cones and temporary barriers for immediate solutions. Collaborating with insurance providers for formal risk assessments is also an effective way to identify and mitigate unseen vulnerabilities.
 

Enhancing property management security

Strong property management security, specifically HOA security, relies on advanced technology, attentive personnel, and organized procedures. Jeremy DiFlaminies, general manager for luxury communities in Boston, shared crucial recommendations for communities.
 

The role of surveillance in HOA/condos

"The goal is to always have eyes on cameras to stop an event from happening, not to react after the fact," he noted.

Surveillance systems should not simply record events for later review but act as deterrents to crime. This requires real-time monitoring of entryways, parking lots, lobbies, and other sensitive areas. Communities with staffed concierge teams or private patrols can further enhance the power of surveillance technology by adding human oversight.

Key security elements

• Access control: Use gated entry systems, key cards, or controlled elevators to limit unauthorized access. DiFlaminies advised, "Regular audits of entry logs ensure inactive or outdated credentials are deactivated."

• Lighting: Motion-activated lights in parking lots and pathways improve visibility while conserving energy.
   
• Patrols and presence: Onsite patrol teams demonstrate vigilance and provide added coverage where cameras cannot reach.

"Security is a collaborative effort among management, vendors, and residents. Everyone needs to play their part to make a meaningful difference."

Jeremy DiFlaminies, general manager for luxury communities in Boston

By investing in these robust solutions, managed communities build layers of protection that help reduce risks and reinforce confidence among residents.
 

Emergency Preparedness

Emergency readiness is another pillar of security. Plans for events like fire evacuations, extreme weather, or security breaches should be well-documented and practiced through annual drills. Training sessions led by management or local first responders ensure everyone is prepared to act decisively in critical moments.
 

Resident participation in HOA/condo security

"If somebody sees something, they must say something," Stephanie advised, speaking to the value of active resident engagement.

Safety and security should not fall solely on the shoulders of boards, property managers, or hired vendors. Residents play an integral role in creating a secure environment. Whether reporting hazards, following HOA regulations, or joining neighborhood watch programs, community members strengthen the collective effort toward safety.
 

How can you engage residents in community security? Here are three tips you can implement:

1. Establish open communication channels for residents to report concerns or feedback
    
2. Organize volunteer-based safety committees or neighborhood watch groups
    
3. Educate residents on the community's security protocols through newsletters or town hall meetings

HOA security and privacy frequently asked questions (FAQs)

Are HOAs responsible for safety?

Yes, HOA boards are responsible for providing that common areas are safe and secure. This includes addressing hazards, providing resources, and enforcing rules.
 

Why is HOA safety important?

HOA safety is important because it helps that all residents, no matter the property type—whether it's a condo, high-rise, or single-family home—are kept safe and can enjoy peace of mind, allowing them to live their community life free of worry, especially in the place they call home.
 

What are HOA safety strategies?

HOA safety strategies include regular property inspections, implementing access controls, and educating residents on safety practices.
 

Do condos have security?

Yes, condos have security. They often require controlled elevator access, staff-monitored lobbies, comprehensive corridors, and public space surveillance.
 

How much does a gate system cost for HOA?

Gate systems for HOA/condos cost $5,000 to $20,000, depending on features such as cameras, license plate readers, and software integrations.
 

How can communities start a neighborhood watch?

HOA/condo communities can start a neighborhood watch by coordinating with local law enforcement to host initial meetings, outline responsibilities, and maintain consistent communication with residents.
 

Who is in charge of your HOA security?

Homeowners associations are in charge of HOA/condo security if it's within general and shared areas of the community. Private security is the homeowner's responsibility for their specific unit.
 

Should vertical properties adopt additional security measures?

Yes, high-rises benefit from controlled entries for both elevators and staircases, rigorous visitor check-in systems, and electronic surveillance tailored to shared spaces.
 

Can I install lights or cameras in my HOA or condo association for safety?

You can install lights or cameras in your HOA or condo association unit for safety reasons. This means you can only do this specifically to your owned property, not in shared areas. This would be the association's decision and responsibility. We recommend you double-check your association's governing documents, bylaws, rules, and regulations.
 

The bottom line

Safety and security require intention, investment, and participation. By combining leadership, advanced technology, and resident engagement, communities can create a protected and welcoming environment.

Mendillo summarized it best:

"To prevent incidents, you need to think ahead. It's about protecting not just your property—but your neighbor's peace of mind."

Michael Mendillo, president for the East region at FirstService Residential.

At FirstService Residential, we are dedicated to helping communities achieve safety goals through tailored solutions and expert guidance. Contact our team today to learn how to implement effective HOA security and property management security strategies in your community.