BC strata management you can trust

Tailored strata management from Vancouver to Kelowna

Living in a horizontal, low, or mid-rise strata community offers residents convenience and ease. To many, delegating maintenance of exterior or common areas of the strata saves time and money. To others, it's reassuring to count on a shared code of guidelines between neighbours.

But maintaining a thriving community means large responsibilities.

As a strata council member, you work to ensure the community is safe and well-maintained. Residents - your neighbours - should get the best value for the fees. Partnering with a professional property management company can help you anticipate, prioritize, and tackle decisions to avoid surprises. Most importantly, you want to enjoy living in the strata community you have chosen with peace of mind -  a neighbourhood in harmony.
 

About our strata management services

Our strata clients expect a boutique and personalized experience. As Metro Vancouver’s largest strata management company, we are the only company who can provide this type of experience. The key is our “depth of support”. Only FirstService Residential has an in-house team of strata experts to support your strata manager and council. From property inspections and maintenance to financial management and customer care, we do it all! And the result is British Columbia strata managers with smaller portfolios, and clients with access to strata specialists, and better advice.
 

• Property management transitions – FirstService Residential provides new clients with a dedicated onboarding team to facilitate the change process when a BC Strata Corporation changes management companies. At no additional cost to the client, the Transition Team spends 6 to 8 weeks prior to the first day of management proceeding through a detailed checklist to ensure nothing is missed. They take care of everything from requesting information from your current company, informing owners and vendors of the change, performing site inspections, meeting with Council and building out your directives and maintenance plan.
   
• Building warranty – Trust that you will be guided through your BC Strata Corporation’s 2, 5 and 10 year warranty milestones. Our expert Building Warranty team, with more than 30 years of experience, provides guidance and best practices in reporting deficiencies and resolving repairs with your building’s developer.
   
• Property management technology and software – British Columbia Strata Corporations managed by FirstService Residential enjoy exclusive 24/7 access to FirstService Residential Connect™ and HODA®, advanced tools designed to streamline communication, provide instant access to important strata information, and make day-to-day operations more efficient. This smart technology allows property managers to concentrate on key board priorities and community needs.
   
• Preferred savings programs – As Metro Vancouver’s largest Strata management company, we leverage our size to save your Strata Corporation money. We provide you with access to exclusive Strata Corporation savings programs on everything from waste management, telecommunications, restoration and banking and insurance.
   
• Regional Directors – Each BC Strata Manager is supervised and supported by a Regional Director. As a resource and escalation point, the Regional Director is always available to provide additional support and guidance to Strata Councils and Owners. Our team of Regional Directors consists of seasoned leaders and management professionals.
   
• Smaller manager portfolios – On average, our Strata Agents manage fewer buildings per manager compared to the industry average due in part because of the in-depth support available from our operations team. The result is a Strata Manager who is able to focus solely on the important business of Council.
   
• Robust strata financial and accounting services  – Your strata will be assigned a dedicated accountant who understands your financial statements. Your Council can speak directly with your Accountant, anytime. We encourage our clients to also visit our office for an orientation to become familiar with your monthly statements.
   
• 24/7/365 customer care – All BC residents have access to our 24/7 Customer Care, where FirstService Residential associates are available 24/7 to answer a majority of questions regarding your Strata Corporation. We provide a variety of services including, but not limited to: setting up Strata fee payments, registering for Connect, confirming account balances and much more. Customer Care has translation services available in 31 different languages. Emergency after hours service is provided by our local on-call Strata Managers that are available to help dispatch your trades in the event of a flood, fire or security issue.
   
• Resident Support Services – Made up of local specialized experts, our Resident Support Services team works behind the scenes to help resolve the day-to-day issues of strata corporation living. The RSS team is available to quickly and efficiently answer a variety of inquires a resident might have.

Want to learn more? Read our top strata management articles:

• A guide to unenforceable strata bylaws
  • In this article, learn everything your corporation should know about unenforceable strata bylaws, from what they are and key examples to how to avoid them and what can be done about unenforceable rules. Learn more!


• Strata management vs rental management: What to know
  • In this article, learn about the basics of strata management and rental property management, including key differences, services provided, manager responsibilities, and more.


• What are strata fees?
  • Strata fees, sometimes referred to as strata levies, are mandatory financial contributions made by owners in a strata corporation. Learn everything you need to know in our guide.


• What is the Strata Property Act is British Columbia?
  • The Strata Property Act is British Columbia’s primary legislation that governs the creation, operation, and management of strata corporations. Learn everything you need to know in this guide.

Let us manage your BC strata

In addition to mitigating risk, maximizing budgets, improving communication and managing your finances, FirstService Residential's BC strata corporation management stands out in other ways as well. If your community is part of a management portfolio, you still get the personal service you deserve because our portfolios are one-third to one-half smaller than the average in British Columbia.

From Vancouver to Kelowna, Coquitlam, Victoria, Nanaimo, and beyond, each and every strata manager in British Columbia is supported by a senior regional director. We have a number of full time strata specialists on hand, including risk managers, senior insurance managers, full-time recruitment specialists, payroll specialists, a dedicated strata accountant for each strata and more. Our transition team manages the onboarding of each new client or development.

Hear it from real clients: 

"It's been very nice working with such a friendly and helpful team. I've had consistently positive experiences with our strata managers, both Amir and now Anthony. They have both been very kind and always willing to go the extra mile to resolve any issues or answer my questions to the best of their ability."

Hamid A

Interested in strata management in British Columbia? Contact us to learn more about out how FirstService Residential can meet your strata property management needs throughout Metro-Vancouver.