Our Mission and Values – Foundations of Service Excellence

At FirstService Residential, our mission and values are part of our company DNA. They serve to inspire, motivate and drive the actions of our associates in all the markets we serve. We reinforce those values every day with our company-wide FirstCall, a short, interactive meeting that sets the tone for the entire day.

Our Mission

Deliver exceptional service and solutions that enhance the value of every property and the lifestyle of every resident in the communities we manage.

Our Values

Our values are our foundation. They guide each of us in fulfilling our mission, every day. Our associates – the heart and soul of our company – share a deep commitment to these values.

  • Be Genuinely Helpful: We take pride in serving each and every one of our communities. Whether it’s opening a door with a friendly smile or tackling a problem, being genuinely helpful is what defines us.
  • Aim High: We are passionate about being the best at what we do. By attracting, training and retaining great people, we set the standard for service and professionalism in our industry.
  • Do What’s Right: Our clients trust us to do what’s best for their community. We are guided by our ethics and clients’ interests in everything we do.
  • Own It: Each of us is accountable. When facing any challenge, we see it through to resolution with perseverance, integrity and open communication.
  • Improve It: We learn from our experiences. We are open-minded, collaborative and continuously looking for ways to improve.
  • Build Great Relationships: Relationships based on respect, trust and effective communication are the cornerstone of our success.


FirstService Residential’s local offices are actively involved in our industry’s top professional organizations, including:

  • The Community Associations Institute (CAI)
  • The Institute of Real Estate Management (IREM)
  • The National Association of Homebuilders (NAHB)
  • The Urban Land Institute (ULI)

Members of our team have earned leadership positions in these organizations, and many of our local offices have earned prestigious accreditations and awards for service excellence. All of our offices are also actively involved in civic and local organizations, including community development organizations, civic leadership groups and chambers of commerce. What this means for you is that when you partner with FirstService Residential, you are sure to be working with knowledgeable, professional and caring associates.

About FirstService Residential

FirstService Residential is North America’s leading residential community manager. We are the preferred partner of all kinds of HOAs, community associations and strata corporations in the U.S. and Canada. Our managed communities include:

  • Low-, mid- and high-rise condominiums and cooperatives
  • Single-family homes
  • Master-planned, lifestyle and active adult communities
  • Rental and commercial properties

FirstService Residential combines industry experience with a local touch and personalized attention. Our associates deliver solutions and exceptional service that enhance property values, improve resident lifestyles and make a difference, every day, for the residents in the communities we manage. FirstService Residential is a subsidiary of FirstService Corporation, a North American leader in the property services sector.

About FirstService Corporation

FirstService Corporation is a North American leader in the essential property services sector serving its customers through two industry leading platforms:

FirstService Residential - North America's largest manager of residential communities; and

FirstService Brands - one of North America's largest providers of essential property services to residential and commercial customers delivered through individually branded franchise systems and company-owned operations.

FirstService Residential and FirstService Brands both rely on the same operational foundations for success - a core competency in managing and growing market-leading, value-added outsourced property services businesses; significant scale advantages that are leveraged to create more value for clients; a culture focused around customer service excellence; and strong brand recognition.

FirstService generates US$2.0 billion in annual revenues and has more than 20,000 employees across North America. With significant insider ownership and an experienced management team, FirstService has a long-term track record of creating value and superior returns for shareholders. The common shares of FirstService trade on the NASDAQ and on the Toronto Stock Exchange under the symbol "FSV".